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OTC Tool / Company failed to meet advertised claims

1 United States Review updated:

OTC tools, automotive diagnostic scanner. OTC is making false claims regarding data coverage of software. Scan tool does not cover advertised claims and OTC will not stand behind product and refuses to respond to all e-mail attempts. OTCs products are substandard imitations and company lacks enough integrity to respond to complaints. The OTC scan tool is a Genisys model. The scan tool is unable to communicate with vehicles that are listed in its coverage range. I have made several calls to tech support and each time I was told that I would have to purchase a new tool due to changes in hardware.

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  • Ma
      7th of Mar, 2009
    0 Votes

    Do you have it plugged in? Ignition on? what software does your tool have? do you have the correct smart key? do you have right vehicle selected? are their any broken pins on the 24pin connector? have you tried another cable on your scanner? do you have the latest updates?

  • Us
      26th of Nov, 2012
    0 Votes

    i also have an issue but with a otc 100 automotive multimeter. With the selector set to voltage and with the tv lamp diconnected from a dlp tv and after jumping door terminal switch i probed the lamp terminals on the tv and turned the tv on. And the meter started to smoke instaneously when there are two OEM fuses inside the mulimeterr. It also leads me to think on whether or not otc fully lives up to its claims 600 volts 10amps when I was probing a power source rated for 130 watts.

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