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1.3 321 Reviews

O'Reilly Auto Parts Complaints Summary

25 Resolved
295 Unresolved
Our verdict: If considering services from O'Reilly Auto Parts with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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O'Reilly Auto Parts reviews & complaints 321

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J
1:55 pm EDT

O'Reilly Auto Parts drive belt #acd 12576453

My mechanic was to replace drive belt on 4/16/19: On 4/4/19 at 11am I called to see if they had a drive belt for 2003 GMC Sonoma. Trish, Manager, said yes had Gates in stock and would have to order ac/delco. 11:45am called to place order. Said must do in person by 12pm in order to receive next day. At store by 11:55am, to find out have until 1pm to place an order for next day delivery. Tried to use a coupon and even though it had expired Trish said she would be able to still help me out with some type of discount. After phone call, Trish was not able to do so. I placed order and paid extra for next day delivery. Went to store on 4/5/19 around 7pm to pick up part. Part not there and told (after Duane) made a call that the part was order as a 2 day delivery instead of next day and said part would be received 4/6/19. Spoke with Duane on 4/6/19 at 12:30pm to see if part was there and when it might come in. He said it would be sometime on 4/6/19 but would definitely be delivered. In meantime, I rescheduled drive belt replacement with mechanic to 4/7/19. Trish, Manager, calls at 1:30pm to say part will not be coming in on 4/6/19. Said she called and was told there was a 5-7 day delivery on ac/delco parts and that she didn't know about and the computer system did not advise her of when placing order. Needless to say, I'm canceling this order and going with another vendor to obtain it. When asked if there was some type of discount she could give me on future purchases, she said she didn't have anything available for me. This experience was terrible and left a bitter taste with me. Hope you are able to provide me some positive feedback and/or future discount. As now I have to order the part from someone else and schedule another appointment. Very frustrated!

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10:48 am EDT
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O'Reilly Auto Parts windshield wipers

I bought a pair of wipers for my car a couple of days ago today got on the interstate one of them flew off...came to this store and the lady that came to me and help me...as as i told her what happened her actitud changed at the moment a couple came in i guessed she knew them because she talked to them like she did...and she past me to somebody else instead i guess i wasn't good enough for her to help me...the second one came out look at the wiper in my car went back in answer a phone call and then somebody else took over not very friendly either customer service sucks

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J
11:03 pm EST

O'Reilly Auto Parts Rejected review of services received because I told them my battery was broken upon delivery.

My Reply to O'Reilly when they censored my honest experiences ordering a $253.00 car battery online.

Ok,
I hope I did not offend anyone especially UPS.
They did have to be pretty reckless in the delivery to smash the Optima into oblivion.

Can you tell me what I should report other than the circumstances I encountered? I left out the 4 trips @ 41 miles a piece to the designated local store a replacement was supposed to be located.
I did not fabricate or exaggerate either.

Please let me know and I will try to rewrite my review.

From: O'Reilly Auto Parts [mailto:noreply-oreillyauto@bazaarvoice-cgc.com]
Sent: Thursday, February 21, 2019 9:34 PM
To: [protected]@horil.com
Subject: Looks like your review did not meet our guidelines

We couldn't publish your review to our site. —

ZJustinZ,

We've read your review and value your contribution. Unfortunately, it did not meet all of our website guidelines. Thank you for sharing your thoughts and we hope we're able to share them with everyone next time.

Submit Another Review

Thanks again,
O'Reilly Auto Parts

Arrived destroyed by UPS DELIVERY
My Optima Battery was destroyed in shipment. NO PROBLEM. Lady online chat called the local O'Reilly Store of my choice and setup a return / replacement. Well it was shipped to the wrong local store but after a day the 2 local stores (OReilly's Covington / Mandeville LA) figured out the mistake and I received my OPTIMA intact.

Please do not reply to this email. If you have questions or concerns regarding this email, please contact Online Customer Service. We hope you find this email helpful. If you no longer wish to receive notifications like this, you can unsubscribe any time.

