Original KeylessProduct Misrepresentation

Ordered a replacement remote. Selected an item from their listing. Item was listed as new/like new/excellent condition. The item arrived - it was dirty, cracked, heavily worn. Tried to obtain an exchange - must have been a mistake... Was emailed instructions to return for refund - ok - fine. Returned as instructed with my issues and seeking refund. They refunded 15% less than the purchase. Now they won't respond via email. Am I to assume it's ok to pay a re-storcking fee on a an item that was misrepresented to begin with - then include postage both ways. Terrible business practices.

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