Waiting for a refund-10 mos so far
I called this Company to order a part (Out Door Dist.) They said they had it in stock. I Paid for the Part; just under $100. They told me to wait 3 days, call them back for information when I would receive it. I did what they said. Now, not in stock, I have to wait, call back again. Still no part. I said, " I want a refund, " I told them. Response was they would. Part was ordered Dec' 09; refund requested in Feb 2010, still waiting Sept 22, 2010. Alabama Atty. General and BBB was notified. Still waiting for refund. My advice to all of you, don't order anything from this Company, if you don't want to be inconvenienced or / and ripped off. P.S. Got fed up, ordered my part and received in 7 days from Order Tree- no headaches, no hassles.
Parts never shipped
I ordered a set of blades and a starter solenoid for my lawn tractor in October of 2009. My credit card was charged immediatly for the full amount. I have called them monthly and listened to thier excuses, I have kept a log of who I talked to, when I talked to them and what we talked about. All for nothing I'm afraid! It is now 13 yes THIRTEEN months later and I have gotten absolutly no satisfaction or parts from my encounter with Outdoor Distributors.
STAY AWAY FROM THESE PEOPLE FAR FAR AWAY!
no refund yet
I called this Company to order a part (Out Door Dist.) They said they had it in stock. I paid for the part; just under $100. They told me to wait 3 days, call them back for infor-
mation when I would receive it. I did what they said. Now, not in stock, I have to wait, call back again. Still no part. I said, ' I want a refund, ' I told them. Response was they would. Part was ordered Dec' 2010, refund requested in Feb 2010, still waiting Sept 21, 2010. Alabama Atty. General and BBB was notified. Still waiting for refund. My advice to all of you, don't order anything from this Company, ifyou don't want to be inconvenienced or / and ripped off.
P.S. Got fed up, ordered my part and received in 7 days from Order Tree- no headaches, no hassles.
PLEB
Is Outdoor Distributors legit?
Outdoor Distributors earns 97% level of Trustworthiness
Perfect Trust Endorsement: Outdoor Distributors achives 97% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Outdoor Distributors. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 70% of 10 negative reviews, Outdoor Distributors is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Outdoor Distributors's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the outdoordistributors.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Outdoordistributors.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The outdoordistributors.com may offer a niche product or service that is only of interest to a smaller audience.
- Outdoor Distributors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
No product, no refund.
Ordered a Briggs & Stratton engine maintenance kit in August. Received the usual "7 days delivery" email. No part was ever delivered. First call in September Wanda said it was backordered. Second call in October it was found and and ETA given. No part was ever received. Third call in November they found one but it was defective, a new one was ordered and...
Read full review of Outdoor Distributors and 2 commentsOrder cancelled on refund
No items shipped after 16 days at which time I called
and cancelled order and was told 7 to 10 days for refund.
Been 2 months now with no refund.
These are in my opinion Scammers
The complaint has been investigated and resolved to the customer’s satisfaction.
I have same thing, no product, no refund, very bad company, I wait over 3 month and nothing. I givem $201.78 by money order . Check This adress on google maps you not gone see any company only woods. Beware This is Scammmmmmm
[protected]
over one month, still no part!
I ordered a few simple replacement parts from Outdoordistributors.com on Aug 7, 2009 at which time my creditcard was hit for $54.28. After two weeks I made over 4 phone calls (one per week) to check on my order. I was told that they were still waiting on the part and NEVER got a straight answer as to when the parts would ship. I was told "next week" everytime I called. After a month I called and asked to cancel the order. I WOULD NEVER, EVER order from these hillbillies again. I don't think they ever put out an order on time. And judging by the other reviews that is exactly true!
The complaint has been investigated and resolved to the customer’s satisfaction.
nondelivery, deception, outright lies
I have used Outdoor Distributors for lawnmower parts for many years and had every reason to expect prompt service and reasonable prices when I needed two belts for my rider. Should have checked them out on this site. In the past month I have been lied to by their order rep "Cody" several times, when I could get through.The first time she bragged they had so much business they just can't handle it all, they have hired two hundred people and opened new warehouses. When I asked if the belts were in stock when I ordered, she said they were but someone else got their order filled before mine and then the belts were backordered from the manufacturer. Two weeks later the order still showed "pending" and she begged for another week. That week has long passed and now it is impossible to contact them. What a shame that a company that once delivered such fine service has deteriorated to such a state.
I plan on disputing this charge on my credit card, PayPal has been no help.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rip-off
I'm hoping that there are those who will heed the advise of someone else! Please do your homework before using Outdoor Distributors. If I had only taken the couple of minutes to check them out I would have NEVER used their service. So sad, as I read each complaint on Outdoor Distributors I can only nod my head and say "been there - done that - experienced that - heard that" and of course "DID NOT RECEIVE PARTS". Brenda
The complaint has been investigated and resolved to the customer’s satisfaction.
