Outdoors Online
reviews and complaints

I ordered 3 Yeti Rambler 20oz Powder Coated Cups in Sea Foam green on Dec. 16, 2016. I still haven't received them nearly 2 months later. I ordered them as Christmas presents and they said they typically arrive within 10-15 days.

They won't return phone calls, emails, or chat on their website. i have not seen a shipping email.

ORDER #87293, Paid: $89.97

At this point I just want a refund.

I ordered a Yeti Tumbler on December 28, 2016. My account was charged the next day. It is now February 5, and I still have yet to see it. They don't respond to emails and when I am able to "chat" I am told "They have been out of stock and are now in. You should receive it within 5-8 business days". THIS COMPANY IS A SCAM! Now I am out $30 and a tumbler.

Placed an order on January 1st and as of today I have not received the cup or anything stating it has shipped. My card however, was charged immediately. I've tried calling and emailing with no success. The "live" chat really is useless, most of the time you can't reach anyone. The two times I did get someone, I was given what was basically a script telling me my cup was back ordered but would be shipping in 5-8 business days. This company is a scam and I will be disputing the charge with my bank.

I placed an order on 12/20/2016 and still have not received my order. I have contacted the company many times since then and I get told the same thing every time, "it is getting ready to be shipped, please allow an additional 5-8 business days to receive your order... " at this point it is obvious that my order is not going to be shipped and I just hope to warn people before they waste their money on this scam site.

I ordered 2 cups on 12/4/16 and still haven't received. I have had multiple chat conversations and been told "we are sorry for the inconvenience they are on the way". Spoke with Nate on 1/27 was told 5 days.. Still haven't received anything.. This am as I tried to go on the companies webpage.. It will not load? Filing a report with the BBB and will go to my bank to dispute charges..

I placed my order the day after Thanksgiving 2016 (order #66628) for a Yeti 20 oz tumbler. I have not received it. I made multiple attempts to contact via phone with no luck. Tried email and received nothing back. Three separate times I was able to make contact on chat and each time told it would be shipping within 5-8 days, 5-10 days, within the week and nothing was ever received. I would like my money refunded. The customer service rep on the second chat told me he had no option for authorizing a refund.

I placed my order on December 23, 2016, over $100.00 worth of products. I have yet to receive any of the products. I've sent many emails, left messages on the phone and even tried to talk to someone on the live chat (what a joke).
It looks like I'm not the only one having problems. I used my American Express card to pay so I'm going to contact them to dispute the charge. Maybe there is something they can do, but really all I wanted was my merchandise.

My husband purchased a Seafoam Yeti for my on December 11, 2016 and we have yet to receive it. The money has been taken out of our account. They do not respond to calls, emails or live chat. We are very upset and not sure where to go next for a complaint! What a waste of $30. Do not shop at this site! YOU WILL NOT RECEIVE YOUR PRODUCT. We have been waiting for almost two months. I even went to the extreme as to add them on Instagram and message them there. So far no comment.

You are never going to get the items you ordered or a refund from this scam company. Spread the word and keep leaving reviews. You should have 60 days from date of charge to dispute the charge for NON-RECEIPT of items. Its not hard, just do it. CC company gives them 10 days to respond to them to provide proof that item was sent after 10 days, they will do a charge back and this scam loser company will not get your money. what a bunch of losers.

Since it seems like the list is growing daily on the complaints of this fraudulent company. I thought I'd share with you what I sent to their supervisor 'Lory' - it refers to the 'manual refund process' that I will have to wait at least a month for:

Interesting. 'Spencer' told me yesterday, that the reason it had to be done manually was because your 'automated processing method' was not working correctly, so it would be done manually and it would take longer.

I truly love the plethora of excuses I've been receiving from your company. It's become quite comical. Wondering if there is any validity to the overwhelming claims that your company is a giant scam. Seems to be a growing list of customers in the same situation that I am in. Not sure if you've seen it or not. It's uncanny, the other people on this board have experienced the exact same situation as myself. I've attached the link for you and your 'complaints department' to view.

I have asked this question several times, yet have never gotten a direct answer; Has the B.B.B. or my bank reached out to your company about my complaints that I've filed? 'Spencer' also told me, it was a different department that handled complaints, he couldn't pull that information up, and for some odd reason, he could not connect me directly to the complaints department, yet he assured me that my complaints would be forwarded...you guys are an absolute joke. You spew out generic automated responses to your customers after we wait for hours to chat with someone. You tell your customers, like you told me, for weeks, that you could not cancel my order nor could you refund my money. But all of the sudden, now you can?! Only your system is down, or you give me a dissertation on the refund process. I call bull on all of it. I hope your company is held accountable someday for the fraud you are committing.

https://www.complaintsboard.com/outdoors-online-b126384

I ordered a yeti cup holder back in november and received it within a week... I thought... Wow! This company is great. I didn't hesitate to order three more holders as christmas presents on december 16th. My card was charged and the payment taken out on the 19th of december. After repeated calls, emails.. That went unanswered, I finally received (1) of the (3) holders on january 19th, it came from china. My order which is now showing a "partial fulfillment status" still has not been shipped. I no longer have the option to press the green chat button at the bottom of the left hand side on the website, and sending emails is just a waste of time. I call every day, several times per day and where I use to get that all of our techs are busy, now it just states that no one is available. What is our world coming to, that you have to cheat someone out of their hard earned money... Get a real job... This company is a total scam! Don't order from them.