This email was sent by: O'Reilly Auto Parts
233 S Patterson Ave, Springfield, MO, 65802, United States

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3:26 pm EST

O'Reilly Auto Parts 2000 dodge neon starter

Well first another location allowed someone to pick up starter which I paid for with my debit card without a receipt. Then the store on hastings allowed said someone to return starter and gave them instore credit. And I sit with nothing and am out 166$ and no one is doing a thing about. It was my part I paid for it with my debit card and I have reciept. There is more to this but this is the basic I can be contacted at [protected] my first name is teresa my email is [protected]@gmail.com

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5:00 pm EST

O'Reilly Auto Parts battery fitted and completely messed my fuses up

Went to buy a battery and have it put on for me completely blew all my fuses even my car wouldn't start after 4 hours and missing work was told have to send it to a repair guy oh they did provide me with a rental car so next day I get a call it's all fixed so I get there they had blown my 2 phone chargers and my radio didn't work so by then I had had enough another 4 hours of work I missed so they sent me to the Hyundai dealer to get it fixed I wasn't even offered compensation for the hours I had lost not to mention the inconvenience of what should have been an easy job

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12:00 pm EST
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O'Reilly Auto Parts customer service

My name is Nicole Brady I'm from holiday FL I purchased a starter for my truck on November 2 2018 only to find out that there was nothing wrong with my starter so on November 16 2018 I asked my son to take the receipt and starter back and return it and they told my son that there was already a return on that receipt which is impossible because I had my receipt and starter and they called my son a liar and would not do the return

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2:34 pm EST
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O'Reilly Auto Parts unethical behavior

On November 6th around 6 p.m. my husband I went into the Warrenton, Oregon O'Reilly's Auto Parts store to buy floor mats. The two employees behind the counter were carrying on a conversation with one saying "f------- that" with no concern about us being within ear shot. They could see us and asked if we needed help, but did not care about their language. I am not and old fogy, but I believe there is proper behavior to be abided by in a workplace which includes appropriate language.

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2:34 pm EDT

O'Reilly Auto Parts battery

Went to O'Riley's and they put tester on my vehicle and told me I needed a new battery, put on battery n light came on again so went back to O'Riley's put tester again and said it wasn't my battery it was the alternator, did not even have battery on 5 minutes. So I called the day of purchase and they said since it was there mistake I could return and get my old one back. Took back today and now a completely different story and don't want to accept my return even though they admitted it was there mistake.

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A
alheb
Houston, US
May 07, 2020 5:54 pm EDT

I was getting my battery tested at the O'Reilly's Auto Parts store today, 4/7/2020, at 3410 Texas Parkway, Missouri City, Texas, 77489, and my truck was stalled. I asked for permission to use the restroom and was refused by the employee who was not the one outside testing my battery. He claimed it was because of the Coronavirus which is confusing because I still needed to reiieve myself. I am a 71 years old, with diabetes, high blood pressure and sleep apnea. Regardless of the Coronavirus, my need to use that restroom is not only a human necessity but also a medical necessity. This employee seemed to enjoy refusing me when I argued that I needed to pee regardless of the virus. Their employee and ridiculous policy caused me to urinate on myself and I totally, totally resent this treatment. They should close your doors if this is the way they treat their customers.

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12:47 pm EDT

O'Reilly Auto Parts jen peed

I went to O'Reilly's today is the goal to have my battery checked out because I thought it was bad. I had a nice gentle man I don't know his name that was trying to help me out of my situation and Jen Perd came out and stated that she needed him in the store and that if the jump pack that he was using couldn't start my car it was nothing more they can do I have to take my battery out and charge it or something like that when I obviously drove my vehicle up there I have no way of doing that everybody I know is working. I just feel like the way that she handled that and went about the whole situation was following and I'll never go to O'Reillys again and will be telling everyone about my encounter with your not so fine establishment. She was very rude and unprofessional and you should take stock in how you hire your management

