O'Reilly Auto Parts
reviews and complaints

Went to buy a battery and have it put on for me completely blew all my fuses even my car wouldn't start after 4 hours and missing work was told have to send it to a repair guy oh they did provide me with a rental car so next day I get a call it's all fixed so I get there they had blown my 2 phone chargers and my radio didn't work so by then I had had enough another 4 hours of work I missed so they sent me to the Hyundai dealer to get it fixed I wasn't even offered compensation for the hours I had lost not to mention the inconvenience of what should have been an easy job

My name is Nicole Brady I'm from holiday FL I purchased a starter for my truck on November 2 2018 only to find out that there was nothing wrong with my starter so on November 16 2018 I asked my son to take the receipt and starter back and return it and they told my son that there was already a return on that receipt which is impossible because I had my receipt and starter and they called my son a liar and would not do the return

On November 6th around 6 p.m. my husband I went into the Warrenton, Oregon O'Reilly's Auto Parts store to buy floor mats. The two employees behind the counter were carrying on a conversation with one saying "f------- that" with no concern about us being within ear shot. They could see us and asked if we needed help, but did not care about their language. I am not and old fogy, but I believe there is proper behavior to be abided by in a workplace which includes appropriate language.

Went to O'Riley's and they put tester on my vehicle and told me I needed a new battery, put on battery n light came on again so went back to O'Riley's put tester again and said it wasn't my battery it was the alternator, did not even have battery on 5 minutes. So I called the day of purchase and they said since it was there mistake I could return and get my old one back. Took back today and now a completely different story and don't want to accept my return even though they admitted it was there mistake.

I went to O'Reilly's today is the goal to have my battery checked out because I thought it was bad. I had a nice gentle man I don't know his name that was trying to help me out of my situation and Jen Perd came out and stated that she needed him in the store and that if the jump pack that he was using couldn't start my car it was nothing more they can do I have to take my battery out and charge it or something like that when I obviously drove my vehicle up there I have no way of doing that everybody I know is working. I just feel like the way that she handled that and went about the whole situation was following and I'll never go to O'Reillys again and will be telling everyone about my encounter with your not so fine establishment. She was very rude and unprofessional and you should take stock in how you hire your management

Went in to O'Reillys auto parts at 2372 E South Blvd, Montgomery Alabama 36116 on or around October 10 2018 to purchase a tension pulley assembly and was sold the wrong part, But at the time didn't know it was the wrong part when the part was installed buy it being the wrong part it locked up and broke my harmonic balance pulley . When returning back to the store I spoke with a store manager by the name of Jesus who was very rude He told me to go back and get a the Bolt that came out of it so he could take pictures to start a claim which I did I also told him I would like to speak with corporate about the incident can I have the number he replied its on the door. I spoke with customer service and they had him to give me a full refund for the tension pulley assembly, Jesus stated that he would start the claim since he had everything he needed to start it never one time did he say he need any other paperwork this has been going on for about two weeks now so I called in today which is the October 22 2018 to find out what's going on with the claim and the customer service agent replied that Jesus need some more paperwork to get started on the claim now if more paperwork was needed then Jesus could have called me two weeks ago Since he stated he had everything that he needed to start the claim. I asked the customer service agent to speak to his supervisor a Jackson Campbell came on the line and identified himself as the supervisor He stated after talking to Jesus if you had the wrong bolt and washer then Gates is not going to pay for anything I also asked to speak with Jesus district manager Chas but no response yet this is poor customer service concerning this incident, I'm getting the run around about a wrong part that was sold to me from your store. Now my car is down all because of awrong part sold to me from O'Reillys will never shop there again this will be taken further.

I'm a car mechanic and today October 14h I had a customer who wanted to me fix his car "White Pontiac". We went to O'Reilly to ask for parts which were "fuel line". When we were there the customer and the supervisor "Jesse" were speaking in Spanish so I couldn't understand what they were saying. The supervisor and some other mechanic guy were convincing the customer to do the job later by their side. And the other mechanic guy was walking in the store as he owns it, he even went to the storage area in the back of the store which required to be a staff member to be authorized to enter. later on today I went to buy other parts for other customer and I was surprised to see the Pontiac car parked outside the store and they were working on it which is unethical behavior. and there is attached video. and by the way, this is not the first time for Jesse to do so. every time I go to O'Reilly all the staff member is cooperating with me except Jesse. I wonder why!

I've have been to this store before & ive never had good service. We were asking for voltage regulator for our pickup, the employee thought we said it was one size engine when we told him the correct size he acted like it was a chore & made him mad. I'm surprised the keyboard didn't break as hard as he was typing on it. I vow to NEVER do business at that particular store again.

