Outdoors Online
reviews and complaints

I ordered 12/17/16, order 88882. Two leak proof lids and straws. Straws and one lid that leaks. 8 emails, 2 voicemails because their phone lines are never up, 3 Facebook messages and several comments s on Facebook. No response. Filed a complaint with the Better Business Bureau, it was received and approved to be processed. Www.bbb.org I have friends who are experiencing the same problem with this company. Searching internet there are 109's of complaints

I placed an order on December 27 2016. I ordered a set of straws and two yeti cups one matallic blue and the other a rose gold color. It's February 10 2017 and I still haven't received the cups. I have tryed and try to contact. I did however talk to a couple of people in a chat and they were supposed to be on the way. I tried the phone number today and the recording said it's disconnected. I think maybe this is a scam and I'll have to contact my bank and let them go foward with fraudulent charges.

I placed an order for this on 12/26. At first I knew with the season that shipping would take a little longer. Now it is taking too long. When I spoke with live chat last week I was told the item was in the shipping process, that it would ship this week. I wrote to the person on the chat that we both knew my order would not ship this week or ever, so how about just refund my money. I was told that since it was in the shipping process they could not refund the money that was charged on the date the order was placed.

So I looked at their website, noted the awards they had received and made contact with the people who gave the award and told them of my situation and directed them to this board. I also contacted Shopify who the website is "powered" by and did the same. I received notice that the website was under investigation but that I would not be provided the results. Do not order from this website. Those scammed, please post the info everywhere you can.

Order Date: 12/24/16
Order Number: 94154
Items Ordered: 1 Leak-proof Lid for 10 oz. Yeti Rambler Cup, 1 Leak-proof Lid for 30 oz. Yeti Rambler Cup, 1 Yeti Rambler Hot Pink Powder Coated 30 oz.
Payment: Credit card charged for all items
Items Received: 10 oz. and 30 oz. leak-proof lids
Item Outstanding: Yeti Rambler Hot Pink Powder Coated 30 oz.

I inquired about the outstanding item on 1/21/17 via Outdoors Online web site customer service email. I have not yet received a response.

I left a voice message at phone number [protected] for Outdoors Online Customer Service on 2/3/17. I asked about the outstanding item and requested a response via email or phone call. No response as of this date.

Called Outdoors Online Customer Service [protected]) 2/10/17; phone rings for approximately 5 seconds and then disconnects.

Resolution: Receipt of the 30 oz. Yeti Rambler or a refund applied to my credit card.

I ordered Dec 20th, 2016, for a yetti tumbler and accessories. Received accessories in January but no Yetti tumbler. Like eveRhone else they took my money but did not deliver the product. Apparently, they have even swindled people in Australia at their company that they have in that country. This company should be shut down but they are still advertising product to buy on their website. Don't be fooled, this company is a SCAM!

Man! I wish I would have seen these reviews before I placed my order. I am not getting my product. I ordered on 1/3/2017. I reached out to them twice through chat and was told it would be 5 to 8 more days. I left them a pretty frustrated message afterwards. Last night I tried to chat again to find my entire profile does not exist any longer. I hope someone can shut these guys down quickly. It's totally a scam! Luckily I only ordered one cup. It's too bad you can't trust online stores. It just hurts those who are legitimate.

I placed my order on December 9th for a 30oz hot pink Tumblr and they immediately charged the card and never shipped my product.. could never get in contact with customer service live chat people just gave me the run around when I could get in contact with them (only at 3am) now my original confirmation page is gone and there's no longer a live chat and I have no cup!

I made this order on December 10, 2016. On my email receipt it says that it would take up up to 10-15 days to be shipped out to me. My order number is 81199. They took my payment of $40.49. I had talked to a lady on the phone on January 16th, 2017. I used the [protected] phone number again today and it had been disconnected! I still have my email receipt and would really like my money back from this fraud website!

On 01/02/17, I placed an order for a Yeti 20 oz handle and 2 spill proof lids for a 20 oz and 30 oz. My order # is 100851 for $20.47 and my credit card was billed. As of today, 02/09/17, I've never received my order. I've sent numerous emails and voice mails to Outdoors Online and [protected]@campingandfishingoutlet.com. Today, I noticed the phone number is no longer on your website. I called the number that was previously on your website and it says to check my number. I called [protected]. I've contacted and completed the Better Business Bureau form to file a complaint. I've seen many complaints under Outdoors Online and the BBB had many complaint's with your company. I can only assume, that this must have been a scam. I plan to contact my bank today and address this problem with your company.

I ordered a 30 oz Yeti Tumbler with a handle on Dec. 18 from Outdoors Online/ Camping and Fishing Outlet. I was charged for BOTH products. On Jan. 5- I received the handle. I emailed Jan 5, 18, 30 and Feb. 5 and asked for the status of the 30 oz tumbler but no reply.When you call you cannot get through. I finally did a google search on them and realized no one has received the yeti tumblers but they are charged. I have disputed this with my credit card. Now their site is not accepting emails.

Ordered two yeti cups 12/5/16 and after hundreds of calls-chats-email attempts nothing! This company is a fraud! Do not order from them!
On dec 5, 2016, at 10:35 am, outdoors online wrote:

Outdoors online
Order #76337
Thank you for your purchase!
Hi lisa, we're getting your order ready to be shipped. We will notify you when it has been sent. Please note that due to high demand and to keep our sale prices low, orders may be shipped from our international warehouse and received in multiple parcels.
View your order
Or visit our store

I ordered on 12/18/16 and got a confirmation and the money has been taken out of my account. It was order #89584 for a lime green, a purple and a sea foam green 30 oz Yeti cup and black handle for a 30 oz Yeti. I have received nothing! I called back in January and was told it was getting ready to ship, but nothing ever has! Since then I've tried calling, chatting, emailing and Facebook messaging but have never received a response. Today I tried calling and the phone number rings twice and cuts me off each time I've tried. Also when I click on my order status in my email confirmation, it's telling me it's expired or has been deleted. I'm very upset with this company right now!

Ordered a 32 oz yeti cup and additional top with aluminum straws, holder and cleaner brush on November 25, 2016. Was immediately charged full price on my card of around $48. This was to be a Christmas present. Tried calling customer service along with emailing several times after checking order online and stated that it was being processed. To no avail. Finally after Christmas stayed online with chat option...and was assured that my cup would be shipped within 10 -15 business days. This was done on December 27 and have yet to receive my tumbler.

Ordered 12/18/16 and have not received order as of 2/8/2017. Sent several emails, called and left a voice mail, and used their on line chat, all to no avail and with no response or reply from the company. I've now turned it over to my credit card co and they are investigating. Camping and Fishing Outlet may be able to take advantage of individual customers, but good luck battling Chase/Visa! Also, found this little tidbit online and thought that the folks at Camping and Fishing Outlet should know the name of what they are doing!
"Wire Fraud: Using a cell phone or a computer—or any device that sends information across state lines—in an attempt to defraud someone constitutes the federal offense of wire fraud." The penalty is 20 years per offense.

I ordered on December 25th have sent several emails and even did a chat and was told it was going to be sent out and still nothing
I got the confrontation and everything. Now when I try to look up my order is say the page has expired.

Tried calling and the number hangs up right away.
ORDER #95286
Yeti Rambler 30 oz in 08- Hydro Dipped Pink Camo × 1 for $29.99. Free shipping

I ordered 2 yeti cups on december 19th. I've been calling, leaving tons of messages and emails and haven't received any return calls or emails. I've contacted my bank and i'm perusing fraudulent activity on my bank account since they won't refund my money or talk to me. My order number is 90675. This was a christmas present for my children and the only reason I ordered from this company is because all of the reviews prior to me ordering, were really good. Do not order from this company!

Having the same issues that everyone has posted. Ordered a Yeti cup December 27, 2016 and still haven't received it. It's hard to get in contact with anyone from the company, the funds have been taken out of my account and they refuse to give me a refund. They've been telling me for over a month that it's in the "shipping process". By far the biggest headache!

I placed an order 12/26/2016. I received my straws only after sending an email. My order # 96354 was confirmed ad you took my money . I have called 5 times and have sent 6 emails and no response .. I ordered 2 30 oz powder coated tumblers, 1 pink and 1 teal. If you are not going to send, refund me my money. I would never recommend you to any one. Can somebody please let me know what is going on with my order?

I placed an order on November 14 for 1 black and 2 seafoam green 30 oz tumblers. I did receive the black one before X-mas, however it is now 3 months later and have not received the other two. I have E-mailed them numerous times ( with no response ), I have tried the online chat (which tells me I am the 45th caller and no one gets back to me), and now when I call the phone number, after the second ring, it goes to a voice response the asks you to leave your name. phone number and E-mail address, but still no response. I cannot even get a hold of anyone to request a refund. NICE, HUH!

I placed an order for a 30 oz pink yeti tumbler on Sept 27, 2016. I contacted the company in November asking where my cup was and they informed me it hadn't even been processed or shipped yet. I let them know I found that to be unacceptable and requested a refund. They did not respond. I came home to the cup today, Feb 6, 2017. That is almost 19 weeks from the time I ordered it. Ridiculous!