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packtrue / fraud company and bad customer care

1 DE, United States Review updated:

never use this service, it is the worst one and especially the customer care who are extremely rudeand treat you as a piece of ###. after being wth them for more than 9 months, they just misbehaved and gobbled my money. absolutely dirty people..stay away

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Comments

  • Fi
      1st of Aug, 2009
    0 Votes

    no i really like the service of pack true.very prompt customer care.Good rates with good service.

  • Pk
      10th of Aug, 2009
    0 Votes

    I agree with the complaint. Since day 1 when I subscribed with them, and paid then SGD 200, instead of making calls I am just following up with customer care (who hardly care).

    Pathetic service -- stay away

    Pankaj Kamra, Singapore

  • As
      14th of Aug, 2009
    0 Votes

    The 1800 numbers on their web site donot work any more! I am unable to call from my account. Did they close down?

  • Rd
      30th of Sep, 2009
    0 Votes

    I agree. I have been trying to call the customer service number (800-334-0488)for few days with no luck.
    The connection is worst...it only connects 10% of the time. Thank god, atleast it connects.
    i cannot access my account online and it does not even recognize my email address :~??? which is really strange. They haven't responded to my emails either.

    The phone connection and service was good when I initially signed up last year...but it has degraded.
    DO NOT SIGN UP FOR THIS CALLING CARD SERVICE...

  • De
      5th of Nov, 2009
    0 Votes

    No the service was not working for 15 days due to some technical issue but now service is as good as earlier i had used it & i m happy about it.We should really trust the company as sumtime there are mishap happen in every organisations.

  • Sa
      28th of Dec, 2009
    0 Votes

    Service is not working from last one month from Singapore. Where to complaint no no's are working. Is any one has consumer court complaint no's or email.

  • Ra
      5th of Jan, 2010
    0 Votes

    The website has closed down and the customer care and access numbers don't work - does anyone have any way of contacting them and getting the money refunded ?

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