Mom365 / Our365 review: Do not use it 28

I have beenbtrying to get a hold of someone bfor the last 3 weeks & no one has given me the correct information that I am asking for I am very unsatisfied with customer service provided.

My wife and I had pictures done of our son May 16th. We ordered a package and we still have not received our order. We have contacted the post office, and DHL, and have called and left messages with the company. It is ridiculous to not call a customer back. We either want our product or a refund.

i dont have my email or my password and id love to get my sons photos. ive sent like four emails. i need to talk to someone about my problem and no one wants to answer. the hospital told me to contact yall and yall wont reply. i want to get my sons pictures.

https://healtheoz.com/pregnancy-without-gallbladder/

They took photos of my newborn at the hospital and lost them! Everytime I call they saythey need 1 or 2 more days! Do not bother getting your child"s photos with them!

I see a lot of complaints on here about the in home photography sessions. Just to clarify Our365 hires a contracted company to take care of the department which means you are indeed not dealing with Our365. A photographer comes out to your home on one visit and then the sales person comes out on another. You are not ordering an Our365 package so the prices are indeed very pricey. As for in hospital photography, all of their photographers are very much trained in photography and yes...sales of course because they do work off commission. As with all companies some people are not always friendly, maybe they're having a difficult day with fussy babies did you think about that? Every company has it's issues and with this one it all depends on the region and management.

I am very disappointed & frustrated with their service. This is my baby's 2nd sitting. I had a good experience on our 1st sitting and the pictures looks great. They corrected the mistakes and sent me a new order. The 2nd time was different. I was told per request that I am going to get the raw pictures and will be sent to me in 3 days. I was also told after viewing the pictures online that we can make changes to the edited pictures and be charge only for $289.99 for the CD package. It has been over a week and I havent receive the raw pictures taken and NO call back from them . Ive called the representative twice to make changes on the edited pics and she only said that she will call me back which never happened. Before they would send someone over your house to go over the pictures but now you deal with it over the phone in viewing your pictures. Now where's the quality service there? Our 1st sitting had 74 edited pictures and now I only receive 35. This is very unfair to us who paid right and yet not getting the service we deserve! After calling to complain I was only told that they can only take off $17 bucks for shipping the 5x7 sitting that I already paid $90 to be done. I am being charge $50 more than what I was told. Isnt that stealing? This package gives them an opportunity to call you in the first 3 years of yours child life to get this portraits done at your place and make you feel its convenient. I felt really fooled from this company. How can they charge you $90 of a single picture each year without shipping included? They make good money from our babies coz they know how it can weaken a parent. I hope NO PARENT will pay a high price for such disservice anymore!

I hate to tell you this, but if you spent $200 at the hospital, you did not buy the "priciest" package. That package is closer to $300. I do this because I love take the photographs and capturing those few precious moments. My photos are adorable and my customers love me! We (the hospital photographers) have nothing to do with the home portrait sessions. Yes, there have been issues with the customer service and sometimes quality control. This happens anywhere you have a large company. No one takes pride in their job anymore to make sure everything is right before it does out the door. I always give my cell number to my customers and have them contact me with any problems and I call customer service to get it straightened out. I've had frantic grandmothers call me at 10 pm because they were not able to see their grandson's pictures online in the hospital. I calmly walk them through the process and assure them that I will do whatever it takes to make them happy. THAT is my job. Making sure they get what they want. I refuse to pressure anyone into buying something that they are not totally comfortable with. I'm sure there are some pushy salespeople out there, but there are also people who genuinely love their job.

