Pacific Gas and Electricity / Unethical Practices
Around 6 months ago, I was planning to move into an apartment so I had opened an account with PG&E. A few days later, I found out that there was a death in the apartment and had decided not to proceed with the lease. I called PG&E immediately to cancel my account set-up application. They assured me that my account was never activated so therefore no account had been established and no cancellation was required. Today, I noticed that they had charged me for 21 days of service with a total of $7.91. They did not bother to check my addresses and only sent the bills to the property address (which I never moved into). This has caused my credit score to decrease by 100 points. I called customer service and reached the most unfriendly representative you can get, who was adament that I did not inform them of my change of plans at the time. She suggested that I search through my phone records and provide proof that I called. I was overseas when I called so I was unable to locate the proof. This is absolutely outrageous. The first representative I spoke to did not cancel a request properly and I (the consumer) am now left to clean up this mess they created on my own. Anyone who has a brain would know that 21 days of electricity costs more than $7.91 unless the premises was NEVER lived in. Also, the first representative I spoke to was not knowledgable enough to perform their functions. This is grossly unfair and not only am I being forced to pay this unjust charge, I am now left to deal with consequences of the effects on my credit score.