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The good, the bad, and the ugly - discover what customers are saying about Original Keyless

Welcome to our customer reviews and complaints page for Original Keyless. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Original Keyless.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Original Keyless's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Original Keyless, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Original Keyless. Your feedback is an important part of our community and will help others make informed decisions.

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10:28 pm EDT
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Original Keyless Didn't ship in-stock item for 73 days. Refuses to refund.

Do not feed the trolls!

I ordered an item that was listed as in-stock and original keyless did not ship it for 73 days in violation of the federal trade commission mail and telephone order rule. I had thought the order was canceled because original keyless failed to respond to three separate emails, including 2 requests to cancel the order due to the shipping delay. I refused to accept delivery of the package and as of 7/2/2013 original keyless has refused/failed to issue a refund even though they are in possession of the merchandise.

If you have any correspondence with original keyless you will notice that they go to great lengths to avoid using the first or last name of a person. This includes their response to complaints filed with the better business bureau and arizona attorney general that were forwarded to me by the respective agencies. The person that picked up the package that was sent back to original keyless signed the delivery confirmation as james kozlowski. The better business bureau lists the principal as "mr. Doug vanpatten".

The better business bureau closed my complaint as unresolved determining that original keyless "... Has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute."

If you are a victim of original keyless please take the time to file a complaint with the arizona attorney general. While you're at it head over to the ftc website and copy/paste your complaint there too. They will only be stopped if enough people complain. Also, dispute the charges with your credit card company. Of course the easiest course of action is to avoid doing business with original keyless.

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Robert
, US
Jan 24, 2014 11:43 am EST

I have had a similar experience with this business. They are not bashful about ripping people off! Best thing to do is to NOT DO BUSINESS WITH ORIGINAL KEYLESS!

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10:22 am EDT
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Original Keyless Key FOBS

Ordered two remote key FOBS for a Hyundai XG350L. The company posts that the FOBs are "new-like new-excellent condition". NO way...false advertisement! One button did not light up or function with the trunk on one of the FOBs. The other FOB the unlock button did not light or function not to mention the gouge that was taken out of the trunk release button (note pic). I was charged $116.23 for the two FOBs when returning I was only refunded $74.99. I have asked for an accounting of the difference and only received an email that included a link to their web page rules of return. I still can't figure out what I am being charged for. No problem...I'll just go back to my bank for a refund and file a complaint with the BBB. So DO NOT repeat DO NOT order anything from these people!

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12:27 pm EDT
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Original Keyless Wrong Key - Restocking Fee

Even though I confirmed the remote would work with my year/make/model vehicle before ordering, they send me a well-used remote that does not even look like the one's the 2010 vehicles come with. Close, but not identical. Needless to say it would not work. Even the car dealer technicians tried with their computer, they told me flat out it is the wrong remote for my vehicle.

I send it back and Original Keyless credits my card back less 25% restocking, WTF? That is plain wrong, they sent me the wrong remote!

I'll let the credit card company gorillas have a go at these guys next.

Don't be fooled by "Original OEM" remote, likely you will get a used one.

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3:54 pm EST
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Original Keyless You took my money where is my key fob.

I am writing this complaint to show how bad this company really is, and to give advice to others with the same problems. I should have read the reviews before ordering, is probbally what everyone who deals with this company will be saying.

Here is the problem i had, and solved!

I ordered a keyless entry for my girlfriends cavalier off their web site. Everything seemed legit. I got an email with a tracking # for my order, and my card was debited. A few weeks passed and i did not recive the keyless. I called them, and wrote several e-mails to them asking when i should recive it. After much effort i got an e-mail which directed me to a page on there web site saying how long it might take. I then waited the 27 days or whatever it said, but still not keyless had arived, or had been shipped. I tried to contact them again, but failed. They would not respond at all.

I then took maters into my own hands. I reported them to the better bussiness bureau, with full details, and shipping #'s. This sounds like a joke, but it is for real! It turns out they had already been investigated several times! In about a week after doing this, i then recieved a e-mail saying the order was shipped. I dont know what they did, but my keyless did finaly arive! Just very late.

To conclude the only way to deal with this ### company is to use the law to your advantage. The BBB obviously has some pull!

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3:27 pm EDT
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Original Keyless Product Misrepresentation

Ordered a replacement remote. Selected an item from their listing. Item was listed as new/like new/excellent condition. The item arrived - it was dirty, cracked, heavily worn. Tried to obtain an exchange - must have been a mistake... Was emailed instructions to return for refund - ok - fine. Returned as instructed with my issues and seeking refund. They refunded 15% less than the purchase. Now they won't respond via email. Am I to assume it's ok to pay a re-storcking fee on a an item that was misrepresented to begin with - then include postage both ways. Terrible business practices.

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8:15 am EST
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Original Keyless Scam and cheating

I ordered two automobile locking remotes from OriginalKeyless. After two weeks of waiting, a call and two emails I thought I had been ripped off. After reading several reports on this site where the people eventually received their remotes I decided to wait a month. After 3 1/2 weeks both remotes and programming instructions arrived. I had entered the wrong vehicle model year on my order for one of them and it did not work. Original Keyless allowed me to return the incorrect remote and after another two weeks the replacement arrived. Original Keyless is VERY slow by today's standard, but the product was worth the wait.

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grafwick
Akron, US
Jun 03, 2016 8:26 am EDT
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DON'T DO BUSINESS WITH THIS COMPANY! I ordered a remote in Oct, 2010, was assured twice it was in shipping, finally cancelled the order three weeks later. In March, 2011, they shipped the remote. When I complained, they said to just refuse it from USPS, which I did. They billed my cc and when I disputed the payment, they sent a delivery receipt to my cc company signed by their own employee stating that I had received the remote. I then had to prove that THEY received the returned remote. Ridiculous!

