Packet 8 / Think twice before using them
In July, 2008, Packet 8 cold-called me about switching from Vonage to their service. Buying the sales pitch, I agreed, provided they could port my current number. They assured me they could. I told them from the beginning I would not activate until the number was ported, as I didn't want to switch phone #'s twice.
After the 30-day trial ended, I began getting monthly service charges. A couple of months went by before I found they made a mistake and linked my LNP request to a canceled account. A couple of months later (Nov) they stated I had to fill out a LOA form, which they said they'd email me to, but never did. By December, they told me I had to submit a LNP request online AGAIN. Several times that I called I was told the LNP specialist wasn't available, but they'd call me right back (THEY NEVER DID).
By January 13, 2009 (6 mos later!), the number still wasn't ported, nor had I activated the service. That did not stop them from charging me $143.49 in service fees for a service that I had not used a single second.
I had to cancel the account. For that, they wanted to charge me an additional $75!!! Fortunately - in the one thing they did right - they waived the disconnect fee.
I have tried to work with Packet 8 on two separate occassions, and they have failed to make it work, I have paid them over $170 but they have never provided me with a single minute of phone service. I strongly urge you to think twice before purchasing their service.