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5:57 pm EDT
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O'Reilly Auto Parts tension pulley assembly

Went in to O'Reillys auto parts at 2372 E South Blvd, Montgomery Alabama 36116 on or around October 10 2018 to purchase a tension pulley assembly and was sold the wrong part, But at the time didn't know it was the wrong part when the part was installed buy it being the wrong part it locked up and broke my harmonic balance pulley . When returning back to the store I spoke with a store manager by the name of Jesus who was very rude He told me to go back and get a the Bolt that came out of it so he could take pictures to start a claim which I did I also told him I would like to speak with corporate about the incident can I have the number he replied its on the door. I spoke with customer service and they had him to give me a full refund for the tension pulley assembly, Jesus stated that he would start the claim since he had everything he needed to start it never one time did he say he need any other paperwork this has been going on for about two weeks now so I called in today which is the October 22 2018 to find out what's going on with the claim and the customer service agent replied that Jesus need some more paperwork to get started on the claim now if more paperwork was needed then Jesus could have called me two weeks ago Since he stated he had everything that he needed to start the claim. I asked the customer service agent to speak to his supervisor a Jackson Campbell came on the line and identified himself as the supervisor He stated after talking to Jesus if you had the wrong bolt and washer then Gates is not going to pay for anything I also asked to speak with Jesus district manager Chas but no response yet this is poor customer service concerning this incident, I'm getting the run around about a wrong part that was sold to me from your store. Now my car is down all because of awrong part sold to me from O'Reillys will never shop there again this will be taken further.

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10:37 pm EDT

O'Reilly Auto Parts unethical behaviour

I'm a car mechanic and today October 14h I had a customer who wanted to me fix his car "White Pontiac". We went to O'Reilly to ask for parts which were "fuel line". When we were there the customer and the supervisor "Jesse" were speaking in Spanish so I couldn't understand what they were saying. The supervisor and some other mechanic guy were convincing the customer to do the job later by their side. And the other mechanic guy was walking in the store as he owns it, he even went to the storage area in the back of the store which required to be a staff member to be authorized to enter. later on today I went to buy other parts for other customer and I was surprised to see the Pontiac car parked outside the store and they were working on it which is unethical behavior. and there is attached video. and by the way, this is not the first time for Jesse to do so. every time I go to O'Reilly all the staff member is cooperating with me except Jesse. I wonder why!

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10:02 am EDT
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O'Reilly Auto Parts the employee was rude

I've have been to this store before & ive never had good service. We were asking for voltage regulator for our pickup, the employee thought we said it was one size engine when we told him the correct size he acted like it was a chore & made him mad. I'm surprised the keyboard didn't break as hard as he was typing on it. I vow to NEVER do business at that particular store again.

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8:05 pm EDT
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O'Reilly Auto Parts service

Bought a battery and the salesman installed it. Next time I started my car it hesitated so I popped the hood and inspected the new battery. I found that the guy at O'Reilly's who installed it just placed the terminal on the post and didnt tighten it. When I called corporate and complained they said the district manager would call me. It's been over 24 hours since i called. My engine could have stalled with my children in the vehicle and I could have crashed. I'm furious

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1:50 pm EDT

O'Reilly Auto Parts false advertising

My check engine light turned on. I remembered that o'reilly has signage in front of the store and a huge display behind the counter that reads "free check engine checks" mind you it doesn't have absolutely no disclaimers. I waited for two associates that were both socializing with a family. Douglas came and asked me if he could help.. I said yes please and told him I was there to get my check engine light. He mentioned that he couldn't do it today.. He said if I wanted to go back the next day at 1pm he could help or he could give me the gadget so I could do it myself. I said the sign doesn't say that.. He said it also doesn't say he has to do it! Very arrogant and terrible attitude! By the way I was the only customer in the store and there were 2 associates behind the counter. I can just imagine how much business is lost with douglas and his wonderful attitude. This was outrageous!

