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1.2 194 Reviews

OurTime.com Complaints Summary

7 Resolved
187 Unresolved
Our verdict: If considering services from OurTime.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OurTime.com reviews & complaints 194

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6:12 pm EDT

OurTime.com who I said yes to folder

Sirs, I have tried all methods of getting a way to remove all ladies, from my "Who I Sad Yes To" folder. I find, as a member, since 2002, this situation down right insulting, and hereby, file a formal complaint to you, and request that you immediately install a simple, easy to use, method for your members in good standing, to empty this folder, either a page at a time, or, all at once. As I Said, The situation you have created here, is not only ridiculous, but down right insulting, to all members who want to have control of what is shown in ALL folders, as is their right, and OurTime dragging it's feet on this matter, in absolutely, again, insulting. please respond to me at [protected]@Hotmail.Com and inform first that you have received this formal complaint, and then a second time, when you have installed the simple manner of accomplishing this. It should not be difficult for you to install a bos, to check, and a simple delete, at the bottom of the page, as is in all other folders. There was no mention of complaint in your list, to put in the box below, and it wouldn't continue, without filling that box, so I just put a randome entry there Lynn A. Blackwood Sr AGentleStranger2 [protected]@Hotmail.Com

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5:04 pm EDT

OurTime.com unauthorized auto renewal

I signed up for 1 month of services, had I wanted more I would have chose the 3-6 or 12 month contract! To my surprise they automatically renewed my contract after 30 days using my credit card that was not suppose to be on file. 1st of all the site is a joke as are most of them I suppose, if I wanted a "hook up" I certainly wouldn't be giving it away! I've emailed them asking them to reverse the charges since they are still pending as well as advising them they would be charged any overdraft fees incurred. My bank will handle this so I'm not really worried if they reverse it or not, just an inconvenience. A valuable lesson learned!

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Cameclose5
, US
Oct 25, 2015 4:57 pm EDT
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No customer contact . No phone #, no support terrible

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9:14 am EDT

OurTime.com being charged $44+ dollars, which I did not agree to

I've just read the complaint board...I'm right up there with all the other complaints...After being charged $44+ dollars, which I did NOT agree to. Wrote to them, stated I wanted my card no. removed. Which you can not do it appears? However, I am now locked out of the site all together...Asks for info, but will not take it...I was writing to a few people and now can not even tell them why I am suddenly NOT RESPONDING...No wonder we seniors are afraid of internet sites...experienced with internet or not... After reading all the other complaints, I can't believe nothing has been done. Maybe we should all ask AARP to set up a site...At lest regulations would be in place...What a shame, a site like this could be a welcome place for many seniors...

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2:14 am EDT

OurTime.com billed $115.06 for renewing my subscription without my consent.

A dating site that was free to become a member. Could upgrade with a subscription discount for approximately $60. So I decided to try it. Now a year later without my consent, I am being billed $115.06 to my charge. Their site says contact customer service if you need too but there is no phone number. I tried to go to my account but can not get in. They say no problem, change your password. Now they want my charge card number in order to be able to get new password. Never heard of that before and I will not give my card number again. Something smells fishy! They say I can call them ( no number) but if I get rude, upset or use a treating tone, I will be canceled and no refund. Also since they already charged me, I can't get a refund till the new subscription runs out but I can then cancel before they renew it again but they don't tell you when that is. If I get the charge reversed by my bank, then I will not be entitled to any refund and my account will be canceled forever. (One can only hope). After reading all the other complaints, there is no point in trying. I will call my charge card from CHASE, they have never let me down when it's obvious I am being scammed.

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11:51 am EDT

OurTime.com member

I am very upset that this dating site has let a womanizer a d a scammer back on here. After. All. The comaints they received on him. His name is Joe king and he is using the name of funtoolmen but he is the same perso
that tried to take advantage of me and other women. They need to oremove his profile at once before he can scam a y more women and block him from this site forever. Thank you Jennpœ
.

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MSoul
, US
Sep 27, 2015 12:06 pm EDT
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I agree this guy is a liar and A deceptive person. If outime does not remove his ad than we should spread this all over all social medias. Joe. Lives in. Nedrow as far as I know. I will gladly tell all my face book friends about Mr funtoolmen. Thanks jen i

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4:10 am EDT

OurTime.com bogus flirts and messages sent to entice payment of fee

Immediately after I signed up, Ourtime.com sent several men flirts and other messages and made it appear that they were from me. I do not know how many men received these bogus messages; I only know about the ones who subsequently sent messages to me. That is because the chain of flirts and messages is visible in member-to-member communications. People who pay money after receiving fraudulent flirts and messages have been defrauded and robbed. I will be reporting this to the State's Attorney General where I live and if this happened to you, I suggest you do the same. Also, if any civil litigators are reading this, please consider investigating to confirm these allegations and then filing a class action suit.