I ordered 3 cups from this company on December 30th. I contact them every few days to discover the status of my order. Every time, they tell me that the order is in shipping & waiting to be picked-up.

They refuse to cancel the order & refund my money.

The only phone number they have goes straight to a recording, stating that their reps are too busy. To connect with someone on chat - takes about an hour.

They finally told me that my items were coming from their 'international' warehouse. This makes me doubt that the products order are originals.

I ordered this cup on 12/23/16 for a Christmas present, they said it will be here 5-7 days. It's now 1/30/17 we still haven't received it. We have called ( can't talk to a person) left messages, emails, and tried the chat also. Needless to say it doesn't look like we will be receiving this and will be going to our bank to reverse the funds and report fraud. Do not order anything from these scammers

I placed an order for 2 of the spill proof yet I lids on 1/16. Last weekend I still had not heard anything so I contacted them through the live chat. A Spencer told me that it would be shipping soon and wait 5-8 days. A week later the order still says processing. He said he would also stay in top of it until I received my order.
Can't contact anyone in live chat there are multiple customers waiting, the phone number says no support available ( it is a Sunday so I will give them the benefit and try again tomorrow) I have also emailed with no response
I am, normally so good with reviewing before I order and I guess I jumped the gun on this. No products in site and not able, to contact anyone. I seem, to be in the same boat as everyone else.

I placed my order on 1/16/17 for a Yeti and lid and my credit card was charged that day. I have never received shipping information or any follow up with my purchase other than order confirmation. I have left messages at the 888 number, left several emails and talked to customer service via online chat, after attempting to get a hold of them over 20 times. They assured me it was coming and they were out of stock and they would expedite the shipping as soon as it was available. It's now been 11 days since I ordered and still no product. I am filing a complaint with the BBB today and will be disputing the charge on my credit card Monday morning. This website is a scam and needs to be shut down. Shame on you!

I ordered 2 Yetis on 01/01/17 and basically have the same problem everyone on here has. I keep being put off 5-8 more days blah blah. I requested a refund and was told bc it was in shipping (which I still had to wait 5-8 days) that the order couldn't be cancelled. I would advise everyone who requested a refund but was refused one to file a dispute with their banks/credit card companies due to fraudulent activity and not receiving the goods and services. Enough of those complaints they will lose their right to accept credit cards. It will be their burden of proof to prove you got the goods.

Like everyone else I ordered a yeti cup and never received it. Customer service assures me it's coming. I asked for a refund and was told they cannot refund my money until I get the order and send it back, because it's in line for shipping. Will be disputing the charge with my bank. Do not order from this company! They will take your money!

Placed order 2 months ago and never recv'd products. Have placed complaint with the FTC and Attorney General of Texas. The DA in San Antonio has informed all of us to file a theft report w/ SAPD. I did find that the credit card machine that Outdoors Online is using to rip us off is registered to a residential address of 23508 Wilderness Paw San Antonio, TX 78261. I also found out that the husband and wife (owners) were linked to another scam website about 3 years ago. I have called/emailed/sat on hold/chatted numerous times with no results! OUTDOORS ONLINE NEEDS TO BE SHUT DOWN - I FOUND THE OWNERS ON FACEBOOK POSTING PICS OF THEIR FANCY CARS AND FANCY TRIPS THEY ARE TAKING ON OUR HONEST DOLLARS! - IT'LL CATCH UP TO THEM ONE DAY

Oudoorsonline.com, also known as
Camping & Fishing Outlet 20770 US HWY 281 N STE #108. San Antonio, TX, US 78261 is online selling products, I never received my orders, placed in Dec. 2016, all I want is to recover my $80.00 they took from me. I believe this company to be online scamming people. I am not able to reach anyone and have sent many emails and they do not reply.

So, an update to my other 2 posts. The YETI I ordered as a Christmas gift, on 12/18/17, that I have yet to receive...I finally got a response from manager "Lory" who says the order has been cancelled and a refund will be given to me, BUT it will be done through a 'manual process', so it will TAKE LONGER.

This happened only after I have all but harassed this company for a solid 5 weeks, practically begging someone to either refund my money or send me my order. I have been given every excuse under the sun, until now. I'm not confident I will see this money anytime soon. I am confident, however, that I will NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN.