- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Undelivered brita filters
On 12/02/20 I placed an order for three brita filters which I have not received. I contacted the company and I have been advised to check around the property as the courier could leave the parcel outside of I have not been at home. I checked around and with neighbours but I couldn't find it.
The parcel has not been delivered.
I have obtained legal advice as follows:
Under the Consumer Rights Act you as a retailer Ozaroo are responsible for the goods until I or the person nominated by me physically receive them. This means that if the goods I ordered have been left in an insecure location around my house that was not agreed upon, and they're stolen, they are in breach of contract and are legally responsible for putting things right.
I have not agreed for the goods to be left outside in my absence.
Desired outcome: A full refund for undelivered items
brita jug + 6 filters
Order ID is #26700
Date of order Mon 30 Sept 2019
order ID is #26700
SKU BR1030067
I ordered Brita Jug with 6 water filters. The original packaging claims that the filters are made in Germany. However, upon opening the box, I discovered that the filters had printed packaging stating that they were produced in the UK. This makes it false advertising which is illegal.
Also the jug was broken due to lack of care in packing. The boxes are very thin!
I would like a full refund and for them to stop breaking the law with false advertising.
I recently placed another order with them and sent them an email asking them to make sure this doesn't happen again but got a very shocking response (see attached picture as evidence) . It's clear that this company does not care about customer service.
new russell hobbs kettle
If you want to be ripped off come to ozaroo
sent a product I could not use, despite the original purchase requesting an Australian plug or do not send.
Then forced to pay return shipping of $66 for a product worth $78
sent back the unopened product in original shipping as they sent to me NEW NOT OPENED AT ALL and they said it could not be resold as new now trying to rip me off more on the refund
BEWARE ALL AUSTRALIANS
DONT BUY ANYTHING FROM OZAROO...
YOU HAVE BEEN WARNED
It doesn't make sense to pay return shipping of $66 for a product worth $78. It's very unfair indeed. They're a big company which ships thousands of items per day. If they continue treating customers like this, their sales will drop and their company will go bankrupt! They need to realize that customers read reviews these days as we live in the internet age!
Is Ozaroo Retail legit?
Ozaroo Retail earns 91% level of Trustworthiness
Perfect Trust Endorsement: Ozaroo Retail achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Ozaroo Retail. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Ozaroo Retail has claimed the domain name for ozaroo.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Ozaroo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ozaroo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Ozaroo Retail have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Ozaroo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Ozaroo Retail protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Ozaroo Retail has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Be aware that Ozaroo Retail's website appears to be selling firearms. While it's important to exercise your Second Amendment rights, it's equally important to ensure that you are doing so safely and responsibly.
terrible experience!
How can this be explained?
They sent me 5 items out of 6, but they charged me for six.
Upon receiving the package I notified them about this and instead of just shipping this missing item I already paid for, they shipped it but charged me for it. When I noticed the charge I called them and asked why the hell they took my money without my confirmation. They said that the price has suddenly increased and that's why they charged more than expected. And never answered my main question: why they charged me if I already paid for this item? Who cares how much it costs now if I bought it one month ago at its previous price? Questions without answers...
as i have ordered in ozzaro app crocks on 15th septer order no 5239 but tilli nowo not yet received kindly help me
Thank you for posting this so that other customers are aware of how this company operates.
Bad experience !
I ordered an item I unfortunately can't use in France. It doesn't fit to the electrical outlet. I returned the item and paid 15 € for that. They received the parcel since more than 1 month but I did not get any refund !
I send them 3 emails and got no answer. I called them and they said they are going to send me an email as they do nt have any access to the datas.
If you receive exactly what you need, it is ok but in case of problem, you can't get your money back even it is writen they refund within 1 month !
Avoid this company !
Overview of Ozaroo Retail complaint handling
-
Ozaroo Retail contacts
-
Ozaroo Retail phone numbers+353 289 099 2452+353 289 099 2452Click up if you have successfully reached Ozaroo Retail by calling +353 289 099 2452 phone number 8 8 users reported that they have successfully reached Ozaroo Retail by calling +353 289 099 2452 phone number Click up if you have UNsuccessfully reached Ozaroo Retail by calling +353 289 099 2452 phone number 6 6 users reported that they have UNsuccessfully reached Ozaroo Retail by calling +353 289 099 2452 phone number
-
Ozaroo Retail emailssales@ozaroo.com100%Confidence score: 100%Support
-
Ozaroo Retail address14 Plasketts Close Kilbeg's Business Park, Antrim, Northern Ireland, County Antrim, BT414LY, United Kingdom
-
Ozaroo Retail social media
Most discussed Ozaroo Retail complaints
terrible experience!Recent comments about Ozaroo Retail company
new russell hobbs kettleOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.