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PacSun / Pacific Sunwear of California
PacSun / Pacific Sunwear of California Customer Service Phone, Email, Contacts

PacSun / Pacific Sunwear of California
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1.2 82 Reviews

PacSun / Pacific Sunwear of California Complaints Summary

5 Resolved
77 Unresolved
Our verdict: If considering services from PacSun / Pacific Sunwear of California with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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PacSun / Pacific Sunwear of California reviews & complaints 82

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Newest PacSun / Pacific Sunwear of California reviews & complaints

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1:13 am EDT

PacSun / Pacific Sunwear of California assistant manager

The assistant manager Oscar, who works at Serramonte, was rude to me. I was trying to purchase an item and he raised his voice at me when I was paying with card. Basically saying I was taking forever. All I was doing was paying for my item and his rudeness wasn’t necessary. No manager should be that way towards a customer. Maybe he was having a bad day, but don’t bring that negative energy to a workplace.

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12:39 pm EDT

PacSun / Pacific Sunwear of California customer service

The incident took place at the Woodbury Outlet on the 31st of July 2017. There is a discount passport that includes extra discounts that can be given when one shows that they have it. Completely my fault, I forgot to show mine when I was paying. This happened to me at other stores such as Kate Spade and J. Crew. When I went back to those stores to apologise and enquire if I could be given the discount, every store had really friendly workers that happily took back my receipt and gave me the discount. The only store I had an issue with was at PacSun. The cashier explained there was a store by store policy and they could not return me any money. I completely understood that. However, an asian worker at the store whom I later asked the name for, named Beth, was very rude about it and was very impatient with me. She basically took my receipt and slammed it on the countertop and told me that it was "too late" in a rude tone. I was appalled at this attitude after going to stores such as Kate Spade and J. Crew with the same problem and being treated with such great customer service. I definitely got Beth's message of irritation and impatience. Every store I went to the outlets had impeccable service while PacSun's service paled severely in comparison due to one worker, Beth. She was unhelpful, rude and if her patience is always at that level, she should not be working in the service industry. I decided to refund everything I bought. Hope a manager will speak to her about her attitude soon.

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12:32 pm EDT

PacSun / Pacific Sunwear of California dressing room

The employee that I went up to ignore me about getting a dressing room and when I asked for the fourth time she gave me attitude about having to let me into one. She also left the sensor on my shirt and acted annoyed at me for going back and showing her. And when I left I could hear her on her personal phone talking about sex. I was very disgusted about the whole experience.

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9:00 pm EDT

PacSun / Pacific Sunwear of California brandy melville glasses

I recently bought a pair of black, Brandy Melville sunglasses from one of your stores about a week ago. As soon as I got home, I went to try them on again to see how they fit and they broke right in my hands. They just split right in half. I was shocked because I paid good money for them. I went to return the glasses, and the cashier at the store told me I was not able to get a refund because it was "my fault" the glasses broke, when in reality, the glasses were a piece of [censor] and broke as soon as i picked them up. I am very unhappy with your customer service, and most likely will not be returning again.

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7:08 pm EDT

PacSun / Pacific Sunwear of California old skool pastel lavender shoes

Its not as much as a complaint as it is a request for more sizes avalible in these vans, considering there has only been three sizes for the past few months. i was just wondering if yall could get a size 10 in womens in the Old Skool Pastel Lavender Shoes. Ive been looking everywhere for months and no one has my size. So if its not that much trouble i would GREATLY apprecitate it. thank you.

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9:35 pm EDT

PacSun / Pacific Sunwear of California service at happy valley or

Had probably the worst experience at this store. After waiting a solid 10 minutes waiting for someone to help in shoes, while two employees stood probably 5 ft away just chatting to eachother, I proceeded to the checkout line to ask the checker for help. He directed me to the two girls chatting, and then came back and in a rude tone told me not to just stand there next time. To go get help. I couldn't believe how rude he was. You'd think he'd want to get a sale? Totally unacceptable. I am not your employee- how bout you tell your employee to acknowledge their customer, instead of chatting.