HOW CAN WE PUT THESE PEOPLE OUT OF BUSINESS!
Delays, part out of stock, bad customer service
I should have done some homework on these turkeys before I placed the order for some replacement parts for my Tecumseh lawnmower engine. I followed the instructions in the order confirmation e-mail, giving them "7 working days" to receive my parts. After nine business days and no parts, I tried calling their toll-free number, and got repeated busy signals or endless ringing. Same with the direct line. An e-mail got me no response. Later I decided to try the phone again, and after a few attempts someone answered and immediately put me on hold. As the minutes ticked by, I twice heard someone pick up my line and say coarsely, "Thanks for holding, you're next." Then half-way through saying "I'd like to check on my order... " I heard the hold music return. Finally, after being on hold for 20 minutes, I was able to speak to someone and have them check on my order. Came to find out it was out of stock, they were waiting to get it from their "other warehouse", and it hadn't even shipped yet. Since I had seen the very same parts available from other online retailers, I asked to cancel the order and get a refund. They said the refund would be processed on my credit card within one week... another unreasonable delay, but I'll just have to keep a close eye on it.
In an age where technology enables a superior level of communication and order-status feedback with customers, and where retailers distinguish themselves less by pricing and more by good customer service, this is one of the worst companies I have encountered in a long time. I doubt it will be long before they dry up and blow away.
The complaint has been investigated and resolved to the customer’s satisfaction.
WE NEED TO PUT OUTDOORDISTRIBUTORS OUT OF BUSINESS. I ORDERED 3 OR 4 TIMES WITHOUT PROBELMS AND THEN IN SEPTEMBER THEY STOLE $75 FROM ME. I
HAVE BEEN TRYING TO GET THE MONEY BACK SINCE. I MIGHT DRIVE OVER TO SEE THEM. HOW CAN THEY CONINUE TO OPPERATE? WONDER HOW MANY PEOPLE THEY
HAVE STOLEN FROM!
There's a lot more to them than you think also.
I have known Victor for about six years, my wife used to work for him.
We found out why he hires all of the girls he hires.
He tries to co-erce them into having sex with him, he hit on my wife about three times in the first week she worked there. She quit after two weeks.
He could care less about his customers and he charges their cards in order to cover previous unpaid debts to his suppliers.
One other thing if you want to look it up his brother Sarge is a convicted child molester, and from what I have heard Victor is just as bad, he just hasn't been caught yet.
The reason I am saying this is because I want the world to know what a scam site outdoor distributors really is.
I have noticed that they have lost their BBB acredidation.
I couldn't agree with you more. I can add my own info though... I was told after calling to try and get my parts that I ordered two month prior, shipped that the "vendor had a computer glitch and that they didn't know when the order would ship." I then asked why and their response was to tell me that I was being rude, then I was hung up on. I called back a day later (after I calmed down a little) and was told "because of your rude and threatening attitude, your order was cancelled!" Now I have to go through the whole process of trying to get my money back. I just wish I had googled them before.
Parts Never Shipped - Card Charged Day of Order
I contacted Outdoor Distributors concerning replacement parts for a Poulan Chainsaw and was told the parts were in stock. I placed the order online and paid via AMEX. I received an email stating the order was received and the order would be processed and shipped "ASAP". The message said to allow 7 working days. After 8 business days passed I emailed the...
Read full review of Outdoor Distributors and 7 commentsOverview of Outdoor Distributors complaint handling
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Outdoor Distributors contacts
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Outdoor Distributors phone numbers+1 (888) 656-7278+1 (888) 656-7278Click up if you have successfully reached Outdoor Distributors by calling +1 (888) 656-7278 phone number 0 0 users reported that they have successfully reached Outdoor Distributors by calling +1 (888) 656-7278 phone number Click up if you have UNsuccessfully reached Outdoor Distributors by calling +1 (888) 656-7278 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Distributors by calling +1 (888) 656-7278 phone number+1 (205) 669-2500+1 (205) 669-2500Click up if you have successfully reached Outdoor Distributors by calling +1 (205) 669-2500 phone number 0 0 users reported that they have successfully reached Outdoor Distributors by calling +1 (205) 669-2500 phone number Click up if you have UNsuccessfully reached Outdoor Distributors by calling +1 (205) 669-2500 phone number 0 0 users reported that they have UNsuccessfully reached Outdoor Distributors by calling +1 (205) 669-2500 phone number
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Outdoor Distributors emailsinfo@outdoordistributors.com100%Confidence score: 100%Support
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Outdoor Distributors headquarters1430 Hwy 47, Columbiana, Alabama, 35051, United States
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Outdoor Distributors social media
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