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10:15 pm EDT

OurTime.com hhow to stop any further charges to my credit card and to get off of this sit

I have been searching for well over 3 hours how to contact our time to cancel any future charges to my credit card. I never Saw any free trial period as advertised instead I was asked for a credit card. I have used other dating sites without problems, however I cannot seem to find out how to get out of this sites. There seems to be no real phone number for customer support. Please if you can help me I would appreciate it!. This site is very difficult to use and even harder to get out of! Please help me!

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12:01 pm EDT

OurTime.com unauthorized charges on credit card

In March 2015, I realized Ourtime is a disastrous dating site. The matches were horrible. I was embarrassed that I’d ever signed up! So – I removed my profile information, cancelled my account, was careful to turn off the automatic renewal, and removed my credit card information from the Ourtime site. In August a charge for a six-month renewal ($145.90) was processed on my credit card. Connecting with Ourtime using the information their site provides is impossible. Finally I found the phone number listed on this Complaints Board. The woman on the phone said even though I followed all their steps to cancel my account, removed all my information and turned off the automatic renewal - the account was only “hidden”. She then said, even though the account was in “free account” status, the automatic renewal had not been turned off and so the charge was valid. I know I turned the automatic renewal off – but she said I didn’t. Eventually, she said, as “a courtesy” Ourtime will refund 5 months but will not refund the full amount. Supposedly the refund will be processed within 72 hours. If anyone is thinking about using Ourtime – my advice is – don’t do it!

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7:54 pm EDT

OurTime.com fraudulent charges

I signed up for fee trial and of course the free trial doesn't give you any access to people by chat. So every time you sign in they are making you offers to subscribe, after a month of this I decided to sign up for one month at a discount of $14.95. Well surprise, they charged me for 6 months for $57 dollars! I immediately filed a dispute with my credit card company as I did not authorize a $57 charge. Unfortunatly, they are so sneaky, I am sure there is some dark, slimy way they have covered their behinds so I will never see a refund.

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8:04 pm EDT

OurTime.com advertises for seniors 50 yrs old +

They are letting a lot of people under 50 years old on their dating web site. I have seen people on in their 30's and 40's. The other complaint I have is I wanted the 3 month membership for their 50% off deal. When I gave my Debit card information they put me through for the 6 month promotion and they charged my debit card as a credit card so they got me for $3.99 too That is not right ! Between the false advertising and the bait switch job that has to be not legal. I did not touch anything for a 6 month membership and all of the lengths of memberships were for a 50% discount. I went in and clicked to void out the auto renewal. A message came up and asked me why and the space would not take my reason why when I tried typing it in.

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6:45 pm EDT
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OurTime.com tried to cancel several times

I signed up for one month and have been trying to cancel for 3 mos. Each time it tell me to remove automatic renewal and when it get close to cancelling it renew itself. They keep stealing from me. I will have to cancel my card and that will put me in a very bad position.

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howlowcantheygo
, US
May 25, 2015 10:05 am EDT

I saw a similar dating scam on CB called "Ripberger Maguire". I think it best to avoid these pay for play dating deals.

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8:24 pm EDT
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OurTime.com cancellation and then charged my account for another 3 months

First you had a scammer by the name of Thomas Grapes claiming to be an art dealer. After 2 weeks asked for over $5, 000.00. I have his emails and texts should you want then, but I was unable to find him once we were communicating my cell phone. Second I went in and took off the automatic renewal. Then I decided to completely cancel my account and it cancelled it alright, but it charged my credit card for another 3 months. I checked, no emails, no flirts and to hide my profile. Why would I pay $94.+ for something I obviously will not use.
I plan on reporting this to the Better Business Bureau and make a formal complaint against Our Time.com unless my credit card is not charged and I receive confirmation. I thought Our Time was a decent website, obviously I was wrong.
How can you assist me when you don't even ask for my name, address, email or anything to communicate with me. My email address is [protected]@verizon.net. I would appreciate a response and a conclusion to this issue promptly.