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8:42 pm EDT

PacSun / Pacific Sunwear of California management

I walked in to my local pacsun tonight to exchange something 20 minutes before they closed. As I was looking a manager by the name of cedrick told me to buy what I needed and to get out they because they were closing. I proceeded to look at the clothes but was bothered by the sound of my name being said by the two managers emily and cedrick. I used to work at this pacsun until I was fired without notice, I came in one day and the manager becca told me to give her my card and that I don't work here anymore. I asked why and I got no response. So, emily and cedrick proceeded to talk about me being fired and such in the back room while I and my sister were the only ones in the store. I checked out and cedrick didn't ring my purchase and return through the computer he just gave it to me and told me to get out, being a previous employee I know this is incorrect and as they locked the door they continued to both talk about me and laugh at me. I feel very uncomfortable coming to this store because of how I and my family are treated by the management when we walk in. This store is disgusting and the management needs to be reevaluated or this store is going to go under. I and my friends/family will not go to this store because of how they treat customers. Worst pacsun I have ever been to or apart of I am very ashamed of this establishment.

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1:51 pm EDT
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PacSun / Pacific Sunwear of California product got stolen

I sat down and put my bag on the table I was sitting at at the Williwgrrove mall with my friend. I just go two graphic tee shirts. One was a soft yellow that had a rose on it, the other was a dark purple off the wall vans shirt. Then someone walked up to out table trying to sell something to us and as he was talking, he stole the two shirts from my bag and walked away. I spent $42 on them and I was so excited to wear them, but now I can't and they got stolen!

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4:47 pm EDT
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PacSun / Pacific Sunwear of California cashier

I was at the Gulfport Premier Outlet's Pacsun this afternoon. I received my total of $49.13 and paid with a $100 bill. While the cashier joked around with a fellow employee, I didn't pay much attention and took my bag and receipt. After leaving the store for maybe 5 minutes, I noticed that I was never given change. In fact, my receipt showed that I only paid $49.13. I called and while the manager wasn't entirely helpful, he did agree to check the register. Upon returning he saw that the register had an extra $50 and gave me the change without apology or explaining why my receipt showed that I paid such a lesser amount. When I said that I was owed $51 instead of the actual $50 I was handed, he became rude because "that is all that our register shows missing". I left the store, once again, without correct change or an apology. While the $1 is obviously not an issue, the fact alone that an incompetent cashier shorted me $51 because he was joking around with his coworker instead of paying attention to his job and little remorse was shown from any party in the store makes it difficult to ever want to return.

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5:26 pm EDT

PacSun / Pacific Sunwear of California no service

Two guys working. One is at the register on his phone. I need led to try something on so I go to the dressing room area expecting him to notice that I was standing there but he was pretty occupied on his phone so I asked if I could use the fitting room. He said nothing and walked me over to the dressing room. My girlfriend needed to hand me a different size and she stepped in for 1 second and the same guy who was on his phone slammed on the door (and I mean slammed) and said "only 1 per fitting room" and yelled it. Those were the only words to us the entire time. I am a retail general manager and I would never not greet a customer, ignore them by texting in front of customers standing behind the register, and I would not bang loudly on the door to yell at us. He could have simply said it nicely but instead startled us for her walking in for 2 seconds. We didn't buy anything because of this. This was at providence place mall at around 3:00pm on June 14, 2017. Neither employees had name tags on. One was blonde with a "man bun" shaved sides and back of his hair wearing a ridiculous outfit and he sounded like he was trying too hard saying "lit" often but that has nothing to do with the complaint. Just other observations of poor customer service and lack of constancy.

