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PacSun / Pacific Sunwear of California
PacSun / Pacific Sunwear of California Customer Service Phone, Email, Contacts

PacSun / Pacific Sunwear of California
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1.2 82 Reviews

PacSun / Pacific Sunwear of California Complaints Summary

5 Resolved
77 Unresolved
Our verdict: If considering services from PacSun / Pacific Sunwear of California with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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PacSun / Pacific Sunwear of California reviews & complaints 82

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Newest PacSun / Pacific Sunwear of California reviews & complaints

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8:56 pm EDT

PacSun / Pacific Sunwear of California in-store customer service

I visited PacSun in San Antonio, TX (la cantera location) at 8:20 PM, and I was not allowed in the fitting room because they had already "closed them for the night." Business hours are until 9:00 PM, so I feel like I should have been allowed to try on my items. I wasn't able to make a purchase because I wasn't sure if the items would fit or not.
When I questioned the employee, he said they were short staffed, so the dressing rooms were closed. Him and another girl were just standing around. They didn't not appear swamped or busy. The store was not busy.

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7:54 pm EDT

PacSun / Pacific Sunwear of California rude service

The spring sale which is buy one get one 50% off. I was asking an employee (Fiona) what was included in the sale. She put her hand on the Brandy Melville pile and said, "all of this stuff and the other Pacsun brands". At this point I had walked around the store for 20 minutes looking for a second item, since the first item I wanted was a Brandy Melville item. I continued to walk around the store for 25 more minutes and I finally found an item I was satisfied with. I took it up to the counter to checkout and the girl at the checkout counter (long brown hair) said the Brandy item was not included in the promotion. I told her that the girl in the front told me that it was. She called her over and asked if she told me this (clearly annoyed) and Fiona replied with a VERY rude, "No". I was completely fed up with the treatment I received so I just left after that.

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9:10 pm EDT

PacSun / Pacific Sunwear of California employee

Wasn't aware that two people couldn't go into a dressing room. An employee asked us to get out. We proceeded to change back into our original clothes while another associate within 30 seconds told us again to get out. We proceeded to get out of the dressing room and he came back and tried to fight me on his stance. He stated that he doesn't care what I think and Other opinions that weren't necessary to state. I will never shop here again this was the worst experience I've had at PacSun all because we didn't get out of the dressing room fast enough for this employee

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4:12 am EST

PacSun / Pacific Sunwear of California customer service

Hello, I am a frequent shopper at pacsun in Kaneohe, Oahu and I wanted to make a complaint about an employee. Her name is Kapōmaika'i and I everytime I shop around the store it feels unfriendly when she is around. I also came across a twitter post of hers and it was negative talk about a customer. I felt offended because sometimes I do what that customer did and it makes me feel uncomfortable knowing that if I did that again, she would post something about it. I have screenshots and evidence and pictures of what she looks like. Thank you.

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5:03 pm EST

PacSun / Pacific Sunwear of California manager

There was an incident on Saturday December 16, 2017 at PACsun in Buford, Ga inside of the Simon mall. Myself and a couple of other customers inside of the store witnessed manager Faith yelling and pointing a hanger in an employees face. It didn't sit well with me so I decided to let her know that maybe that wasn't the best way and as a manager of Amazon I wanted to look out for her and I told her to maybe pull him to the side next time. Faith rudely let me know that it was none off my business and that she didn't have time to pull him to the side and that the situation was sensitive because he was just caught stealing earlier in the day. I think that as a manager information so sensitive shouldn't be shared with customers and he should've been sent home not allowed to stay and fold clothes and be threatened to be moved. Customer service is everything I spend a lot of money with pacsun I love the store but it's sad that I will never return to Pacsun Buford, Ga because of management.

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9:01 am EST

PacSun / Pacific Sunwear of California shipping of my items

My items were shown shipped to my local post office but then they were shipped back to pacsun. I checked the address and realized I had put the wrong address in. The address that the items should have been shipped to is 1103 Caraway Lane, Indian Trail, NC, 28079. My order number is [protected] and we don't know who we can contact to change the address. The order was originally supposed to be here 5 days ago and every number we have tried to call has been busy.