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10:42 am EDT

O'Reilly Auto Parts super starter battery

9/12/18

Bought a Super Starter battery back in February 2018. Was woken up at 5:00 a.m. this morning with a rotten egg smell. My son looked in the garage and the battery was smoking and putting off this horrendous odor that filled up my whole house.

This could have been a more serious problem if I and my son would not have woke up early and detected the issue. This could have started a fire and we could of had serious sulfuric acid chemical health issues.

I have never seen a battery do this before at all. And it wasn't a cheap batter either.

Pam Fuchs

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7:55 pm EDT

O'Reilly Auto Parts transmission fluid

I oredered 8 quarts of transmission fluid and filter and the gasket for my 2001 bonneville and they gave me dextron 3 when my car uses dextron 6 and now i cant use my car for work in the morning cause they want me to talk to a manager in the morning and i already put the fluid in my car but it says not to use it on the bottle and noticed all late please help i am a loyal customer i have been goong in to buy alot of maintenance supplys and parts i would like for this issue to be resolved and never happen to me or anybody else thank you.

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1:43 pm EDT

O'Reilly Auto Parts services not wanting to return

On Saturday August 18 I had bought a Mobil power outlet which was the wrong one. I returned it and everything was fine. I bought another one and took it home. My husband is trying to hook up a hole audio system in he car. So we though that a 400 watt would work. We tried it out and as soon as the volume hits a certain amount it powers off. I went into the store on August 19 to return it. The guy their stated that he could not return it because I had returned another one yesterday and now I returning another one that is opened. I explained that I had just tried it becuse it stated that it worked with the audio system but it did not. The guys did not make the refund. I went to another store which stated that they could not find any information about the transaction and when they scanned the recipe it stated that transactions was not found. So now I can not return something that did not work for me because I already returned something else.

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9:38 pm EDT

O'Reilly Auto Parts employee

I went in to buy a part for my friend and the girl at the checkout went and grabbed the manager then gave me the 10th degree on who I was and wanting to know more information before she sold me a part. A few days later I went to another O'Reilly location in the same woman was there and she helped me. I brought a radiator in that was under warranty and she gave me a new one but she took the new one out of the box and put the old one in the box and just gave me the radiator pretty much told me that it was my problem on how I was going to get it home cuz she needed the box to ship the old one back in she was very rude as well

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3:29 pm EDT

O'Reilly Auto Parts smart mouth general manager

I went to return parts that were still under warranty for my brother and because my brother is not the one that was returning them the manager Terri in Madisonville KY oreillys got a smart mouth with me and told me that my brother has to return the parts in a smart mouth tone and than walked off without even saying sorry so from now on I will take my business elsewhere and I will make sure I tell everyone the same thing so they can buy parts somewhere else

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Whiteside
, US
Aug 20, 2018 4:25 pm EDT

Client was sent to buy brakes and sales assistant did not ask for warranty name or number . It was a woman and was looked over cause of race or he doesn't know his job second time first complaint . I shop with this company only & have had several issues. I have a commercial account. This is bad for my business. Ba

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Pgowp
, US
Aug 09, 2018 3:54 pm EDT

If you would do things the proper way, no one would have to advise you, in any tone of voice. I'm pretty sure you're exaggerating to try to gain sympathy and make up for the fact that neither you or your brother could be bothered to figure out what you were supposed to do, and expected the store to bend the rules for you.

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8:41 pm EDT
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O'Reilly Auto Parts misleading diagnostic test

To all whom it may concern,
On July 17, 2018, I visited the O'rielly's Auto Parts Store # 2285.
I spoke with Ryan about my car symptoms.
Explaining to him ow when I start my vehicle it drags on the startup.
Grabbing the Auto-Tester.
Stating that I had a bad Battery.
I don't know if this is right for two reasons.
One I never cranked up my car.
Two, one-day later, the same problem occurred.
Being told that it's my Starter.
Therefore causing me to replace my starter.
Note I was out of $102.00 for a battery that I did not need.
Contacting the manager on duty (Chad and Jonathan) about this incident the next day.
I was informed that My battery was sent in as a core and there was nothing that can be done about what happened.
To this day I am still disappointed by this outcome. I am requesting some type of reimbursement for My Good Battery.
I am hearing all sort of excuses such as The wrong size battery was installed in my car, My battery and starter were probably both bad, etc...
Well, the only good thing that came out of this ordeal was that I have a lifetime warranty on My Starter.
I already stated my request in order to resolve this matter.