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6:15 pm EDT

PacSun / Pacific Sunwear of California manager

The manager at the pacsun in the Arundel Mills Mall is very rude to his employees. He talks down to them and over works them while he sits in the back and does nothing. I do not believe that his actions are appropriate and somebody should pay a visit to the store. I will keep writing complaints about this man until something is done about it. His name is Andrew.

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2:41 am EDT

PacSun / Pacific Sunwear of California poor customer service and faults accusation

I have 3 girls and purchase 3 pairs of NMD which my girls then seen another pair of shoes which made them change there mind on the mnd purchase we originally purchase the shoes a Brea Mall, but live in Fontana we try returning the shoes at Victoria Gardens and Carlos the store Manager store #703 cashier #510455 said since shoes were purchase at a higher end store we had to take them to another higher end store since his register did not have that kind of money to do the return since the shoes were paid in cash, we then had to wait another week since we are only off on Mondays we were shooping at Tyler Spectrum and Carlos the store manager was covering that store, once again he refused tbe return and said we had to return the shoe were they where originally purchase, once again waites another week till our next Monday off, went to Brea Mall werw the shoes were originally purchase and try to give us the run around, manager also denied the return since shoes were paid in cash they made a faults accusation and stated it was flag and could not return tne shoes, they got lucky the shoes were paid in cash and not on my credit card i would had takwn to my bank to despute for misleading there 60 day return policy. I will NEVER SHOP PACSUN again . Faults accusation and discrimination if i can take it to a higher level i will proceed and will be looking into it . Victoria Garden has horrible customer service starting with the store manager . Store # 703 cashier # 510455 I will continue to proceed.

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9:03 am EDT

PacSun / Pacific Sunwear of California I was charged twice for the same things

I was at the mall the other day and I bought 161.95 dollars worth of things and was charged twice. I bought the Calvin Kline shorts and hoodie set and a onesie and underwear. It was hard trying to get in contact with customer service. Very poor Custer service at the store. I want my money back asap! I'm am very unsatisfied. I have a screenshot of it but I'm not sure how to import it. But if you can get back at me as soon as possible that would be great.

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3:43 pm EDT

PacSun / Pacific Sunwear of California arundle mills mall manager- andrew

Andrew was extremely rude and we found a shirt on the bogo half off. However apparently they were all blue dots but all 10 shirts were not marked and on the wrong rack and refused to give us the bogo sale or call another manager. Andrew continued to tell us we were wrong and just because his employees didn't mark it, we were still wrong. That is not acceptable and I will never shop at a pacsun again. And will tell all my friends and review to never return.

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12:17 pm EDT

PacSun / Pacific Sunwear of California employee

wednesday 3/29/17
Ocean County Mall, Toms River, NJ a new employee with black curly hair (girl) has been harassing a student in school and as a result that student cannot shop at your store (which is her favorite store). Because of this harassment, you have lost a loyal customer along with all of her friends. the only request is this issue be resolved and the employee punished because there has been an extreme amount of stress.

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5:15 pm EST

PacSun / Pacific Sunwear of California false advertisement / sale promos

It is unacceptable to advertise a "sitewide" 20% off sale only to find out at checkout time that the promo code "new2020" when applied at checkout, failed to reduce your total by 20%

This is false advertisement!

There are no specifics with regard to what products can be purchased with this promo.

Sitewide should mean sitewide. If you want to exclude brands.. Then mention what brands are excluded!

I spend about 4k a month on adidas originals. I would love to do more business with pacsun but refuse to support a company that baits and switches with little to no regard for the consumer and their valuable time.

Disappointed!

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4:51 pm EST
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PacSun / Pacific Sunwear of California exchange policy

I was at the Toledo, Oh store to do an exchange. I was given a Christmas gift in the wrong size. I loved the gift, but needed a size up. When I approached the register, I explained my situation. She gave me money back which was around $21. When I went back up to the register with the new size she told me I owed $37! She said the pants were originally purchased on a sale day and therefore can't be exchanged without paying the difference! That is store policy apparently! So she knew what my intentions were and didn't bother to tell me the policy and when I requested to have my money back and the smaller pants she refused! I will never shop there again and will make sure my family and friends understand what a ridiculous policy Pacsun has!

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2:16 pm EST
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PacSun / Pacific Sunwear of California clerk

Store at pacsun @Puyallup South Hill Mall, purchased at 12/17/16 around 1:30-1:40pm

I had an awful experience with a rude store clerk! Me and my friends, all multiracial and non white enters and the alarm goes on. A coupon from a different store from my friend's bag caused the alarm. The BLONDE middle aged woman, to infer that she's white, comes to us and intimidates us. That I understand because it is their job, but even if she didn't find anything and obviously because of the reason WE JUST CAME IN she continuously gave us bad stares and criticize. She stopped us in front and questioned what we're purchased from the whole mall. She did not even apologize for that.

We went to try on some clothes and this woman spoke to us wothout any respect and demanded for the fitting rooms to be checked once we came out. She also tells basically everyone in the store to watch us for us! How unbelievable. When we were coming out, already have purchased what we want, she tells the clerk to come and check on us. We never felt so embarrased in our lives. We are from all very capable families and just because one of my friends had a backpack and we were wearing big jackets from the weather, and we are all non-white, this blonde woman assumes that we will steal something. We were already embarrased enough and should've left but we still stayed and bought clothes, isn't that a good proof thay we don't steal. We are just high school students also that made her become suspicious.

I just can't believe somebody would treat us that way, I came in the car and cried. This woman gave us no respect even though we treated her with kindness and patience to intimidate us through the store. I should've asked her to pat all of us and stripped off naked, maybe she wouldn't have treated us that worst. All I wanted was to get out and cry. The emotional fear that this woman has caused me can never beat any embarrasment I've had.

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5:22 pm EST

PacSun / Pacific Sunwear of California denim jeans

I recently placed an order online for 2 pairs of jeans. After a three week wait the order finally came in. I received emails prior saying both jeans were sent in one package. Not only did the jeans not match the description and fit as described but they forgot the second pair of jeans in the package. When I called all they said was that they're out of stock and there's nothing to be done but refund it.

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6:25 pm EST

PacSun / Pacific Sunwear of California service

I get black Friday is considered a huge sale and is very busy. However, I also think it is the employees job to have knowledge about the sales and products.I love pacsun, but i was disappointed with my visit today, November 25, 2016. I went into a Pacsun store and considering that it is Black Friday, I was given a little hand out with the store deals. There was a BOGO 50% off sale which included some exclusions. There was also a deal saying "$15 Bodysuits" and I looked around card to see if their were exclusions on the bodysuits and to see if it was for selected styles only, and there was no specification. Therefore, I found a bodysuit I really liked, and decided I'd ask an employee about whether or not it was included in the $15 sale. The employee told me "yes that one is $15." I even asked 3 other employees about it just to make sure and I got the same answer, yes. So I felt content about it and went to go pay for the item... then was told that it was NOT a sale item. Its upsetting when threes a big sale going on and employees don't tell you accurate information. However, in the moment I was loving the bodysuit so I bought it at its full price of $32. But now, I'm going to return it because I don't think its worth it anymore. Not to mention, I decided to return it in store a few hours after the purchase and was told to go in line to return. After waiting 10 minutes to return it, an employee told me that they cant do any returns as of today until Monday because the system is "too slow" and that "its too busy". Oh really? Because at other pacsun stores, returns and exchanges is still allowed on black Friday. I use to be a huge fan and loyal member of pacsun, but now I dont know how i feel anymore. Overall, Im disappointed that I was giving wrong information about the sale, as well as being told that i couldnt return my item because the system was slow... and they didn't even try to return my item through the system, they just talked.

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Contact PacSun / Pacific Sunwear of California customer service

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+1 (877) 372-2786

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www.pacsun.com

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