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4:34 pm EST

PacSun / Pacific Sunwear of California I am complaining about the service at pacsun in brentwood ca

I went Christmas shopping a Pacsun in Brentwood Ca for my grand daughter today. First I entered the store and there were no customers at all but 2 employees behind the desk chatting. My husband asked a question of one of the employees and she just pointed t a rack which was not what we were looking for at all. So I asked the same question again and she acted like I was interfering with her chit chat. I left very dissatisfied with my shopping experience and went instead to Tilly's and found what I was looking for and the employees were friendly and working the store helping customers and working the register.

You lost a sale today Friday, December 15th due to poor customer service.

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5:14 pm EST

PacSun / Pacific Sunwear of California shipping from pacsun

I ordered a romper for this banquet I had, so I had express shipping for it to come home quickly. It didn't arrive on time, and I couldn't wear it. Extremely disappointed and I want my money paid back for the express shipping I paid for. It definitely was NOT express shipping. Will never buy from here again and will continually tell people not to shop here. Never been so upset and disappointed in my life.

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8:54 pm EST

PacSun / Pacific Sunwear of California order/customer service

About 24 hours ago I had tried to order 2 tshirts and a pair of socks. Every time I tried to place my order it would tell me my card was unauthorized, so I called my bank. They said that the order had gone through twice, and had been declined about 5 to 6 other times. I canceled one of the orders and kept the other one. I never received any kind of order confirmation, and on the app it says I have not placed any orders.
I have been trying to get in contact with the store, but nothing is working. This is bad customer service.

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2:31 am EST

PacSun / Pacific Sunwear of California Horrible experience

My order never arrived. I am extremely disappointed because I spent a lot of money on this s&&&.
It's the worst experience I have ever had. Useless customer service that most of the time is unavailable. It takes forever for them to answer.
I bought several items 400 dollars worth in AUGUST. AUGUST, guys. How can this be logically explained?
I know you're aware of my problem because since the beginning of October I have been bombarding them with my emails several times a week. Scammers!

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3:57 pm EST

PacSun / Pacific Sunwear of California I am complaining about this new shirt I bought on black friday and I found a whole in the sleeve.

On Black Friday I went to Pacsun and bought two shirts. they were both from the pacsun basics collection. Each shirt I bought was $10 so in total I spent $20. I was very mad to see that the first time I wore the long sleeve back shirt there was a hole in the sleeve. And I only saw the whole after I took off the tags. Pacsun usually is reliable and i've never had anything from pacsun have holes or rips in it. This is not the first time i found holes in my clothing that i've bought from here. I didn't complain about it because I didn't think this would happen again.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 4:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The staff probably missed the hole by accident. You should try calling the location to see if they will let you do an exchange for the same item even though you removed the tags. If you still have your receipt that would certainly help.

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2:15 am EST

PacSun / Pacific Sunwear of California store manager, aaron summers, windward mall, kaneohe, hi 96744