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6:28 am EDT
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OurTime.com member

I have had email and phone communication with this guy in Nedrow ny 13120. His name is Joe and he has contacted me on this phone no 706-2767. He seemed to be a nice guy to me and we emailed quite a bit to each other. I then began to call him and we talked for awhile and he does not talk well but he he is a good listener. Any way he was fine for awhile and then he started talking really nasty to me and telling me what he wanted to do to me and could we meet for a good time. I told him no and that I have grown up children and they would not approve of this and neither did I . We met on match.com and I just want to warn people that he is not what he say's. please be careful of whom you are talking too. before it is to late. I really feel this guy will take advantage of any women he comes in contact with. His other number he had me call him on is 469-0496. I really think dating sites do not screen people as they should. This site sure did not. This is a warning to all women do not engage in conversation with this guy. Jenn

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michelleSOUL
, US
Apr 25, 2015 7:21 am EDT

I know this guy and you are right about him. I have seen him at Long Branch park trying to pick up women. he drives a grey Ford F250 4x4 and always has his dog with him to try and engage in conversation. Don't let him fool you he is not a Christian guy at all. avoid him and spread the word to all of your friends .He is already listed here on this complaint board for dating abuse. just google dating abuse joe king

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Pauljustgotrobbedbycashforlaptops
Marshfield, US
Apr 24, 2015 2:23 pm EDT
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Are you kidding?

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5:46 pm EDT

OurTime.com over charging without my permission

Opened a 6 month contract with "Our Time" Dating Service, on line. A live person spoke with me promising no fees after 6 months. I purposely explained I was homeless at the time and requested a short 6 month contract. The representative clearly stated it would only be a 6 month contract. He said there would be no one reminding me of date. It would NOT be extended without my permission.
I started calling before end of month to cofirm my end date. No response. Tried every day after that with no response.
Finally on line, I saw where the deadline had passed. I do not want this service any longer. I've requested for someone
to call or contact me 6 times now, so I can cancel. I just received my credit card with an $80+ charge to continue for another 6 months. This was never brought to my attention. I do not want to continue with this bad service company. I was misled and lied to. What are my options? Please help as I was misled and never warned of my closing date. Thank you very much

Recharged after contract was suppose to automatically END. Instead, another six months was added on and my charge account charged with not notice to me. I've written and tried to call with no response. I do not like the program and did not request an extension. On the contrary, I was verbally told by a man from Our Time, I would automatically be removed and the account ended upon (some date) in March. Instead I received a bill for over $80 for an additional 6 month contract. I need help getting my $80+ back and closing out my account. Please tell me what I can do to clear this up. Thank you Very Much,
Mary [protected]@gmail.com
THANK YOU THANK YOU THANK YOU

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CarmineB
Staten Island, US
Jul 21, 2015 9:48 pm EDT
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My account has been corrupted and I can not contact them by phone. They do not respond to my emails.

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12:52 pm EDT
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OurTime.com charges

I signed up for one month. When I accessed the full site via my mobile device, I got a little pop up window offering auto renew. I clicked in the 'x' in the upper left corner, to close that box and access the site. I was instead automatically renewed for 1 more month. Repeated e mails to their Customer Service have brought nothing but auto-responses. Next step is call my credit card company, and spread the word through social media.

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Ambertopaz9
Mount Laurel, US
Apr 11, 2015 4:31 pm EDT

I signed up for a free trial and gave them my credit card info. Which they said they needed for the FREE TRIAL. Well, what I didn't realize is that somehow they have me on a monthly billing cycle charging that same card $38.00 every month. I kept receiving e-mail from them in my inbox and I just ignored all but one or two. What finally got my attention was when I received an e-mail thought their site that was from a woman that was simply "horrible" at best. She went on and on about how I was some kind of egotistical S.O.B. and she degraded me and my alma mater -The University of Notre Dame. The profanity used like: "Shut the F*** Up you Notre Dame big shot, etc. was unacceptable. This site should be shut down as they should have some kind of filter in place that doesn't permit profanity and attacks on someone with a healthy does of profanity included. I was mentally and emotionally affected by this woman's e-mail and lost a lot of sleep and stressed over this for weeks. I want a full refund of all charges to my credit card and I want to know what this Company is going to do about this kind of unacceptable behavior on their site.

I wish I never got involved with Our time.com as it has been a rip-off and has actually harmed me mentally and emotionally. I should note that I am disabled due to Clinical Depression, Generalized Anxiety Disorder, Obsessive Compulsive Disorder & Panic Attacks. Given this condition, you can only imagine the anguish that this woman's e-mail caused me. These e-mail should have been ""caught" by a filtering system that doesn't allow profanity and vicious attacks on members.

