Organic Creations
reviews and complaints

Could be a great site if not their customer service or a lack thereof.
Needed leaves and seeds for my projects, I found this website, was surprised by the variety of products, ordered what I wanted plus some sweet little things I didn't really need but wanted them much.
As a result, I made an order 40 dollars worth. Got a confirmation via email and a shipping information. Several days later I was notified that the order was dispatched. However, one month went by and there was nothing.
Tried to contact them, but couldn't reach. I don't know whether my order lost or not, that's why I want them to help me. Wel, probably, I am out of my money and items as well...

Warning to all! Avoid spending money at this business. I am currently trying to get my money back through my credit card company and the BBB. This place is re-packaging ingredients and selling to the public with their sticker labels as if they are the manufacturer. From what was delivered to me, products are picked and measured by them and packaged in unsealed baggies (sandwich bags). Oils that are listed on their website as natural and pure are packaged in unsealed bottles. Consumers will never know whether products are authentic, where they originate from, or whether organic as their website claims. I ordered several items on 4/25/2017. They charged my credit card right away but items did not arrive until 5/5/2017. Products are suspicious due to packaging and I question whether they are safe. Two facial clays I ordered (Green and Fuller's Earth) appeared to identical in color. Because I knew that Green clay origins is France and that the color should be Green in order for quality that I became suspicious. I contacted the company but they refused to refund stating that purchases cannot be returned. They do not have any warning on the products pages or at checkout about no returns. I would not have ordered from them if that alert was present at checkout.

I run a small vegan lip balm and soap company, and was looking to find a supplier of ingredients.

Unfortunately, I found Barbara.

"Please DO look for a new supplier, especially if this is how you do business"

I wish she would've stated this earlier! I had been mistaken when they took about 6 days to process my order, and even longer for my order to arrive. I was under the impression it would be sent here in 48 hours. The statement read that it ships ground to 48 states. Simple mistake. My bad. But Barbara had so much more to say to me via email than I asked for. She was rude, insulting, and, tellingly, upset at me for this mistake. I asked GloryBee the same few questions, and was treated like and human being who is trying to do business.

" You misread it, and I'm seriously upset that you are accusing my business of your inaccuracies of reading our website."

I would be upset too, but I wasn't accusing her business, I was stating that UPS or her business might be implying false information on their site. Plus, if I was 'accusing' her, do I, the customer/small business owner, need to hear that via email?!?!?

Barbara thought I did.

The only thing "organic" about my experience with this business was the intensity of HER dislike for my misunderstanding!
I highly recommend GloryBee over this company, solely for the customer service.

Barbara was very rude, and unfortunately that has consequences these days. She should stop doing customer service, if her emotions aren't going to be contained for the sake of good business practice. And if she IS going to continue customer service, then she should close down her business, and just focus on being kind to complete strangers.

"Please DO look for a new supplier"

Truer words were never more angrily typed.

Turns out I was not the only one who had a bad encounter:

FINALLY GOT MY PACKAGE (which looked like it come out of a dumpster and was about to fall out of the bottom)...

BY FAR THE WORST QUALITY OVER OXIDIZED ESSENTIAL OILS I HAVE EVERY PURCHASED!

WHAT HUGE WASTE OF MONEY AND TIME!

So the first time I ordered, I didn't get my package for three weeks. The product was okay, the Shea butter prolly was the worse but the essential oils seemed good. I made another order, this time I got UPS so I could track it better...it was not sent for 8 days! When I emailed them, I got no reply for days, so I emailed them again, then they were rude in the first email. Then I received a response to the first email saying they were close for thanksgiving holiday (for two weeks?) and blamed UPS for the delay. They never sent me a tracking number but kept saying they did, I checked all my inboxes (spam, trash) and all I received from them was an order confirmation. When I emailed them back to say I have had too much trouble receiving products from them and that I would go to another company, they sent back another rude email saying they were tired of being accused of bad products an sending things late...well! They basically told on themselves, I went online and looked up reviews and saw they obviously don't treat anyone right, nor do they have good product or get it to the customer in a timely manner. But I found if you make them mad, they will send you a reply within minutes!