Your immediate attention would be appreciated,

dkj

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Abigail Svardington
Abigail Svardington
, US
Aug 18, 2018 4:10 pm EDT

I was lucky enough to find my store of spare parts for cars. I purchase spare parts at https://www.euspares.co.uk/ and I can advise this store. It is very good for the purchase of original auto parts.

M
M
Maks Salivan
, US
Aug 18, 2018 4:04 pm EDT

Thank you for your article. This is a very useful experience that was worth sharing.

O'Reilly Auto Parts In-depth Review

Product Selection: O'Reilly Auto Parts offers a wide range of auto parts and accessories to meet the needs of every customer. Whether you're looking for OEM or aftermarket options, they have you covered. They also provide a variety of brands and quality levels, ensuring that you can find the perfect fit for your vehicle.

Pricing: O'Reilly Auto Parts offers competitive pricing compared to other auto parts retailers. They frequently run promotions and discounts, allowing customers to save even more on their purchases. Additionally, they have a price matching policy in place, ensuring that you get the best deal possible.

Customer Service: The customer support team at O'Reilly Auto Parts is known for their responsiveness and helpfulness. They are easily accessible through phone, email, and live chat, making it convenient to get in touch with them. Whether you need assistance with product selection or have technical inquiries, their team is ready to assist you.

Website Experience: Navigating the O'Reilly Auto Parts website is a breeze thanks to its user-friendly interface. The search functionality and filters make it easy to find the exact products you're looking for. Detailed product descriptions, specifications, and images are provided, ensuring that you have all the information you need to make an informed purchase.

Shipping and Delivery: O'Reilly Auto Parts prides itself on the speed and reliability of its order processing and shipping. They offer options for expedited shipping and provide tracking information so you can stay updated on the status of your order. The packaging quality ensures that your products are well-protected during transit.

Returns and Refunds: Returning products to O'Reilly Auto Parts is a hassle-free process. They make it easy and efficient, and their refund policy outlines the timeframe for processing returns. In the rare event of receiving damaged or defective items, their team handles the situation promptly and professionally.

Store Locations: For those who prefer in-person shopping, O'Reilly Auto Parts has physical store locations available. They provide store hours and contact information, making it convenient to plan your visit. Additionally, their stores offer services such as battery testing and wiper blade installation.

Rewards Program: Joining the O'Reilly Auto Parts rewards program comes with numerous benefits and perks. Customers can accumulate and redeem rewards points, allowing them to save even more on future purchases. Exclusive offers and discounts are also available for program members.

Customer Reviews and Ratings: O'Reilly Auto Parts has garnered overall customer satisfaction based on reviews and ratings. Customers have provided feedback on specific products and services, giving you insights into their experiences. It's worth noting any trends in customer feedback over time.

Community Involvement: O'Reilly Auto Parts demonstrates its commitment to local communities through various charitable initiatives. They also sponsor automotive events and organizations, further showcasing their involvement in the industry. Their dedication to environmental sustainability and social responsibility is commendable.

Industry Reputation: O'Reilly Auto Parts has established a strong standing within the auto parts industry. The company has received recognition and awards for its exceptional service. When compared to competitors, O'Reilly Auto Parts stands out in terms of reputation and market share.

Online Resources: O'Reilly Auto Parts provides a wealth of online resources to assist customers. From installation guides to troubleshooting tips, they offer helpful content to make your automotive maintenance and repairs easier. They also have online forums and communities where customers can share their experiences and knowledge.

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