Outdoors Online
reviews and complaints

I ordered two cups but still to this day have not received the hot pink 20 ounce powder coated yeti rambler cup for $29.99 the order was placed 11/27/2016 and the order number is 68716. I have tried to email the company and my emails just get returned stating that the email address is incorrect. This was supposed to be a christmas gift for my niece. I am very frustrated. All I want is the cup. If this cant be done, please issue me a refund. My order is below:
Outdoors Online
ORDER #68716
Thank you for your purchase!
Hi julie, we're getting your order ready to be shipped. We will notify you when it has been sent. Please note that due to high demand and to keep our sale prices low, orders may be shipped from our international warehouse and received in multiple parcels.
View your order
or Visit our store
Order summary

Stainless Steel Straws for Yeti Cups. (4 Bent Straws) × 1
$5.99
Glacier Hydro Dipped 30 oz Cup in 03 - Tree Camo × 1
$29.99
Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Hot Pink
$29.99
Subtotal
$65.97
Shipping
$0.00
Total
$65.97 USD
Customer information

I ordered a tiffany blue 30oz yeti on December 14th, 2016. Order # 86045 and never received. It's now June 5th, which is beyond frustrating. It was supposed to be a Christmas present. I've emailed many of times wondering where my order is or demanding a refund. No one has ever emailed me back. I want to speak with someone on the phone, but the phone is always busy. I just want my money back.

I ordered this on December 17, 2016 and it has not been received. I have contacted the company 3 times and have never been contacted. Emails pasted below

On Sunday, April 2, 2017 7:48 PM, Outdoors Online wrote:

Dear Ca_girl_in_nw,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
https://outdoorsonline.freshdesk.com/helpdesk/tickets/865

Thank you for your patience.

Sincerely,
Outdoors Online Support Team

Outdoors Online
To [protected]@yahoo.com Apr 2 at 7:48 PM
Hi Ca_girl_in_nw,

A new Outdoors Online account has been created for you.

Click the url below to activate your account and select a password!

https://outdoorsonline.freshdesk.com/register/pl2XbnETqXQTqMzQZ3Sx

If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.

Regards,
Outdoors Online

Outdoors Online
ORDER #91004
Thank you for your purchase!
Hi Lisa, we're getting your order ready to be shipped. We will notify you when it has been sent. Please note that due to high demand and to keep our sale prices low, orders may be shipped from our international warehouse and received in multiple parcels.
View your order
or Visit our store
Order summary

Lego Type Coffee Cup × 1
Dark Gray
$19.99
Subtotal
$19.99
Shipping
$3.99
Total
$23.98 USD
Customer information

Shipping address
Lisa Pitcher
14559 NW Honeyhill Loop

Seabeck, Washington 98380
United States
Billing address
Lisa Pitcher
14559 NW Honeyhill Loop

Seabeck, Washington 98380
United States
Shipping method
Standard Shipping
Payment method
Ending in 8272 — $23.98

12/29/16 order placed for 20 oz. Yeti tumbler. Paid by Visa credit card.
Invoice # 98052.
Amount $29.99
Free Shipping
Hot Pink powder coated
Order was never received, although the money was pulled from my visa card.
While trying to make an inquiry, I find that the web site is no longer valid and that numerous complaints have been filed with the BBB. I would like to get my money back or the product I ordered from Camping and Fishing Outlet. My next option will be to contact Visa to get a refund, but is not my first choice in resolving this matter.

I ordered two yeti powdered coated cup so back in December of 2016, my credit card got charged but I never received my cups. It is now may. So you can understand my frustration. Order number 91850. 57.98$ spent and absolutely nothing was sent to me. I'd appreciate either my yetis I ordered or my money back. I read articles saying some people have been refunded but I have not been.

My credit card was charged and my merchandise was never shipped. I contacted them almost weekly. At first I was told my items were back ordered, then in stock but my order was never processed to ship. Eventually my emails were no longer answered. I requested a refund and that never happened either. On only 2 ocassions did I speak to a live person and was told that my order would be processed soon as they received the products but they were experiencing more orders than expected

I placed an order on Dec. 12, 2016 and have never received merchandise. Order # 82789.

