PC Richard & Son - They do not follow up on problems with the goal of customer satisfaction.Of course, Charles never called me and I was never credited the $175.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P.C. Richard & Son credited me the $9.89 to round out the $175.00. Of course, I was still out $0.40 for the stamp and all my time and trouble because of Dick's failure to live up to our contract. Yes, it was much cheaper for them to give me $175.00 to keep a dented refrigerator than to replace it but they acted like I was an inconvenience to them instead of the reason they are in business.
p c richard & son
317 Route 17 South
Phone: 1-201- 262-7676
Did anyone from P.C. Richard & Son ever contact me or apologize for anything at any point? No. They simply do not appear to care about their customers enough to apologize for the hell they put them through. At least half of their employees are indifferent or rude, in contrast with the ones who are polite and helpful. They do not take responsibility for their errors and mistakes in a straightforward manner. They do not follow up on problems with the goal of customer satisfaction. Yes, as people say, "P.C. Richard & Son sucks