Pacific Homeworks / Warranty Work

1 8050 Ronson Rd. San Diego, CA, San Diego, CA, United States
Contact information:
Phone: 858-431-6483

I had a master bathroom remodel in June 2013, for $14, 000 . I have had to call this company out
4 times to fix problems. The most recent being a pooling shower seat. I called
1/22/ 14 because the shower seat was pooling and there was missing grout. They
sent someone out 2 weeks later and all they did was replace the grout. They
said they had to get someone else to fix the pooling shower seat. I was told it
would take 2 weeks to get the tile in (when the job started I was told it was
stock tile and they didn't need to leave extra tile like they left for the rest
of the job) Two weeks passed and I did not hear anything from them. When I
called to see what was going on I was lied to and told someone from the office
called me. No, they did not. I have voice mail! I was told someone would come
out on 3/27, 4/16, 4/18, 4/21 no one showed nor did they call. Someone came out
on 4/23, removed the improperly installed shower seat and put new tile in. The
seat was ready to be grouted in 24 hours yet Mathew Miller lied or doesn't know
that it doesn't take 3 days..the time they were trying to push my job
completion back to. I was told that "Ryan" would be here at 7 AM to
grout the seat on 4/25. It is 10:30 and he still is NOT here. I have cleared my
schedule EVERY TIME they have promised to be here. They have wasted too much of
my time with empty promises. This is the worst customer service I have ever
had. I do not appreciate all the lies I'eve been told by this company. I am sure
they would not appreciate if a customer was not home when they were scheduled
to do a job. It would definitely cost them money. I have heard excuse after
bull crap excuse LIES why they weren't there when I CONTACTED THEM. They don't
even have the courtesy or integrity to call me. would NEVER recommend this
company to anyone. I did but I went back and told them how I was treated. I
will tell everyone of my poor experience.

To ANYONE who is solicited by Pacific Homeworks to do improvements on your home DO NOT LET THEM IN. Do not give them your phone number because if you do they will NEVER stop calling you. They have a high turn over with their employees because they do not treat them well enough to stay. The offer a lifetime warranty but if you need repairs you are the LAST person they will send someone to make repairs. I wouldn't recommend this company to my worst enemy.

Apr 25, 2014

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