DO NOT USE THIS COMPANY! READ MY STORY AND I GUARANTEE YOU WONT! I have had nothing but problems from day one! My daughter was born on April 17. I bought the most expensive package of photos and spent almost $200. When they came in, the pictures were horrible! They were out of focused, cropped wrong, blurry, etc. I got a phone call saying that i "won" a free sitting and an 8x10 so I figured I would give the company another chance since I really wanted professional pictures of my daughter.
The photographers came to my house and were very nice and took awesome pictures! They even showed me one on their camera viewfinder that I fell in love with of her sleeping. I also spent almost $100 on more sittings for the future. I was told I would get a call in a couple weeks to schedule a time to view and chose which pictures I liked. I got a call on a Friday and the woman said she had my pictures and we scheduled to view my pictures on the following Monday. When Monday came along, I didn't get a call from the woman I spoke with but a customer service employee called me stating that she apologized but my photos were "gone". When I asked how they were "gone" she said that there was a "technical error". She didn't attempt to give me any more information but just offered me a free 8x10, which I was already promised. I wanted to get to the bottom of this because I was in love with the picture they showed me so I tried to gather more information. She said that the pictures were accidentally deleted or there was a problem with the memory card. I didn't understand how that could happen when the woman who scheduled the appointment said she had the pictures. I was very upset because I had already told family members about this particular picture. I also requested a refund of the $100 that I paid for the additional sittings which I still have not received (almost a month later) when they said it would take a week at most.
Well, after that we just rescheduled the shoot with the same photographer in an effort to recreate the picture that I liked. So, I cleared my schedule for another whole day to accommodate them, which is very hard being a single mother with no help. We reshot the baby and the photographer said she will try to locate my original pictures and she might be able to find them. I never heard back from her, shocking right? So, when I got a call to schedule a time to see the new pictures I asked if the photographer was able to locate my first sitting. The woman was very confused and said that she had all of the pictures, new and old, and they were never missing and that they were never deleted and she didn't know why i was told that. She said the only reason they called to get me to reschedule another sitting was because their policy stated that if the baby is asleep in a certain amount of pictures its considered a "bad sitting" and they send someone out to attempt another one. I was furious. If this was their policy then the customer should be aware of this before the photographer leaves so they know that they cannot guarantee they will ever actually see the pictures. So, I was lied to and told that my pix were deleted and nothing could be done about it so i was forced to waste another day trying to recreate something they had all along. I figured out that its their policy because most people wouldn't buy as many pictures if their babies are sleeping in most of the shots. So, they lie to their customers and say that their pictures were deleted so they can attempt to make more money off of them with different pictures by scheduling another sitting and hoping the baby is more awake.
The woman scheduled me for 2pm the next day to view all of the pictures, new and old. I was really excited to see all of them but was still angry about the time wasted and being lied to. I re contacted the customer service rep I spoke with before and she assured me that it would be taken care of. They called back and offered me complimentary photos from the first session and I could chose whichever ones I wanted. I was content with that. At 2pm I waited for a phone call to view the pictures. 2:30 came and went. 3pm came and went. I had to cancel my daughters doctors appointment because I was running so late and am now being charged a $50 cancellation fee. By 3:30 I was very upset and called the company back. They told me that the woman who was supposed to call was double booked and she was planning on calling around 5:30pm. I was furious! She also stated that the woman knew she was double booked since that morning. Why wouldn't she call and let me know that she changed my appointment? I wasted 2 days of sittings and now another wasted day of sitting by the phone for hours.
The way they do business is horrible! My hospital pictures are unusable! They lied to me and said my pictures from my first session were deleted just so I would book another shoot to make more money off of me. And then call me almost four hours after my scheduled time. I have wasted 3 whole days of my and my daughter's life dealing with this company not counting all the time I spent on the phone with customer service. I should have just taken pictures with my own camera and called it a day.

Our365 double-charged my credit card. Now is the time that I need money the most, but now my money is on hold because of Our365's mistake. I also ordered two t-shirts with one design, but they sent us t-shirts with the other design that we didn't want! The pictures also are not the best quality - pictures my wife took with my point 'n' shoot are much better. DO NOT get suckered into buying the pictures/cd because it is NOT WORTH THE MONEY!

I forgot to "agree" :(

I didn't have a problem with them in the hospital (Berwyn, IL).. and they also misspelled my name but I caught it before they shipped me my prints and had it taken care of. However, a few weeks ago I had the free in home session with them and they did an okay job, didn't really allow for us to make up any of our own poses.. and they seemed to be in a rush. Also, when I asked about prices the photographer knew nothing. So, yesterday they came back with the laptop and digital copies of the photos... and when I asked if they would be put online for my parents to make purchases I was told no - they would delete all pictures next Wednesday. And then I said, "Well, I know what package I want. I looked at the website" and was then told that I couldn't use any of those packages for these pictures.. and the CD alone was $400! I tried to explain I didnt want to have the pictures printed because the last set I bought was still sitting in the packaging because I just used the CD to make my relatives copies of the ones they wanted... I tried negotiating "what if i only want 8 poses instead of all 80" and she refused to help me in any way get the pictures. I will never use this company again, and will inform everyone I know to stay away! Definitely too expensive for what they offer.

