Pacific Poker / Pacific Poker staeling money
Not long ago I’ve deposited $33 on my Pacific Poker account. I also received $8 from Pacific Poker as a bonus on my first deposit. I was actually surprised and glad with that, for I usually play low limits and that made a sufficient bankroll for my game.
So I had $41 on my account. I played 2 double or nothing 2$ SNGo’s, one I lost, the other one I won. Several days later I logged in my account again and found out that I have only $16 on it!
Right away I asked a Live Support operator about missing money. They said that they are “not sure” what has happened to my account and promised to review it and email me.
I was very upset with that. I waited for 2 days and got no response from Pacific Poker Support. So I wrote once again to Live Support:
Ekaterina: Hi! Can you please tell me where did money go from my account?
Arlene J.: please note that the bonus funds were credited to your account in error
Arlene J.: this is due to the promotion that was offered to our members that assisted them in moving up a status level
Arlene J.: when the points were credited, it created a problem which caused your second part of the bonus to be credited to your account
Ekaterina: I've deposited $33 where is it????
Arlene J.: one moment let me review your game history
Ekaterina: and what bonuses are you talking about??? I only got $8 on my first deposit!!!
Ekaterina: so, I had $41 and now only 16
Ekaterina: what has happened?
arlene J.: I am reviewing your account
Arlene J.: it is taking a bit longer than expected
Arlene J.: would you like me to email you with an update?
Ekaterina: I want my money back
Ekaterina: I don’t understand where did it go and why
Ekaterina: I suppose that pacific poker is stealing money from players
Arlene J.: I understand that, please allow me to review your account so that I may advise you of the status of your funds
Ekaterina: the day before yesterday a manager told me the same
Ekaterina: no e-mail till now
Ekaterina: how long I must wait to get my money back?
Ekaterina: this is unacceptable
Arlene J.: I am sorry for the inconvenience Ekaterina
Then this operator promised to email me in an hour with the update, and in my turn I promised to have this “inconvenience” posted on every poker forum I find. More than 72 hours have passed and still no response… So if Pacific Poker stuff doesn’t care to keep their promises, I surely do.