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Otel.comAdmin charge made following a diagnosed illness

Earlier this year, we booked flights for 3 people with otel.com. Unfortunately, before flying, a cancer diagnosis has been made, and two of the travellers are unable to fly. On cancellation, the flight is charging £25 per person, and otel.com are charging £50 per person on top. How can this charge be justified and surely this is morally wrong.

Ly
May 04, 2016

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