I'm very sorry some of you have had bad experiences in your hospitals. I can assure you Our 365 Photographers ARE in fact trained. Our company is currently going through a major undertaking to re-train and improve all aspects of our company we do care how all of you feel and I for one do my very best to delight all Moms I encounter. Best wishes and Congratulations on the Births of your babies!

The photographers are not trained at all, your cell phone can take better pics. Use shutter fly and other canvas sites for your baby pics. For the 250 pics cost you from our365 buy a good camera And watch a video on how to take baby pics. Take it from an insider they are not trained or professional and the end product is very weak. They are pushy salespeople and not photographers.

I ordered a package from Our365 including the CD with printing rights. It looks like everything costs twice as much to order through the website. But, the price we paid while at the hospital was reasonable. I would expect to pay more if I were hiring an independent photographer with experience photographing babies.

My complaint is quality. The "high resolution" CD featured images at resolutions such as 1166 x 1632 px. My phone takes higher resolution pictures! They clearly performed no color correction nor touch-up (which I would expect with an independent photographer). The prints were received in the mail within a week. However, many of the prints were incorrect (wrong pose, size, etc.). The prints were not pre-cut. Many included a white band on the edge and a small hole in the corner. Sloppy work.

My advice: hire somebody else. Might cost a bit more, but you'll be happier in the long run.

I am so disappointed with this company.they harass you when you get home from the hospital by calling constantly wanting to set up a home session.they came took pics and then told me you can only order a package not individual pictures.they could have told me that up front. I am still waiting for my pictures to arrive. I was lucky enough to get a supervisor on the phone, Eileen who told me she saw my pictures on someone's desk and she would find out why they were sitting there and call me in the morning.that was a week ago and still I have not received a call.I just called them and the rep said Eileen was in a meeting and couldn't talk.how convenient! This rep told me the pictures were mailed and I should have them tomorrow. Somehow I doubt it and I told her to let Eileen know that because of her poor customer service I will not be using them again and I plan on telling everyone I know!

for the ones that really complained saying if there our365 went out of business their be fewer suicides you really need to ease up find GOD or rethink your post SERIOUSLY
and for you that say our365 is over priced well news flash no one said you had to purchase it says on the sheet of paper YOU SIGN @no obligation to purchase
and for most our365 paid there legal rights to do as they want with their product
so for you that want to complain think about what I have just wrote thank you and have a Blessed day

I'm not impressed with the our365 company's service. For my first daughter we used a service at a different hospital. For ~150.00 we received about 20 different pictures on a CD in black and white. For $100 you get 8 pictures?

We were sleep deprived and excited about our newest baby. We assumed we'd be getting all of the pictures that were taken (about 12). Is it really that much to send us the digital files? For $100 I expect more.

PURE SCUMBALLS! I bet if this company went out of business, there would be fewer suicides...

Ok so if they wont quit calling.. There are only so many buttons on your phone. Answer it, say not interested, hang up. It takes alot less energy than ranting and showing everyone just how impatient you are.

They took my son's photographs while in the hospital. I ordered the photos (I thought were a bit pricey) and they came in fairly quickly. However, I'm not pleased with the final result and regret purchasing from them. Sure, they gave us a Disney body suit which we have yet to use. The photographer wasn't very professional. Luckily, I ended up taking photos myself (I do photography as a hobby).

Now they call me almost every hour. I've already ordered from this company, I'm not pleased with the result, and now they won't stop calling. I'm filing a complaint and next time they call, I'm going to "politely" tell them to **** off.

Thank you Ohbaby the comment above so very true the money goes towards the hospital and you get all 8 poses anywhere else you only get 1- 3 poses for that price

$100 for a CD is actually not pure greed. You have the copyright to those photos and Our365 gives a large percentage of their sales to the hospital your baby was born in. If you go anywhere else and want to get a CD with copyright release, you will see how cheap $100 really is.

