I was in an accident on 5 may 2010 with my geely ck1 1.5gt and put in a claim with outsurance. I got my claim number on 7 may 2010. Since I have been phoning regularly to get my car booked in at the panelbeater (Germatic autobody 0128033667) they claim that they cannot get the parts for repairing my car but I gave them details of the only agent for geely in pretoria, chana gezina 0123352848/sarel 0769528330. They want to use someone that is not an accredited geely dealer. Chana gezina can get the parts within two working days. I'm not getting any assistance from outsurance or germatic. I asked for another panelbeater to repair my car but outsurance does not want to appoint another panelbeater. Please assist! I want them to appoint another panelbeater that will get started on my car immediately as I am a huge risk on the road now with my brake lights not working. I need this fixed asap!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
You are at your wits' end and it seems our service really failed you. I would really appreciate if you could supply me with your claim or policy details in order to start assisting you. You can reach me on: 012 - 673 3328 or you can merely supply me with the required details on this site.
In the interim I want to sincerely apologise for the duration of the claim together with the massive frustration and inconvenience this is causing you.
Regards: Dinky Wenhold
I'm very concerned and in order to be of assistance, I will need your claim or facility number to enable me to inevestigate the matter. Could I please request you contact me on: 012 - 673 3328? Alternatively, you could send me your details vie e-mail to: firstname.lastname@example.org. Regards, Dinky.
I'm really sorry to read about the long pending claim and very poor response to you! Thanks so much for supplying me with teh claim detail. I'm referring the matter to our Claims Manager Gerrit van Eeden immediately. Gerrit will be in touch with you very shortly now. Kind regards, Dinky.
I'm so concerned! Please be so kind as to provide me with your policy or contact number? I'm so sorry to see how we failed to respond to you and left you un-insured! I would appreciate your response. You can also send me detail via e-mail: email@example.com or call me on: 012 - 673 3328. Kind regards, Dinky Wenhold.
I don't blame you for expressing your dismay! The time frame and absolute lack of response and follow up from our side is not on! Pls provide me with your claim or policy detail, alternatively your contact details? You can e-mail me: firstname.lastname@example.org, or contact me on: 012 - 673 3328. Will appreciate the detail. Kidn regards, Dinky.
I would appreciate if you could provide me with detail of the claim in order to have the matter investigated. Could I please request you send me our client's details or claim number? You can e-mail me to: email@example.com. Thank you and kind regards, Dinky Wenhold.