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Outdoors Online review: yeti tumbler 42

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6:54 am EST
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I ordered on dec 27th, an email sent with confirmation and order number immediately following. No order, no email regarding shipment and it's the end on january. I have emailed several times, tried live chat (Stating there was 1 person ahead of me to wait 25minutes then being put down to 5 people ahead of me) , i've called twice with no response! This company is a scam! I will be contacting bbb and disputing my charges. Do not order from them!

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42 comments
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Mkeys1
, US
Nov 12, 2018 6:08 pm EST

I ordered a Yeti on November 13 and it is now January 10. I still do not have it, also according to their website it hasn't even shipped. No one will return my calls or emails.

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Rick In Austin
, US
Nov 13, 2018 1:21 am EST

Same issue as everyone else. Purchased 2 Yetis in mid December and another one in late December and have received nothing yet with zero status. I was hoping that since this was a San Antonio address that it was not a fly by night Chinese operation. I guess I was wrong. Stay away from this retailer.

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Sherrill mullenix
, US
Nov 12, 2018 2:59 pm EST

Ordered $150 worth of yeti cups on dec 18 and got confirmation . ... They took my money quickly! Email said allow 10-15 days for delivery ... Not responding to emails or phone calls!

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seejr
, US
Nov 12, 2018 7:54 am EST

Purchased 2 Yeti cups on 12/14/16 never received as of 1/24/2017. Will not refund money, customer service is a joke. Total scammers! Credit Card company is involved to refund my money.

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Greergurl
, US
Nov 13, 2018 2:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order for $190 on 11/28/2016. I received approximately $60 of my order. I have repeatedly tried to reach the company thru email, online chat, and phone, to no avail.

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Brooke Ayers
, US
Nov 13, 2018 3:10 am EST

Placed my $65 order on 12/20/16...same as everyone else on here..have not recieved it, can't get anywhere with their "customer service" (if that's what you wanna call it) and so I will take the advice on here and disputed the charges with my cc company...thanks!

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Jen Harper
, US
Nov 12, 2018 12:37 pm EST

I ordered a 20 ounce Yeti on November 20, 2016. I have emailed, left messages, live chat and still nothing... If I can't get the cup, I would like to be refunded. 3 months is a bit ridiculous to wait on a Christmas gift that is being shipped from the same city I live in!

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Dana HIll
, US
Nov 12, 2018 10:28 am EST

We ordered a Yeti cup December 9 and still have not received. Do not respond to voicemails, emails, or live chat. Ridiculous scam of a company that should be shut down.

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Chef7676
, US
Nov 12, 2018 5:45 am EST

I have made several attempts to contact them. I also placed a complaint with the BBB. They have not responded to anything. The BBB has told me they have already made two attempts. This company is still advertising, I got an email yesterday. I went and looked and noticed there are 300 complaints. They are stealing people's money

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Breanna Warnock
, US
Nov 12, 2018 5:56 pm EST

I ordered 4 30oz Yeti cups from Outdoors Online in December, it has now been OVER two months and I am still waiting to receive them. With multiple unanswered emails and phone calls I am beyond frustrated and am now just wanting my money back! I have never had such terrible customer service!

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Jeff Patterson
, US
Nov 13, 2018 12:53 am EST

I ordered a metallic purple yeti 30 oz tumbler in December 2016 still have not received it I've sent emails called left voice-mail and no return calls or emails

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AC3
, US
Nov 12, 2018 1:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm in the SAME BOAT as everyone here! Ordered on 12/18/16, numerous emails, phone calls, attempted chats(to no avail) and still no product! Money already taken out for my purchase!

So what do we do? They're obviously scamming us!

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BLThompson
, US
Nov 12, 2018 3:52 pm EST

order a yeti 30 oz. blue camo tumbler for my wife for x-mas and can't get a response from outdoor online it would be nice to get the tumbler or at least get my money back!

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Stacha
, US
Nov 12, 2018 11:06 am EST

I ordered a Yeti tumbler, straws and a lid on December 28 from outdoors online. I received the lid and straws but still no tumbler and they've already charged my credit card. I've called and left messages but nobody has returned my calls.

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Cindy Carter 1958
, US
Nov 12, 2018 10:53 am EST

Make an order December 4th and still have not received my product or my money back. Have reached out twice and got someone with no resolution. Order no. 75842

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Myra McCracken McConnell
, US
Nov 12, 2018 4:35 pm EST

Ordered back n Dec 16th- can't get a hold of anyone and haven't recevieved it yet.

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Laine084
, US
Nov 13, 2018 3:02 am EST

on December 16, 2016 I ordered a 30 oz purple yeti tumble - my order #95611 was confirmed BY YOU on Dec 26 2016 indicating order getting ready to ship. You charged me $39.98 which came out of my account on December 17, 2016.
To date, as of February 15, 2017 - 2 months later, I STILL HAVEN"T RECEIVED MY CUP! I want my money refunded immediately

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Peachez16
, US
Nov 12, 2018 5:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I sent numerous emails inquiring the status of this order with no response. I have requested updates as well as requested a full refund! I ordered this product in December 2026. This company will not respond to me. I am at the point now that I want to report this company as fraud and a scam.

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Mendy Kochis
, US
Nov 13, 2018 2:47 am EST

I placed an order in December 5 and only received part of my order late in January. Sent several emails with no response. Still waiting on remaining order.

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Vicki Allen MAD
, US
Nov 12, 2018 3:03 pm EST

I placed an order in December #86654 and its now Feb 23 and still have not received it. I want the order cancelled and a refund to my card ASAP.

