Overclockers.co.uk / Bad service
Awful Awful company to deal with!!!
I ordered a monitor with them as a present for my boyfriend.
It was delivered damaged (box had been dropped on its corner and had very obvious crack in the cardboard) which is obviously not Overclockers fault but the couriers. I thought Id try the monitor anyway and I figured if its not working thats what they/the couriers have insurance for.
Monitor didnt work and I asked for a replacment. They said they wouldnt send out the replacement until the orignal was sent back (fair enough) and I would have to send it back myself as they were having "problems" with the couriers. I decided I wasnt willing to hand out the £35+vat for DHL to bring it back and I insisted they send the couriers themselves as they were able to send them out to deliver items. I was told 3 days in a row that they were coming the next day to collect it and in the end I had to demand they send a courier and after sitting on hold for another half hour I decided to get a refund as I realised I was just being messed about. They sent the courier to the wrong address even tho i specifically stated it was my work they had to come to.
Trading Standards assured me that under the distance selling act I was entitled to a full refund including delivery charges as the item delivered was faulty. When they were processing my refund they first refused to give me delivery charges and then couldnt (wouldnt) give me an exact refund amount. I had to quote the Trading Standards distance selling act to them!
They are a bunch of ignorant smug idiots (with the exception of 1 of the tech support team) and I will never buy off them again!
If only I could get compensation for the money I spent calling them which amounted to almost £100!!!
I think they must work on commission for most money not handed back to entitled customers!