I would like to inform you of a disturbing situation which happened to my daughter while shopping at the PacSun, Windward Mall location. It occurred on Black Friday, Nov. 24, 2017 while shopping with her Aunt.
As they entered the store, one of the sales clerks pointed at her and whispered to the manager, Aaron Summers. He then looked at my daughter pointed and made a shooing motion with his hand as he walked toward them. When questioned by her Aunt as to why she was dismissed from the store, he told her my daughter was caught shoplifting at this store and accused her of shoplifting at two other stores in the mall. He also told her my daughter would have to leave the mall or she would be escorted off the property by the police. Needless to say, both my wife and I were concerned about these accusations.
The next day my wife went to the mall security with a photo of our daughter and asked if there were any records of her shoplifting. They had no reports, photos, or information about any actions by our daughter and she was not on their Trespass List. The security officer then went over their procedures for apprehending shoplifters and/or someone that is not allowed on the property. My wife explained our daughter's situation and was advised to make a harassment complaint with the police against the store manager.
I met my wife and daughter at the police station and explained our situation to the officer. He then offered to accompany us to the store, as a neutral party, to speak with the manager.
We arrived at the mall with the officer and mall security accompanied us to the store . When we spoke to the store assistant manager, she said that they had film of my daughter stealing. We asked if we could see it, she said no. The mall security asked why they were not notified of the shoplifting incident, she replied that they do not report it.
When the store manager, Aaron Summers arrived, he said that he personally caught my daughter stealing on 4 separate occasions and escorted her out of the store. When I asked if he filed a report with the mall security, he said "yes" which was contradictory of what the assistant manager had just told us. The mall security then said that they have no records of any such incidents involving our daughter. I asked Aaron if he had any dates or any of his own reports of these incidents and he said "no."
Having personally worked in retail for 10 years, I asked him what his store procedures are when someone is caught shoplifting. He replied that his job was just to "observe and report." If this is true, why are there reports or records of these alleged incidents? He said that PacSun corporate policy instructs him not to make any reports to security or the police for any theft under $250.
He then told me to go into my daughter's room, gather all her Brandy Melville clothes and find the receipts for all the items. Both my wife and I found that comment to be very offensive. I then told him that would not make any sense. When he said that he caught my daughter shoplifting, did he let her keep the merchandise? He had no reply. He continued to contradict himself about making reports and not having reports himself. He also said that he had film of my daughter but could not produce the tapes. Mr. Summers said that he was told by mall security that our daughter was not allowed in the mall but when asked for the name of who gave him this information, he could not recall.
After being told by mall security, that my daughter has no such records on file in the mall, he put the incompetency and blame of lack of record keeping on mall security.
Mr. Summers then asked us what we wanted out of our talks, saying if it's being able to shop in the store, that it was alright for my daughter to shop there. My wife told him that we wanted him to apologize to our daughter, which he did not.
The lies and false accusations by your store manager and employee, publicly embarrassed my daughter, and affected her and other members of our family. We regret that due to your manager's actions, will no longer patronize your store and will let others know how your employees have falsely accused and so easily slandered customers and seem to think it's acceptable.
It may be advisable to check the pilferage within your Windward Mall location. We know for a fact that there's an employee that works in this location that steals form the store. We all found it odd when your store manager said that the corporation's policies state anything missing or stolen under $250 is not reported. Even the police officer who accompanied us said he had just arrested a minor for shoplifting from another store, merchandise valued at $4.

I'm writing you as a concerned parent and previous frequent shopper of your store.

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7:16 pm EST

PacSun / Pacific Sunwear of California music playing in store

Back in August, my daughter and I were shopping for back to school clothes, the weekend before the beginning of school. We headed to the mall, as there were other things we were going to be shopping for. Normally, we choose to shop elsewhere. The mall was busy, as it was a Saturday. Your store was the first store we stopped in and she was looking specifically for jeans. As she headed to the dressing room, I couldn't help but hear the song that came on the overhead speakers. It was being sung by a female, and was not a song I had heard on the radio before. The subject matter was most definitely not suited for the demographic that was in your store at that time. There were sexual references, vulgarity and profanity that one would hear being spoken out on the street. As I looked around, I noted that there were families in your store. Families with young children, and of course, there were teenagers. I realize that a majority of high school kids speak this way in this day and age, but as a mother to teenage girls, I was disgusted that PacSun would have music like this piped in to the store. When my daughter came out of the dressing room, she hadn't found anything to her liking. I'm not sure I would have wanted her to purchase anything from your store at this point anyway, so we headed to the exit. As we were leaving, we had the only contact with a store employee and he asked us how was our visit. I took the opportunity to let him know my feelings. He apologized and stated that the music was on a loop and there was nothing he could do about it. He encouraged me to send a complaint. I appreciated his sincere concern. However, we will not be patronizing your store in the future. I will choose to take my daughters shopping at other stores that don't conform to society's standards of today. I have more self respect than that.
Thank you,
Marilee Cottrell

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9:04 pm EDT

PacSun / Pacific Sunwear of California order not arriving on time

I paid for express shipping for me and my friends outfits to come in on time for the weekend and it is still 3 hours away. When we purchased out product it said we can pay extra for express shipping to have it arrive on Wednesday 10/25. But here we are on Wednesday and our order is all the way in connecticut when we ordered the product exactly a week ago. That doesn't seem like express shipping to me and is unacceptable.

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2:47 pm EDT

PacSun / Pacific Sunwear of California jeans.. short?

