Outdoors Online
reviews and complaints

Ordered 30oz. Tumbler, straws, and lid. Got straws and lid, no tumbler. Ordered in Nov. Got straws and lid 1/9/16. Wonder if anyone would be interested In Class action law suit. I know an attorney who will take case if we have enough people.. My email is [protected]@gmail.com. Let's no let them get away with it even though its a !little amount of money.

Yeti tumbler purchased 12/15/16 credit card was billed, but item not received. When I contacted them on 12/24 was assured it had "been shipped, but with holiday mail must be delayed"

When it still had not been received 1/05/17 I contacted company and never received reply, I have since left multiple emails and phone messages, never hearing back. Item still showing order processing when I put in my order number.

I purchased 3 - 30oz colored yeti products which never came. Numerous calls and only one vendor talked to Chin Li who kinda stated these items just became in stock and would be out in 5-7 days please check the email shipment advisory. Filed with my CC provider for fraud awaiting return of pmt. Since numerous complaints and BBB "F" rating as expected.

Florida

I placed two separate orders with outdoors online. Both back in December 2016. They were supposed to be Christmas presents. I received two of the three cups from one order and the handles. I have not received the other cup yet. My second order I placed I have not received a thing. I spend almost $200 total and only have half my order. I have emailed the customer service email multiple times and got a response once. They stated that my one order was partially shipped, which was true, and the other items would be shipped that week. They were not shipped that week, and I am
Still waiting for another email in response to my orders. It has been almost 3 months since I placed my order. I am very disappointed. I asked for my money back and didn't get a response. I hope legal action is taken because it looks like everyone who orders from this site gets screwed over.

So they took payment out of best friend account he purchased it for me Christmas gift and have yet to receive it. Called and no one seems to answer no emails nothing. Worst business I've received. Then called and they said they would ship a bunch a couple weeks agoband mines was included and never got it. I would never recommend this to anyone . My manager did and she regrets it

I placed my order 86799 for 2 leakproof lids and 6 pc. stainless steel straw set for 30 oz yeti on Dec. 15, 2016. My visa charged at that time. Inquired several times through email, FB and phone calls. No response. Actually, got through one time on the phone but could barely hear "Vince" who told me my order was shipped that day "from somewhere in the U.S.", that was 6 weeks ago. Complaint filed w/ BBB. BBB has contacted them several times w/ no results.

I placed an order for 4 yeti ramblers (Various colors) and four closable lids on 12/13/16. I received a confirmation email and the funds were taken immediately from my account. I emailed back asking for a shipping update and to change the shipping address on my order on 12/19. After over 25 attempts to contact the company via live chat, phone, email and contact links, I finally was contacted back on january 4th. I responded and received a response back on jan 8th, letting me know my order would ship in 5-8 business days. When I received a shipping update on 1/11, only the lids were shipping and I had a message saying my cups were out of stock. Since my order was originally for christmas, and we were far beyond that date, I emailed again asking to cancel the rest of my order and have the funds returned. Believe it or not, I got no response. After more than 20 more emails, calls, and messages, I still have not heard back. It is now march 1st. I still have zero yeti cups in my possession, and I have not received a refund.

I placed an order and December 17, 2016 and received an order confirmation at that time. That is the last time I have heard from this company. Their phone is always busy, their chat is always tied up and Their helpdesk hasn't replied. I spent over $100 in their store and I'm supposed to have free shipping but I have no idea if I'm going to get this order or if they've stolen my money. This is not the way you do business. If there is a hold up let the customer know. I am disgusted with this company and will never order from them again. I just hope I can get my money back or finally get those yetis.

I placed my order on 12/29/16. Received some odd email with my info. The receipt was a different company name!?! I noticed that they charged me for shipping when I was not supposed to be, since I fulfilled the total amount spent. I went on their page and did the 24/7 chat, because they overcharged me for shipping. So Andrew told me they would refund me my money and my confirmation number was my order number. I never received an email or my refund for shipping. I waited a few weeks thinking with the holidays thinking this would have been the reason for the delay, naturally. On January 15, 2017, I tried to call with no answers, during normal business hours. I left a message (that was never returned). Finally, I logged into the chat, again and spoke with Ray. He told me my refund was never entered and he was fixing it and I needed to wait until the end of the month for it to reflect, into my account. He said, they weren't able to email me letting me know because their emails have been down...He then told me my yeti had been delayed and was recently in backorder, in China. He said, but because I've waited so long he'd express ship this and I'd expect it within the next 5-8 business days. Well, that was a load of crap. I tried to call and chat a few times after that later in January and February with no luck. When I logged in and checked my order number it still said it was processing so I finally, gave up on 2/26/17. I googled the information about the company and saw all the same complaints, so I called my bank and informed them of everything that had happened. They told me that if a company doesn't send you an item purchased after 14 days of charging your account you are refunded without any problems. I'd suggest you do such. I wouldn't order anything from them. They are too good to be true! Spend the extra cash and order from a more credible source or go buy them from another store, in person! Outdoors Online is a fraud! They need to be #### down!