Order summary
Porpoise Top Style Polarized Sunglasses for Women with TR Frame (Model: HDTR0011) × 1
Blue Frame $29.99

Reusable Hard Plastic Drinking Straw (15 Straws) × 1
Mix Color $7.99

Yeti Rambler 30oz Metallic Powder Coated Cup - 4 Colors to Choose From. FREE SHIPPING × 1
Metallic Purple $29.99

Subtotal
$67.97
Shipping
$0.00
TX State Tax
$4.25
San Antonio Municipal Tax
$1.36
Total
$73.58 USD

I tried several times to contact customer service and they always told me my items were about to ship. Liars. They took my money. Below are the two chat transcripts I have, but that does not include the numerous phone calls I placed.

Chat Transcript with Tina Parker

Chat started on 13 Jan 2017, 12:31 AM (GMT+0)
(12:31:31) *** Tina Parker joined the chat ***
(12:31:31) Tina Parker: Order # 82879 has not bee received
(12:31:37) Tina Parker: been*
(12:32:33) Customer Service: We apologize for keeping you waiting. Our live chat operators are currently assisting other customers. Our customers are important to us, please leave us a message or contact us by email or call us at [protected]. We look forward to connecting with you.
(12:44:06) *** Paul joined the chat ***
(12:44:11) Paul: Thank you for contacting Outdoors Online and sorry to keep you waiting.
(12:44:25) Tina Parker: I got disconnected Sorry
(12:44:27) Paul: Hello Tina, I'm sorry our chat got disconnected earlier
(12:44:30) Paul: Its okay.
(12:44:49) Tina Parker: my order number is 82879.
(12:45:11) Paul: Thank you for that Tina. Please allow me a few minutes as I am currently checking the order from our Fulfillment Team.
(12:45:22) Tina Parker: ok
(12:49:21) Paul: Thanks for patiently waiting Tina
(12:50:12) Paul: I have checked on your order and can see that it is currently in line for a priority shipment. We are waiting for the carrier to have it picked up on our warehouse.
(12:51:24) Tina Parker: When I chatted about this on 12/27/16, I was told I would have it by 1/12/17.
(12:51:43) Tina Parker: It has been a month since I ordered these items.
(12:53:47) Paul: I am very sorry for the inconvenience Tina. We are doing our best to have those pending orders ship out as soon as possible. We've encountered shortage in our stocks for the cup and since we have it already on our warehouse, we are shipping those orders with high priority.
(12:54:45) Tina Parker: So now how long will I have to wait for this. It was supposed to be a Christmas gift for my son.
(12:56:45) Tina Parker: It's just funny to me that you are telling me exactly what I was told 2 weeks ago.
(12:57:01) Paul: Kindly allow us either later this week Tina or within next week for us to ship the item. I really do apologize for this inconvenience.
(12:57:50) Tina Parker: No, I want a refund. I will go somewhere else and buy the cup for my son.
(12:59:06) Paul: As much as I would like to cancel this order and process a refund Tina, unfortunately, we cannot modify it as of the moment. You will be able to receive your refund though by returning the item to us once you receive it using our Return Center and we will process the refund right away.
(01:00:05) Tina Parker: No, it isn't going to work that way. I will call tomorrow and get my order cancelled and a full refund. I will also be filing a complaint with the BBB.
(01:02:03) Paul: I really do apologize Tina but as of the moment, I am unable to process the refund or modify the order. We'll just wait for the order to be delivered and then you can return it to us.
(01:02:53) Tina Parker: That is unfortunate. I will contact the BBB and the police department tomorrow. Thank you for you time.
(01:03:24) Paul: You're welcome Tina. Thanks as well in contacting us and you have a good night.
(01:16:15) *** Paul left the chat ***
(01:45:12) *** Tina Parker left the chat ***

NAME Tina Parker
EMAIL [protected]@windstream.net

PHONE —
LOCATION Blooming Grove, United States
URL https://outdoorsonline.com/pages/contact-us