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kimmshaw
, US
Nov 13, 2018 3:05 am EST

I ordered a Yeti Rambler Hot Pink Powder Coated 30oz Cup for $29.99 and a Hard Plastic Color Straws For Yeti Rambler Cups- 15 Piece Set - White for $7.99 on 12/29/2016. I have sent two emails to this company and have yet to receive a response and my order has still not arrived. I cannot believe a "company" is able to get away with such robbery!

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Bmary
, US
Nov 11, 2018 10:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order on12/1/2016 for an orange Yeti Rambler 30oz. My credit card was charged the day I ordered. I have yet to receive it. I have emailed several times with no help and the phone number is no longer working. When I check status it say processing. When do I except to receive this order?

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Marylou Spinner
, US
Nov 12, 2018 6:23 am EST

i ordered on dec. 30th 2016 and haven't received it yet, i called and they said it was being shipped out that was 2 months ago, wondering if i called paypal they can do something, i used paypal my order number is 99575

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Trixiewix
, US
Nov 11, 2018 9:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order on December 15th for a 30oz Yeti tumbler and still have not received my order. I have sent multiple inquiries with no response or refund.

I will never order from them again.

Beware... if you order you may never receive your order or get your money back.

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Benlong99o
, US
Nov 11, 2018 12:36 pm EST

This site seems like it's a scam. Placed an order, and never received my items. Have tried many times to contact someone to no avail.

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Michelle Stowe
, US
Nov 12, 2018 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Originally placed the order on 12/15/16. I knew I would not receive it by Christmas but I still have not received it. They gave an order number. I continuously checked the website. Spoke with customer support. Several times and each time "updated" my order.

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JAGray
, US
Nov 12, 2018 5:43 am EST

Ordered 1/16 have yet to receive product. Talked twice to people in the online chat and said it would be taken care of. Called multiple times with no response, emailed multiple times with no response yet again
Now the site is gone

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Wayne mike
, US
Nov 11, 2018 7:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered two yeti 30oz tumblers in December along with two lids money was taken from my account right away have emailed several times no repounce it's now march 16

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Thomas Hinson
, US
Nov 12, 2018 5:01 am EST

My order was placed August 1, 2016 (Order #21017) and as of today, after many emails and phone calls, I am still not in receipt. This is $77.93 worth of merchandise that was taken from my account but never delivered. I have requested a refund or the merchandise on many occasions. A good business would do one or the other.

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Chicken48
, US
Nov 12, 2018 3:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered this yetti rambler on 12/10/16. I have not received it. They took the money from my account. Please help me get my money back. I have tried to contact them several times. They do not answer or they say email is undeliverable

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Ellen Eddy Lamphier
, US
Nov 12, 2018 1:36 am EST

Electric Cyclone Protein Juice Shaker Powder Blender Mixer Cup 450ml 15oz Sports Bottle

Black
Being Processed 1 24.99 24.99 (USD
My order number was 61601-1 this is the only remaining item I have not received yet. I ordered back in November 2016. I had two orders and had to make several calls, emails and messaging to get the rest of my items.

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Ryan Horner
, US
Nov 05, 2018 7:58 am EST

I ordered a Yeti 20 oz sea foam green tumbler on March 6, 2017. I emailed the company on the 15th, was promised it would be shipped out soon and again on the 23rd and 27th and my emails have been ignored. I sent the last email on April 1st and have still never received the tumbler.

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Marg130
, US
Nov 04, 2018 9:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On January 1, 2017 I ordered a 30 ounce Yeti cup for 29.95 and have not received it nor can I get a response to five emails I've sent. I cannot find a number to contact them either. They deducted the money from my bank account on the 3rd of January. Can you please help me with this?

Thank you,
Margaret Morgan

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Shanelle Sundin
, US
Nov 04, 2018 11:58 pm EST

Ordered more than a month ago, have not received. Going to dispute through bank at this point

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Rhonda Smith 2017
, US
Nov 04, 2018 11:41 am EST

I ordered a Yeti tumbler on December 19, 2016 for 29.99. Order # 90737. I have made SEVERAL attempts to get in touch with someone about this order that has, to this day, yet been fulfilled. This company has VERY BAD customer service.

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Cass Andra
, US
Oct 28, 2018 7:14 am EDT

I oredered a Yeti tumbler for $29.99 on December 15, 2016. The money WAS taken off of my card but I never recieved the item. DO NOT ORDER FROM THIS WEBSITE. IT IS A SCAM. IM SURE THEYVE MADE OFF WITH MILLIONS. ESPECIALLY OVER CHRISTMAS. JERKS.

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Suni80
, US
Oct 23, 2018 6:26 am EDT

Ordered online ... Gift. Lid received no cup ... awful ! Lesson learned. Would like reimbursement. PayPal only from now on.

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Angela Stewart Taylor
, US
Oct 16, 2018 6:22 am EDT

I ordered 2 yeti tumblers in December and never received them and sent numerous emails with no response! How do I get in contact with these people! I spent a lot of money and they where gifts, what kind of company is there and what can I do, is there another phone or an email address?
Someone please help thank you
Angela Taylor

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Bigstuf266
, US
Sep 19, 2018 12:52 pm EDT

I need my cup you need to send me a refund or something this is wrong I work hard for my money you a basically a thief stealing peoples money it will happen to your mom or wife or even your child Karma comes back always

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Daryl Simpson
, US
Sep 20, 2018 5:52 am EDT

I ordered a yeti tumbler Dec 2016 and still Have never received it, never got a refund. I have contacted by phone and chat and tried several times by email but no one would ever reply to those.

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