SUBMIT A COMPLAINT

Outrigger Waikiki Beach / Horrible Customer service for Military

Honolulu, HI, United States
Contact information:

Outrigger resorts gives the worst customer services.
We made our reservations back in November based on my husbands deployment dates and when they would be pulling into port in July 2016.
The manager, Keith, on the second day we were here continually harassed our family to tell us that we needed to provide him with papers saying that we were military or we would have to pay full price (which we were already paying). After that was all worked out and my husband, 4 year old daughter and I were looking for another place to stat (not easy over 4th of July), they finally worked everything out. Now its the last day that our family gets to be together and ANOTHER Manager calls and harasses us about the same thing. There is NO MILITARY service here, NO COMMUNICATION between MANAGEMENT!!! This is the WORST place ever and obviously they have NO compassions for MILITARY families or know how to run their business!!!
DO NOT STAY HERE EVER!!! ESPECIALLY IF YOU ARE MILITARY

Te
Jul 07, 2016

Post your comment