Bought a battery and the salesman installed it. Next time I started my car it hesitated so I popped the hood and inspected the new battery. I found that the guy at O'Reilly's who installed it just placed the terminal on the post and didnt tighten it. When I called corporate and complained they said the district manager would call me. It's been over 24 hours since i called. My engine could have stalled with my children in the vehicle and I could have crashed. I'm furious

My check engine light turned on. I remembered that o'reilly has signage in front of the store and a huge display behind the counter that reads "free check engine checks" mind you it doesn't have absolutely no disclaimers. I waited for two associates that were both socializing with a family. Douglas came and asked me if he could help.. I said yes please and told him I was there to get my check engine light. He mentioned that he couldn't do it today.. He said if I wanted to go back the next day at 1pm he could help or he could give me the gadget so I could do it myself. I said the sign doesn't say that.. He said it also doesn't say he has to do it! Very arrogant and terrible attitude! By the way I was the only customer in the store and there were 2 associates behind the counter. I can just imagine how much business is lost with douglas and his wonderful attitude. This was outrageous!

9/12/18

Bought a Super Starter battery back in February 2018. Was woken up at 5:00 a.m. this morning with a rotten egg smell. My son looked in the garage and the battery was smoking and putting off this horrendous odor that filled up my whole house.

This could have been a more serious problem if I and my son would not have woke up early and detected the issue. This could have started a fire and we could of had serious sulfuric acid chemical health issues.

I have never seen a battery do this before at all. And it wasn't a cheap batter either.

Pam Fuchs

I oredered 8 quarts of transmission fluid and filter and the gasket for my 2001 bonneville and they gave me dextron 3 when my car uses dextron 6 and now i cant use my car for work in the morning cause they want me to talk to a manager in the morning and i already put the fluid in my car but it says not to use it on the bottle and noticed all late please help i am a loyal customer i have been goong in to buy alot of maintenance supplys and parts i would like for this issue to be resolved and never happen to me or anybody else thank you.

On Saturday August 18 I had bought a Mobil power outlet which was the wrong one. I returned it and everything was fine. I bought another one and took it home. My husband is trying to hook up a hole audio system in he car. So we though that a 400 watt would work. We tried it out and as soon as the volume hits a certain amount it powers off. I went into the store on August 19 to return it. The guy their stated that he could not return it because I had returned another one yesterday and now I returning another one that is opened. I explained that I had just tried it becuse it stated that it worked with the audio system but it did not. The guys did not make the refund. I went to another store which stated that they could not find any information about the transaction and when they scanned the recipe it stated that transactions was not found. So now I can not return something that did not work for me because I already returned something else.

I went in to buy a part for my friend and the girl at the checkout went and grabbed the manager then gave me the 10th degree on who I was and wanting to know more information before she sold me a part. A few days later I went to another O'Reilly location in the same woman was there and she helped me. I brought a radiator in that was under warranty and she gave me a new one but she took the new one out of the box and put the old one in the box and just gave me the radiator pretty much told me that it was my problem on how I was going to get it home cuz she needed the box to ship the old one back in she was very rude as well

I went to return parts that were still under warranty for my brother and because my brother is not the one that was returning them the manager Terri in Madisonville KY oreillys got a smart mouth with me and told me that my brother has to return the parts in a smart mouth tone and than walked off without even saying sorry so from now on I will take my business elsewhere and I will make sure I tell everyone the same thing so they can buy parts somewhere else

To all whom it may concern,
On July 17, 2018, I visited the O'rielly's Auto Parts Store # 2285.
I spoke with Ryan about my car symptoms.
Explaining to him ow when I start my vehicle it drags on the startup.
Grabbing the Auto-Tester.
Stating that I had a bad Battery.
I don't know if this is right for two reasons.
One I never cranked up my car.
Two, one-day later, the same problem occurred.
Being told that it's my Starter.
Therefore causing me to replace my starter.
Note I was out of $102.00 for a battery that I did not need.
Contacting the manager on duty (Chad and Jonathan) about this incident the next day.
I was informed that My battery was sent in as a core and there was nothing that can be done about what happened.
To this day I am still disappointed by this outcome. I am requesting some type of reimbursement for My Good Battery.
I am hearing all sort of excuses such as The wrong size battery was installed in my car, My battery and starter were probably both bad, etc...
Well, the only good thing that came out of this ordeal was that I have a lifetime warranty on My Starter.
I already stated my request in order to resolve this matter.

Your immediate attention would be appreciated,

dkj

Sunday afternoon starter out of daughter's car. They go to O'Reilly's (only store open Sunday) and I pay. Store closed by the time determined starter defective so Monday afternoon go to return and they don't have a replacement in stock have to order possible Tuesday. Per their policy of replacement or gift card I get a gift card which I will never use. I feel since they could not replace the starter this violates their policy and I should receive my money back to my credit card.