I'm a short guy so when I saw the "short" option before buying some denim joggers I was excited to get a slightly shorter pair but when I got them they were the exact same length as the other regular ones I had bought.. so kinda ruined my day. I love PacSun their clothing is always good quality and I get what I buy but I was really disappointed with this one. Does short mean something else?..

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8:03 pm EDT

PacSun / Pacific Sunwear of California policy

I have two daughters who have shopped at Pacsun. My 21 year old has moved on but my 15 year old still likes to shop here. I was not allowed in the dressing room with my daughter. I am a frequent retail shopper at much higher end shops and have never run into this issue. the management staff, tatted with piercings telling a 54year old woman she can't go into the dressing room with her daughter was comical. I handed the lovely manager my Coach bag and informed her that I would be going into the dressing room with her. She liked the clothes but I chose to spend twice as much and go back to Urban Outfitter. You lost a sale and a customer.

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11:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PacSun / Pacific Sunwear of California customer service

To whom this may concern,

Aloha Pacsun! I'm a local resident on the Big Island of Hawaii. I'm not one to complain or cause trouble but I just needed to express my frustration due to the lack of customer service. I may have a high standard when it comes to retail because I use to work in retail and I was taught to always be ready to greet our customers and ask if any help is needed. I was also trained to make our customers feel welcomed.

Living on Hilo side, we don't get to visit Pacsun often because it's on the opposite side of our island. It's always a exciting trip to visit because I always plan and hope to leave with something! I love clothes. As the four of us walked in no one greeted us but only looked at us and looked away. All employees remained behind the counter and didn't even bother to ask if we needed help or offered us any good deals. Signs are explanatory but it's always nice to have that confirmation on what product and items are on sale? We shopped around the store for about 30 mins or so, tried on clothes and shopped around for a bit more. Standing in the fitting room my friend had to walk to the counter to ask for a key to unlock a fitting room since the others were occupied. No one came to check and offered assistance. Clothes were also left hanging in the fitting rooms from the previous person and was left a little untidy. Employees were sitting on the counter while having a conversation and forgetting about their customers. As a customer, it made me feel unwelcomed and not important. They all seem like good people but it's important to have employees know their responsibilities and duties as representatives of a popular brand clothing store. Thank you for your time. Mahalo!

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5:39 pm EDT

PacSun / Pacific Sunwear of California workers at store having fun with each other, folding clothes, disappearing when we try to find help.

Its always a frustrating experience. I just come bc my daughter insists. We were the ONLY customers teying to use the fitting room and had to wait for the hem to stop joking to help us. I would not mind paying overpriced items if at least I had someone helping me find the right size/color. Puyallup SouthHill Mall location. They dont offer options on how to find the product online. A lady right by my side folding jeans while I struggled trying to find the size my child wanted. I had to follow the worker to get fitting room doors opened. Had to go back to get different sizes. Walmart has better sales people than this store.
Their stock is always low. Just ridiculous.

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12:21 pm EDT

PacSun / Pacific Sunwear of California store manager

I went into my local Pacsun on August 16t h around 1 pm and was hoping to be welcome with a nice greeting as I typically do. but when I came in this time I did not recognize the employee and was not greeted as I typically was. The store looked very presentable besides and lot of boxes near the registers and dressing rooms stacked. As I was shopping around I was looking for my favorite brand, Brandy Melville, and was not having luck finding it. Being the only person in the store I would've expected some help besides the girl standing behind the counter talking on the phone and just staring at me. When I found what I wanted to try on I was just stared at as I walked near the open fitting rooms and just walked into one but got discouraged because the girl finally decided to do her job and ask how many items I had very rudely. I tried the items on and loved all of them but was discouraged to buy them due to the lack of customer service I had. I became aware at the end of my leaving that she was the new store manager as she mentioned to someone she was speaking to at the register. It was very sad to have that experience due to the amount that I shopthere and have become very comfortable with the employees that work there.

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11:26 pm EDT

PacSun / Pacific Sunwear of California jeans

It has come to my attention that PacSun does not cater to taller women. I find it very offensive that I am not able to buy that perfect pair of jeans without it reaching far above my ankle. I find it very repulsing that such a large company as yours can not provide longer pairs of jeans for your taller women. I just wish the jeans were inches longer; other than that the jeans are perfect.

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