Overstock.com
reviews and complaints

We been ordering from overstock for a while now, my wife had ordered two abbyson night stands one of them is damaged and the other one the drawers don't close when we called the first time overstock was very helpful they refund the money for the damaged one when we called AMY at overstock btw very rude lady she want me to contact UPS for them to come pick it up I didn't order it from UPS and UPS not the one who charged my card over $600 you the one who should call UPS to get this resolved. And we still waiting for UPS to come pick up the night stand it's been two weeks

I received my purchase Order # [protected] on April 13th. and had help to assemble it. However, during the unpacking I took pictures of the item pieces that were damaged. I had a chipped section in the first photo. I had a cracked cabinet top and because of this crack, the top of the cabinet didn't align correctly with the rest of the cabinet body. This was a first serious purchase for me with Overstock. I think there needs to be a serious review of how the item arrived and the condition of some of the pieces. Despite that I assembled it, this 'new' item already looks damaged. I'd like some kind of credit or discount to my account.

My name is Tony Bobet resided at 1710 Seward Avenue, Apt# 5-G, Bronx, New York City 10473. i am filing an complaint to Overstock.com located at 1011 N Tustin Avenue, Anahelm, CA 92807. i order an RCA stereo shelf with 5 CD player and 300 Watts. Price $99.99. i suppose to received an package today. i have to wait for 3 to 5 days. i am disappointment of taking so long to received an package. i am really Pissed.com

I'm extremely disappointed with their customer service. It's awful awful awful!
Not only that they want me to pay for everything I do, they also make it hard to refund.
My story. I ordered several items and when I received them, they looked terrible. Like a normal person, I decided to return everything (I forgot to mention that the shipping/delivery wasn't free, even though I spent enough to earn a free delivery), so I called them and asked what exactly I had to do. They warned me that I would have to pay the shipping cost which was very expensive to me :(
I gave up on the idea to return everything. I think they are aware of their terrible items and did it on purpose

I never ordered what they sent me. The item was absolutely different, it had a different SKU number and I actually ordered Handmade Bubbly Lady Bug Enamel .925 Sterling Silver Stud Earrings. EARRINGS. I got a shirt instead. How could you confuse it, guys? Jewelry and clothes.
I thought that maybe it was a mistake and I ordered a wrong item. But on, my orders story was ok, I can prove I ordered earrings and nothing else. This is so terrible to me, I don't understand. I paid less for the earrings, the shirt costs more than them, so you are out of money, not me. But it doesn't make me feel better. You suck.

I ordered a lamp from Overstock.com on August 23, 2017, and received the lamp on August 26, 2017. After un-boxing the lamp, I noticed that it was defective. I logged in to my Overstock.com account and requested a return of the product and explained that I was returning the product because it was defective. I returned the product on September 1, 2017, and received an email on September 7, 2017, that Overstock had received the lamp and that my refund was the price of the lamp minus the shipping cost. I called Overstock.com to try and figure out why I was charged shipping since the product was defective, and I was told that I didn't set up the return correctly. Instead of setting up the return online, which is what I did, I should have called Overstock to set up the return. I asked where these instructions were provided on Overstock.com, and was told that such instructions were not provided anywhere, I should have "just known". What? I should have "just known" that an online store that has online return setup needs you to call it in order to set up a return on a defective product? Sounds like a scam to me and has soured me on ever ordering from Overstock.com again. Overstock.com could learn a thing or two from Amazon.com.

Dear Overstock, I purchased a folding lounge chair on July 29, 2017 for $98.99 w/ discount coupon on my visa card; order #[protected]. I was informed delivery(free) would be 3-6 business days. I have yet to receive the product...it is now Aug.5th. You time & interest in this matter will be most appreciated. Thank you. David Watson, 200 Glennes Ln., #106 Dunedin, Fl. 34698(same delivery address) [protected]@yahoo.com

I purchased 2 sets of Home Collection Egyptian Cotton Rich 1000 thread count queen sheet sets last year using my overstock credit card. After using them a few times, they started to fall apart. I don't understand how something a company sells that is supposed to have a quote "Good Name" can be so defective. I will never buy anything from this company again and will tell anyone I know not to buy their merchandise because it doesn't last. I am closing my account and will never use it again. Sometimes it is best to pay a little more to get better quality items from a better company.

I had initiated a return like I had done in the past with no issues for an item that did not quite meet my expectations I had taken a screenshot of the return like I always do. The next day I received an email stating I would be charged $13 and change for the return I called right away and said there was no mention of a charge when i initiated the return especially since I had ordered something in place of it that was better quality. Well whoever this customer service rep was she was horrible didn't listen to a word I was saying kept interrupting saying overstock always has a charge no exceptions then looked in my history and saw I was never charged a return fee. I've spent a lot of money on this site over the past couple of months and most of the products I was happy with but I don't expect to be charged a fee or lied to about it and given attitude when I try to return something that did not meet my expectations. This woman should not be dealing with customers she clearly hates her job and is miserable.

We bought a mattress from Overstock and it arrived in a timely manner and that was the only good thing.
We were surprised to see and huge yellow stain and could not understand where did it came from.
First of all we took some pictures and contacted Overstock support service. They asked us to give them some time to think of something and since then we never heard anything from them.
We tried to reach them so many times but everything was useless.
My wife cleaned up the mattress and got rid of the stain but we still have no idea what that was and that's disgusting.