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9:16 am EDT

OurTime.com death threats by a male user

I recieved death threats from a man I met through this service via text message after refusing to send or accept money through western union to be deposited in his "nanny's" bank for his daughter in a coma I would like him investigated his name is Morgan Padmore from Wa, but the nanny and bank info ate fromGA. He is suposidly 53 as of 2/24/15. He uses Claudette M Wick as the nanny account info, her home address is suposidly: 6727 Judy Lane, Riverdale GA ss# [protected] Please investigste him he has threated to come and kill me he also said he has my information to do so

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12:22 pm EST

OurTime.com Fraudulent use of expired credit card

I signed up fro a six month trial. Decided not to continue after a few months. I paid for 6 months at the time. My card expires 3 months after I signed up. I did not update it because I knew I would not be continuing with this service. I incorrectly assumed that they could not use my card because it had expired. When I called them after seeing the charge on my account they offered to cancel but not refund. They also offered to extend one months service for me to continued. I declined and asked for my money back. They said no because I had signed onto the site in January--to check what was going on with the credit card and how they could charge on an expired card. I asked for a supervisor and after being on hold for a very long time was told he was busy and would have to call me back later. I called my credit card company and they explained how this and other companies can get around the expired cards once they have you in the system. The charge were removed by the credit card company and future access blocked. So beware when you sign up for these types of services. They can get you for at least one more round if you are not careful. Sign up is easy they make it very difficult to unsigned.

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Jeff Staples
, US
Mar 06, 2016 4:47 pm EST

I just got done doing the same exact thing.

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11:27 am EST

OurTime.com fraudulent charges

PM*OurTime is the same as the OurTime site - it's their management company. I had charges (which I neglected to notice) dating back 7 months. Originally about 3 years ago I was on their site, but they gave me such a hard time about the picture submitted (it was a side view rather than close up full face) that I had written them several hateful letters, threatened to close the account, and subsequently did back in 2012. Surprise to me to find out in July 2014 that they re-activated it and had recurring charges for 7 months till I noticed. So here's the deal, with the conferencing in of my credit card bank, the company OurTime only gave me back 2 months' worth (it's their "policy") and tried to tell me that I used the account. Not true. I closed the account in 2012 after going round and round with them about my photo, so I hate them to begin with, and IF in fact I still had it open I should have had recurring charges dating back to 2012, not July of 2014. I'm telling you all this so you know how they will lie to you. I wrote complaints on the internet at that time saying this was the worst dating site ever, AND my email address had changed since back then, then so someone was using the old email. Still, the bank advised to take the 2 months and let the bank handle the rest, so I did. In the meantime, I'm going to tell everyone about my experience so that this company gets the negative attention it deserves. Do NOT trust them and if you use them make sure you get a confirmation # when you close your account - you might need it later.

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2:08 pm EST
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OurTime.com unauthorized charges

Nov. 2, 2014 I signed with Our Time for one (1) month time period. In my head, it is a one month agreement.
I know nothing else about computers. I feel they have taken advantage of me without my permission
because as of today, Dec. 10th, I received my mastercard statement with another Our Time charge on it.
I was waiting for some acknowledgement of my time running out and nothing came. In my day, someone's
word meant something. I would like that second charge to be refunded to me. When you make a
purchase with a card at any other store they destroy that number on the card. They do not take the liberty
of re-using it again when they feel like it. This is not an honest way to business. They expect I will forget
and then they can make more money from me. No one was in contact with me, did I want to renew? I won't
sign up again. Lois Bailey

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Susan Herrington
, US
Feb 24, 2016 1:16 pm EST

I cancelled my subscription in March of 2015. I just noticed in Feb. 2016 a charge for an upgraded subscription for 3 months. I went back to find that following March cancellation my bank account was charged two additional times in 2015 and once in Feb. 2016. I have submitted a request for a refund from ourtime for this unautoriized charge. By looking at this website I am not hopeful it will get resolved. How can you help?

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6:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OurTime.com stole my money

The site ourtime.com ask me to up grade so I went to the store and put way enough money on my card to pay for the site and they said declined and I checked my card and they took the money and then some! I am disabeled and was only wanting to see who wrote to me. now I have no money? my screen name is cookie5454 and now I see where lot's of people are being ripped off! is this how they get on tv?

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Vesper Hudson
Conway, US
May 14, 2015 8:45 pm EDT

I already filled this out!

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Vesper Hudson
Conway, US
May 14, 2015 8:44 pm EDT

They are a typical bait and switch company that preys on people using the Internet. They "say" they never got your request for a refund within the first three days, but that is a lie. I highly suggest reporting this company to the BBB of your state and the attorney general of your state as well, as I plan to do.

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