Look I appoligize about all this negative feed back about our365 I am an employee of the company and I must say some of the things I have read are appalling as an employee as I enter a room to photograph a baby I get mom's excited because I love my job I appoligize if you have had a bad experience but I can say you are at no obligation to purchase any thing our web nursery is completely free and we also give out free gifts such as samples right now are promotion is a free walt disney grow with me body suit our365 the company I work for only wqants to capture that special moment for you and your family as an employee and photographer and as far as the phone calls the photographer has nothing to do with that were not an harassing company politely answer your phone and ask to be put on the do not call list and speaking from all the photographers point of view we are there NOT FOR THE MONEY we make comission only no base or hourly pay if we didnt enjoy our job we wouldnt be there I am not trying to offend anyone I am just stating this from an employee's stand point
and for those of you that have complained about our365 come on is your job perfect? well sometimes our's ain't so much we see lots of things things that would make you appreciate what we do for a living... As for myself every parent I have enteracted with loved me and my photos

ridiculous. didny buy any pictures...apparently, lucky us! BUT THEY WILL NOT STOP CALLING! They have called by husbands phone about 8 times in the past week. BBB, here i come. :D

I have also had problems with this company, and while I'm still hoping my issues will be resolved, I already know I will not be buying from this company in the future.

As the others have said, their prices are outrageous! I mean, we all know that companies are out to make a profit, but $100 for a CD containing 8 photographs is just pure greed.

Well, this being the first grandchild in the family, and my first nephew, I decided I would pay the exorbitant price and get the CD, which would give the whole family access to the photos. I ordered on a Sunday (well, tried to order). When I clicked "submit, " the screen dimmed, and said it was processing. After a few seconds, the original screen restored, and I couldn't tell if the order had been placed. So I again clicked "submit, " with the same results.

I tried calling customer service, but they were closed on Sundays. So I tried to submit an e-mail using their online "contact us" form. Evidently, there's a character limit of about 300 or so on this form, but not only does it not say that anywhere on the screen, but there's no counter on there to show you how many characters you're at. So after attempting to mail out my e-mail three times, each time being told my e-mail was too long and shortening it, I was finally able to get the e-mail to go through on the fourth attempt.

On Monday, I called customer service. The girl I spoke with was very nice, but she commented on how "everyone has problems with the website." Hmmm...perhaps someone should look into fixing it, then! She went ahead and placed my order, because it never did go through on the website.

Two weeks later, I just got the CD, and as soon as I opened it, I saw there was a scratch on the disk. Hoping it wouldn't matter, I tried to get my computer to read it, but the CD is unreadable. Of course, it's the weekend again, so I can't call Our365 to have them send another CD. So we'll see what happens tomorrow, but I've already decided that I will definitely never use this company again.

I agree with these people. This company keeps calling and pressuring you to set up an appt for a setting. We did. The photographer was 1 hour late for the appt, then 2 hours late when we were to review the pics. Very aggravating!

I must admit the pics were very good, but VERY expensive! The pics were taken in December, it's now Feb and no pics yet. They were called and said they would remail them with a tracking number and e-mail the tracking number, that was a week ago. I called to speak to a supervisor today, and was disconnected. I called back and spoke to a supervisor, who said they were mailed out today and give me the tracking number. We'll see. When new parents get their childs pictures taken, they would like them as soon as possible to "show off", not wait for 6 weeks, when the child is growing and changing quickly.

I don't like the way this company operates. Very disorganized and the customer service stinks. I think it'
s too expensive. I don't think they should be connected to hospitals. they take advantage of proud new parents and you get the feeling that they are OK, because the hospitals info connects them with you. It's borderline highway robbery, and you are at their mercy, they don't seem to care much.

I didn't buy their photos, but the ones they took in the hospital made my already slightly jaundiced little boy look even more yellow. They were just bad photos. Then, they called me every day, multiple times a day and hung up when I answered! When I finally called them back to ask them who they were- they tried to sell me their pictures! Are you f'n kidding? Like it's not hard enough managing a screaming new baby, they have to call constantly, hang up, then try to sell me things?

Now, three months later, they are calling again. I don't care what they want- I just want them to drop off this planet.