I placed an order for two rugs. I used my billing name and ended up clicking on the first credit card number which was my boyfriends. I call within the hour and explain what happened and that I needed to cancel the order and reorder with the correct credit card information. I also emailed. The next time I go online I see both orders being processed so I live chat a lady that said she'd take care of it. Today I get an email that both orders had been shipped. I literally called, chatted and emailed at least 6 times and they shipped both orders. After explaining that if shipped I would be able to return the order because they're being shipped to Georgia and I'm in California. They literally charged a credit card with the wrong billing name after being cancelled twice. I will never shop with overstock again and suggest my friends do the same.

My husband ordered two living room chairs from www.overstock.com and both arrived damaged. We contacted Overstock support service right away and after we explained everything they asked us not to worry and promised to send us a replacement. We sent damaged chairs back and several weeks later received a replacement and those were the same chairs with the same damages! We contacted Overstock again and demanded some reasonable explanation but they claimed that we were talking nonsense and refused to communicate any further!
We called and emailed many times but they simply stopped replying. I would not recommend this company to anyone! We are now stuck with two damaged chairs and have no idea what to do.

I live in Phoenix Arizona. I purchased 2 new sets (4 chairs) for my patio costing over $1000.00 We have had our first day at 90 degrees and the fabric is literally melting. They wont cover under warranty because they say its cased by a refection off a window. Really? my old patio set which I still have had no problems and the fabric is till in good shape. What is going to happen when it hits 118 degrees like the normal summer time? is it going to explode? they have offered me $130.00 to buy new cushions. I am sorry but that will barely buy cushions for 1 chair not 4. No where in the description does it state the fabric will not stand up in the heat here in Arizona. They should not be able to ship something here that wont work in this climate.

Order [protected].

I do not have a printer. You sent the wrong curtains and I need to return them. I received them in january and have asked for a courier slip to be sent. Please read all email correspondence associated with my order and send me a label. This is taking a ridiculous time. Please forward to your complaints team.

Email is the only way to contact me. If this continues I will seek legal advice as I expect a full refund and the error is with you.

Clare

Sent from yahoo mail on android

On mon, 6 feb 2017 at 16:36, [protected]@overstock. com
Wrote:
Image

Thank you for contacting overstock. com.

We believe that we have resolved your inquiry. However, if it has not been answered to your satisfaction, you may reopen it within the next 7 days.

By karina n. On 02/06/2017 09:36 am
Hello clare,

I’m sorry to hear you need to return your lush decor leah room darkening curtain panel pairs. I’m happy to assist you.

Date: 2/10-2/22/17
Client Number: #[protected] (order)

I ordered a bed from Overstock.com almost 3 weeks ago. They promised the bed would arrive 5 days later, which I thought was reasonable. UPS then stated they lost the bed (how do you LOSE a bed?!) and then Overstock said they would resend the lost items in a separate, expedited shipment. UPS then found the first "lost" shipment, and resent it back to the address. The second shipment then arrived two days later and had to be returned.

Once the bed arrived, we began trying to assemble it. The instructions were VERY poor, little to no description, poor image descriptions, none of the furniture pieces were labeled to correlate with the instruction booklet, all of the screws and extra parts had NO explanation as to how they fit into which section, AND the boxes that the parts were shipped in were somewhat damaged, making it difficult to know whether the pieces inside were secure or not. Packaging on the outside of the boxes also made it difficult to know which furniture piece was which, due to a lack of labeling well for the user to see.

Lastly, I ordered a TWIN size bed frame, headboard, etc. The mattress was also supposed to be a twin size... but they sent a FULL size mattress. This item was opened first so it could properly "inflate" and once the size difference was noticed, all previous work to make the bed were futile since none of the aforementioned pieces would fit together without all of the sizes being the same!

I tried to buy something from Overstock but was not able to place an order and wasn't able to find a reason. I thought that it was better to contact Overstock and ask for help, but unfortunately there was no one who helped me! I sent several messages and explained that I was interested in buying their product and asked them to help me with my order, but there was nothing but silence. I tried so many times but it seems that they did not care. Very poor way to do business, I can't believe these guys were not interested in new customers! According to all the reviews online Overstock is a terrible place to buy, so maybe that's a good thing that they ignored me, who knows. Beware!

I have contacted customer service on 3 occasions with no result. I received an incorrect order from orange onions, one of your market sellers. I have been told 3 times over the course of 2 weeks to contact orange onions for a resolution, so I did 3x. I get no response, despite Overstock's promise to the contrary. This item only cost 19.99. The refund Im requesting is not even the main issue anymore; it's the fact that No one will resolve this for me. I'm tired of the runaround.

I ordered 2 women's specific size hats. My email invoice specifically said women's size. I actually received the hats in the men's size, which are too large for me. I spoke to customer service who assured me I would receive the right size if I agreed to have new ones sent. Once again, I received the men's size, and I have to send them back again. If the product is not available, just say that and do not keep sending the wrong items that are similar. I will be purchasing them from another retailer and will not do business again with overstock.

I have ordered a rug from this website Overstock and did not receive it. Although it was said on their website that product was available it wasn't. I did not receive my rug because it was not in stock. They contacted me and offered me to pick something else but I refused and asked for a refund. Their rep said he will try to think of something and promised to contact me back later. I waited patiently but there was no news so I sent them a message asking about my money but did not receive a reply. Seems like they scammed me.

Ordered some items from www.overstock.com and everything I received was of a poor quality and looked nothing like pictures on their website!
And of course no one ever wanted to help me and they refused to refund my money.
At the begging they were nice, but then they become very rude and said that it was their final decision! Too bad I did not check the reviews! I literally wasted my money on garbage! Avoid!