Order placed December 23, 2016 has not been received! Credit card was immediately charged! No shipping information has been received! Several emails have been sent regarding this order and have not been returned! The contact phone number is "not a working number". What does it take to get information regarding an order? I just want a refund for my undelivered merchandise and can get no where with this company!

I ordered a hot pink Yeti 30oz tumbler on October 17, 2016. I started to get worried after 5-6 weeks that it hadn't been delivered. Ehen I checked the tracking info, it showed that my cup was "stuck in China" for about 1 month. It finally arrived just before Christmas, but I had already bought another one, just in case tis one didn't show up. The day it arrived, I immediately returned the item for a refund. I am still waiting for that refund. The customer service number that I called last time is no longer in service!

I ordered one (1) tiffany blue yeti tumbler on December 25, 2016. The email "receipt" I got from the company seemed sketchy so I started looking around and started seeing others who had been scammed. I immediately tried to reach out to the company but soon realized that my $29.00 was gone. I got emails from an unmonitored address stating that my inquiry was being looked into. I tried to call but the 1-800 number listed is not in service. I've filed complaints with the BBB and the FTC but have had no luck reaching the company. Lesson learned I guess. Better to buy in person.

Order yeti tumbler December 2016 and still have never received. Have tried calling, emailing no responses. Also ordered yeti can cooler. Nothing from that either. Want my money back. How many people are they going to be able to scam with this. Wish I would have read reviews first. They seem to have several different websites. No way of getting in touch with any kind of customer service

Outdoors Online is the worst company I have ever dealt with, they stole my money! If you still want to order from them then think twice and read the reviews. Outdoors Online will take your money and never deliver your order. There are so many people who were scammed by this fraudulent business and according to everything I read there is absolutely no way to get a refund. I also tried to reach them, but it got me nowhere and I just wasted my time.
Recently I contacted my credit card company and they said that they are facing some difficulties with Outdoors Online and that they need more time to get my money back. I really hope I'll get a refund soon.
Buyer beware, Outdoors Online is a very bad company and all they need is money. They don't deliver order and don't communicate with customers. Avoid!

I placed a order on 12/22/2016 and have not received anything. I have called and the number was not in service. You email them and no one responds. They stole 89.97 from me and I want a refund. How long can a company go with so many complaints and nothing being done about it. I want a refund at this time and will never order again! I will keep emailing and I will go to another level if I don't get something done about this. VERY UNHAPPY CUSTOMER TAKING PEOPLE'S MONEY AND NOTHING BEING DONE ABOUT IT!

As of today (2/21/2017) I have only received two of the items (the black and pink handles) from a purchase I made in on 11/28/16. I have written and email that no one has responded to regarding this incident. The only information I have been given is that out of stock items will be delivered as soon as they become available.

I would like these items to be shipped to me, as I have paid for them already. I am concerned that the company has no intention of shipping these products and that this website is a scam. I hope I am wrong.

Below is the order summary for Order #70117 Placed on 11/28/16.

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Hot Pink
$23.99

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Blue
$0.00

--Stainless Steel Straws For Yeti Cups + Cleaning Brush (Straight or Bent) × 1
Bent For 20oz Cups
$4.79

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Black
$23.99

--Black Handle for 20 Oz Yeti Rambler Cup × 1
$7.99

--Pink Handle for 20 Oz Yeti Rambler Cup × 1
$7.99

Discount (2DOLLARS)
$-2.00
Subtotal
$66.75
Shipping
$0.00
Total
$66.75 USD

Thank you for hearing my complaint.

I placed this order on 11/17/2016, for the metal straws. I have not received them and I spoke to someone who said they were lost in transit, and would reorder them. I have still not received them. My emails are not being answered. I would like my order or money refunded. I believe this is a scam and this company referred to the better business bureau for investigation.

I placed order 91312. I ordered two Yeti tumblers with lids and handles on December 20. I received the handles and lids on January 11 but no Yeti tumblers. I have emailed 4 times, called multiple times, was finally able to chat with a rep on Jan 23 and told the tumblers were in shipping process then. It is February 21 and they still have not arrived. The customer service phone number is DISCONNECTED and you can no longer chat with a representative on the site! I am disputing this charge with my credit card company today.

I placed an order for Yeti products on December 28, 2016. My order # is 97725. I have sent multiple emails in regards to my order with no response. My credit card has been charged $81.95 but I still have not received my order as of February 21, 2017!
At this point I would like a refund or my order fulfilled ASAP.. I have had items shipped from international points before without this extreme delay. I look forward to a response with resolution to this issue. Thank you.

On January 1, 2017 I placed an order for a pink yeti tumbler and still have not received it almost 2 months later. No one will return my emails or my calls. Their website seems legitement so I thought it would be a good place to purchase. I confirmed with my credit card that the payment has gone through. This seems to be a scam. No one from this company is reachable and they got away with my money without fulfilling my order.