DEPARTMENT —
SERVED BY Paul
RATING None
COMMENT —

Chat Transcript with Tina

Chat started on 28 Dec 2016, 03:05 AM (GMT+0)
(03:05:51) *** Tina joined the chat ***
(03:05:51) Tina: Ordered on 12/12/16, have not received order. Website shows the order was partially refunded, but doesn't tell me what it was.
(03:32:28) Tina: No one answers you phones or can return emails? You took my money, but haven't refunded anything but $1. My order was $70. I will be contacting the BBB in the morning. You have had plenty of time to send and email or return a phone call. Looks like I just lost my kids Christmas gifts and my money. What a rip off.
(03:36:31) *** Andrew joined the chat ***
(03:37:10) Andrew : Hello, Tina. Goodevening. This is Andrew. I'd be glad to help you with what happened to your order.
(03:37:50) Andrew : Please give me a moment while I read your problem above.
(03:41:11) Andrew : I'm sorry to hear you still haven't received your order yet, and for the times you've tried to reach us but haven't had responses.
(03:41:46) Andrew : Don't worry, I will make sure that I will provide you with the latest status update of your order, and rest assured that we take full responsibility of it.
(03:42:20) Andrew : Can I please have the order number for this order so I can immediately check its status?
(03:42:44) Tina: 82879
(03:44:08) Andrew : Thank you, Tina for providing that order number. Please allow me a few minutes to check that out
(03:46:12) Andrew : Just to verify, this is for a Porpoise Top Style Polarized Sunglasses, 1x 15 pieces Reusable Hard Plastic Drinking Straw and 1x Yeti Rambler 30oz Metallic Powder Coated Cup, right?
(03:46:38) Tina: Yes.
(03:49:36) Andrew : Thanks for patiently waiting, Tina
(03:50:00) Andrew : I've already heard back from our Fulfillment Team about this order
(03:51:58) Andrew : What happened was, when we tried to prepare your order for shipment, we found out that we ran out of stock for Porpoise Top Style Polarized Sunglasses and Yeti Rambler Metallic Purple Cup because we received a lot of orders from it and we didn't expect that. So, what we did was, we acquired these 2 items from one of our international warehouses
(03:52:53) Andrew : I can assure you that it's already processing and being prepared for shipment, however, I want to let you know that International shipments' delivery days take longer than usual
(03:53:42) Andrew : For the Reusable Hard Plastic Drinking Straws though, it's already back in stock in our local warehouse, so you will receive this item sooner than the other 2 items
(03:55:13) Tina: I just want to cancel my order and be refunded my money.
(03:56:05) Andrew : I wanted to assure you Ma'am that I have already listed your order under the Priority Shipment list to make sure that it will get to you the soonest time possible
(03:57:09) Tina: I have already waited for 3 weeks.
(03:57:46) Andrew : I'm sorry that you have not been informed and updated about the status of your order, Tina
(03:59:07) Tina: No, I have not. I didn't even know that there was any kind of problem. I was expecting to receive my items before Christmas according to your shipping policy and I haven't received anything.
(04:01:26) Tina: When I checked my order online, that's when I found out there was a problem, but there was no other information online. I am not happy with that. A simple email stating the problem would have sufficed. I understand that this time of year shipping is a little slower and that quantities may be limited, but when you do not communicate with your consumers, you lose a lot of business.
(04:02:52) Tina: I will wait until January 12, 2017. That will be exactly one months since my order was placed. If I haven't received my order by then, I want a full and complete refund of my money.
(04:05:50) Andrew : I totally understand everything you have said, Tina. I will take that note, I will take it as a feedback and I will make sure that it will reach our management for improvement in our company.
(04:09:41) Tina: I hope you have a good evening and a Happy New Year.
(04:11:09) Andrew : Thank you for giving us a chance until January 12,
(04:11:39) Andrew : I really do appreciate the patience and understanding you have shown
(04:12:37) Tina: Just hope I am not disappointed in giving it. I'll be waiting for my order to arrive soon. Thank you for your help.
(04:13:59) *** Tina left the chat ***

NAME Tina
EMAIL [protected]@windstream.net

PHONE —
LOCATION Centerville, United States
URL https://outdoorsonline.com/pages/shipping-returns

DEPARTMENT —
SERVED BY Andrew
RATING None
COMMENT —

I placed an order for the Yeti Rambler and Lid on March 14. I submitted payment through Amazon Pay and the charge went through immediately. This should have alerted me, but it was the first time I was using Amazon Pay so I wasn't sure. I received an email shortly after saying the lid was out for shipment but that the Rambler was "out of stock" and they would let me know when it was available. It has now been 2 months and I have not received anything. I have tried contacting the company through email on Apr 24 and got no response. I recently submitted a ticket online and also have gotten no response, even though the website says they typically respond in 24 hours. It's been 5+ days at this point. There is no phone number listed anywhere on the site and the live online chat button does not work. I have disputed this charge with my credit card company so hopefully that will help me get my money back. I saw the exact mug at a local sporting goods store so I will buy it there instead once I get my money back. DO NOT SHOP at this site. Not sure if it's a scam or not, but something is not right.

I Made an order to outdoorsonline 11/2016 and still I received nothing. I chatted with the online service several times and they kept telling me it was gonna be shipped soon. Then they took that off the website and I sent several emails and nothing. They took my money and won't answer my emails and there's no phone number. I don't know what else to do. Please help.

On 12/9/16 I placed an order for this and never received it.

Rambler Black Powder Coated 30oz Cup. FREE SHIPPING
Gloss Black
1 $ 29.99 Scroll for more items
Cost summary
Description Price
Subtotal $ 29.99
Shipping Free
Taxes 2.40
Total USD $ 32.39

I have tried several times to contact them via email and have still not gotten it to this day.

Following is the email I sent:

Julie
Dec 27, 2:50 PM CST

I placed an order for a 32 oz. black Yeti tumbler - order # 80309 on December 9th and still have not gotten it.
Please advise me on the delay and what I should do.

Julie Griswold
[protected]
[protected]@aol.ocm

This is what they said:
Your request (148704) has been received and is being reviewed by our support staff.

This is my 2nd attempt to contact them:
I still have not heard anything or received my yeti 32 oz black tumbler that I ordered. Please get back to me on the status of my order #80309.

Thank you.

Julie Griswold

And this was there response.

Laraine Y. (Outdoors Online)
Feb 6, 4:04 AM CST

Hello

I'm really sorry about the delay in shipping your order.

I can see that the cup in your order has been previously back-ordered but I've confirmed with our fulfillment team that we now have it back in stock.

Your order has entered our shipping process and we are preparing it now for shipment in 5-8 business days. Once the order ships, an email confirmation with shipping information and tracking details will be sent.

I hope this helps.

Sincerely,
Outdoors Online

Customer Service Specialist

I ordered the camo yeti tumbler on Dec 5 for 29.99 for a Christmas gift. My credit card was charged but I never received the cup. I called them on Dec 15 inquiring about it and was told the wearhouse was out of stock but should receive it by Christmas. I did not! I called again on January 12 and was told I would receive it soon that it was being shipped with "prioritized shipping..". Today is April 22 and still no yeti tumbler. I have tried to call the number I have and apparently it is no longer a working number. Go figure!

I never received my order that I placed January 1, 2017. I emailed several times, with no reply to date.
I called the toll free number and got a recorded message that the number had been disconnected or changed... I paid in full for my merchandise and cannot get anywhere! Horrible company! Below is the physical location of the business, their website and the phone number that is disconnected. I also posted pictures of my order, an email of confirmation. As I stated above, I have received no response, nor my merchandise to date (April 22, 2017). This is pathetic!

Outdoors Online Customer Care Service
Camping & Fishing Outlet

227 North Loop 1604 East, Suite 150
San Antonio
Texas
United States - 78232
Customer Support Phone Numbers
Phone:
+[protected]
Web: outdoorsonline.com

i placed an order for a pink yeti in september 2016 and then saw ad for a tiffany blue yeti in october 2016. cancelled 1st order and requested a refund and ordered the blue yeti. in january 2017 got a purple yeti in the mail from china. they told me to send it back and i would have to pay for shipping.

i am still waiting for my refund. april 2017. they dont respond back by phone or email and BBB cant even get ahold of them.

This is turning a complete joke. I placed an order on 1/1/2017 I STILL have not received my cup! On Feb7th I was told I would get it in 5 to 8 business days. 8 days went by and NO CUP! Then again on 2/27 I was told I would again receive my cup in 5 to 8 business days. It has been 30 days later and STILL NO CUP!IT is now 4/19/2017 and still no cup and no answer on where my cup is

I ordered this tumbler on March 16, 2017 . I still haven't received it. Then on April 5, 2017 I asked for the status of it and said I would take a different color. It is order #OT4481T. They said they usually respond to comments within 24 hours. It's been 7 days and 7 hours since submitting my comment. I either want the tumbler or a refund. I received the lid but no tumbler.

After finding this site and reading the numerous complaints, I see that I, too, am a victim of a scam artists. On March 9, I saw an ad on Facebook and ordered a 20 oz. Yeti rambler powder coated purple cup and lid. In a few days, I received the lid, but still no cup. I hope these ### burn in hell for cheating innocent people out of their hard earned money.

I was also taken in by the Yeti tumbler ad by this company. After many attempts to contact them about not receiving the order - and being told that it was ready to ship in the next 5-8 days, I contacted YETI directly. I was told that this company and the previous two names that this company has used were not YETI distributors and had never been one. They took my information to include links to the site and a copy of my order. I was told that the information would be turned over to the brand protection team and I was thanked for providing the information. I then decided to contact Shopify the platform that supports their website. I informed them that these companies were marketing YETI tumblers - yet not authorized dealers of YETI. I asked if they were aware they were supporting a company selling counterfeit products and in many cases they were taking the money but not delivering on the products. They asked for links and a copy of my order invoice. I provided the requested information and they said they would be investigating but due to legal restrictions they could not provide any updates to me. I have kept a watch on the site and I am happy to say that they are not marketing YETI products any longer. The items that are still on the site as accessories for YETI now show the YETI markings covered with "made to fit YETI." I may have lost out on about $25 but I feel somewhat vindicated that they had to remove the "YETI" items which were obviously making them money!

Order a Yeti Tumbler on March 15, 2017 and am yet to receive it. They charged my card immediately. I have blowed there email up with no response! Tried calling and always a busy signal. Have done the online chat and they come back and tell me the it will be a minute and it goes straight to their email. I have lost $40! Someone needs to shut this place down...immediately!

I placed an order for a Glacier Tumbler nearly $25.00 on Feb 27, 2017 The amount was deducted immediately after the order was sent. I received an email confirming the order. After 2 weeks I email the support department, getting an automatic reply that my request had been received and someone will contact me in next 24-48 hours. No one contacted me. This has happened 2 additional times. Never have I heard one response from them. I know $25 isn't much to a lot of people, but it is to me And they have my credit card info and who knows what they are capable of.
A copy of my receipt:

Your Receipt
FEBRUARY 27, 2017, 3:40 AM
Invoice Number: OON102455N
Description Unit Price Total
1x Glacier Tiffany Blue 30oz Powder Coated Double Wall Stainless Steel Cup Tumbler ONLY $19!
Unit Price: $19.99
Total: $19.99
STANDARD SHIPPING $3.99
TOTAL $23.98
Paid with amazon_pay

I placed an order with Outdoors Online on 25 Dec 2016 for a pink handle for 30 oz Yeti Rambler Cup $9.99 and Tumbler Handle Accessory Kit 30 oz Yeti, Cup Holder $29.98. I received an email confirmation with an order number. It stated my order was received and would ship. January 20, 2017 I called and left a message on their voice mail. Same for January 23rd and 26th. I have sent probably 5 emails with no response. No one ever answers the phone. It either rings busy or you get a voice mail. Messages never returned. Emails get no response. I can find no recourse to get a refund. All I can say is DO NOT ORDER FROM THIS COMPANY! SCAM!