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pmrsed
Carrollton, US
Jun 03, 2016 8:26 am EDT

I took the key you sent me for a Chrysler 300C to Huffines Chrysler dealership in Plano, TX
and they said the key would not program. They also said the sticker on the back that they
peeled off said JEEP! The dealership said the key would not program because it had bee used
and it can only be programmed once. I returned the key for a exchange and haven't received
a new key and it has been one month since I initiated my transaction. Don't use these crooks.

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12:30 am EDT

Original Keyless dishonest crooks

As many others have posted, these guys (Original Keyless) are crooks.

Not only did I have the same problem reported by others, ordered product but then never shipped and non-responsive to emails, it gets much worse.

Finally after a month, they shipped my product, but one was the incorrect model car. I had already filed a credit card charge dispute, so I sent them a check for half the original amount and returned the wrong product.

Then AFTER they had cashed my check, they sent my letter to my credit card company and got the entire credit card payment reinstated! They ended getting paid triple their normal charge for one working remote. What dishonest thieves.

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rebbecca
Winston, US
Jul 19, 2009 8:17 pm EDT

I also ordered a remote from originalkeyless.com and never received it. Kept getting emails, occasionally, but never received the remote. The crazy thing was I ordered a remote 2 years ago and did receive it, along with the programming paper and was able to program it, without any problems and use the remote to this day.

I called my credit card, faxed them the information and within about 3 weeks, I did receive a credit for the missing remote.

So, where can I get a remote for my 95 saab 900?

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4:16 am EDT
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Original Keyless Terrible company

I ordered 2 keyless entry remotes in the beginning of May and have not received this order 1 month later. I e-mailed company and received a similar canned response that others have received showing a signature confirmation # that was not listed on my original e-mailed shipping notice that was received 5 days after placing my order online.

When I checked the provided tracking number online it shows “Electronic Shipping Info Received�? for the date the company claims it was mailed, but there is no delivery confirmation listed. The USPS site even states below the tracking number given, “This does not indicate receipt by the USPS or the actual mailing date.

In my first e-mail I requested them to ship these items or refund my order. Finally after waiting 7 more days I sent a second e-mail asking for a refund, which I have received no reply. When calling their number only a voice recorded message was given. I only wish I researched this company before ordering.

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James in Germany
APO, AE, US
Jun 09, 2011 3:47 pm EDT

I ordered two "like new" remotes (with instructions) and an uncut chip Key for my 2001 Jeep Grand Cherokee. I got two obviously WELL used remotes (both worked, but one only if you are standing DIRECTLY by the drivers door), instructions that did not work with my year model, and the wrong chip key for my Jeep.

If you want to save your self the aggravation of dealing with these folks, you can buy used remotes from a junkyard, and the key blanks (with chip) do not cost any more from the dealer than what these people charge.

A good case of false representation.

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serenitymtn
Columbus, US
Oct 17, 2012 9:27 am EDT

Serenitymrn

"This company, is by far, one of the biggest shams on the internet! DO NOT, I repeat, DO NOT waste your money on purchasing things from this company! You will not get what you thought you were purchasing...you will NEVER get a refund, and this company doesn't even exist by phone to speak with a "live" person! Basically, all you will be doing is "donating" your money to scammers!"

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JOEL F
Pulaski, US
Aug 17, 2011 10:06 pm EDT

Took etter than a month to get keyless remote, only after better bus was contacted did i finally get remote, which could not e programed y dealer. Got form letter ack as to dealers weren't equiped to program remote, known I have sent it back by register mail(return recipt recv'd.een 15 days no cntact y them as to refund as yet.

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MAok
Edmond, US
Jun 30, 2009 1:07 pm EDT

I ordered a remote keyless entry for my vehicle from these people and now I have realized that I have been ripped off. After over 3 weeks I received a used remote that is not even for my vehicle. These people never answer their phone and they only answer their e-mails if they want to. These people are rip off and they belong in prison. I hope government will catch them.

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bobonline
Hilliard, US
May 16, 2013 12:30 pm EDT
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Did not provide correct part after being given correct numbers. Do not answer the phone. Were slow to process original order. Email contact seems to be aimed at delaying resolution. Can't say anything good about this outfit. Will update if and when I ever receive the correct part.

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larry80129
Highlands Ranch, US
May 27, 2010 12:31 pm EDT

This individual, not a company as it bills itself sells the wrong items and used items when they specify that they would be new. Refunds are a major hassel and not the amount paid. This guy is a crook!

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Robert
, US
Aug 06, 2014 8:33 pm EDT

I also had the unfortunate experience of dealing with this company. However, if it's any consolation to anyone else who's shared a similar experience, the Arizona St. Attorney Generals office has finally opened an investigation into Original Keyless for fraudulent business practices, and they have since ceased operations. Thank God!

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Robert
, US
Jul 25, 2014 6:02 pm EDT

I just received a letter in the mail today that the Arizona State Attorney Generals office is FINALLY taking action against these crooks to put them out of business! THANK GOD!

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willie_Original_Keyless_is_a_theif
Houston, US
Feb 20, 2014 10:23 am EST

Original Keyless is a thief plain and simple

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brianbur
Houston, US
Feb 04, 2013 6:01 pm EST

BE SURE AND READ THE "TERMS AND CONDITIONS". "Keys must be programed by "LOCKSMITH". I am planing on filing a complaint with the BBB and the AG office. Keys CANNOT BE programed by "Dealership" I contacted discover card and they do not seem to be concerned about the companies poor reputation.

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