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Ortholux / Invisible Mattress

1 4 Taurus ParkWarrington, England, Cheshire, United Kingdom Review updated:
Contact information:
Phone: Europa Boulevard, Westbrook

I contacted after-sales in Feb 08 re faulty mattress still under warranty.

We heard nothing for several weeks, then I got text to confirm delivery on certain date. That morning, after time taken off work, they rang informing it was "out of stock"!

Re-delivery arranged. Husband due to be working locally so gave Customer Services his details stating that all calls, must be directed to him. On that morning, I received a call, saying our mattress had been "lost", therefore wouldn't be arriving. Husband later received call from the driver at our house but no-one home! My husband informed the driver that Bensons had cancelled but could be there in 20 minutes. Driver wouldn't wait.

Re-delivery arranged, but when I rang to confirm nothing on system. "Re-ordered" but had to write to find out what happening. Promised new mattress 3 weeks from end of May but we still don't have it!

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  • Al
      17th of Jul, 2008
    0 Votes

    As a follow-up, I note this has been logged under Ortholux, although the complaint is actually against Bensons, not Ortholux.

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