O'Reilly Auto Parts
reviews and complaints

After working for several years in managment at one of our local parts stores and O'Reilly store opened in our town and I was offered a managment position there with better hours and pay so of course I took it, what I didn't realize was how badly I would be treated. I was employed there for about three and a half months when I was fired. They refused to give me a reason for letting me go, I showed up to work everyday and was never late I did my job and I did it well but for some reason I was terminated. At my 45 day review I was told that I did not fit the image a woman was supposed to fit and that I needed to buy a hair straightener because my curly hair looked too frizzy and that I needed to be more womanly (wear makeup) because when these men came in the door they expected to see a certian kind of woman. A few weeks later while making the schedule I put myself and another female employee down to close together, later that day my store manager told me that had to be changed because two women couldn't close together, he stated it was a company policy because men would leave if they saw only women in the store. When I called HR about it I was directed to our area investigator who was a man and told me that I needed to talk to my DM so I called him and he told me that was not a policy and he would talk to our store manager. the next day i got pulled into the office by the store manager and yelled at for going above his head to ask about this so called policy, he told me he couldn't trust me because of it and that the DM had told him two women couldn't work together. I was later shown an email by another employee between the DM and store manager discussing women opening and closing together, as it turned out there was no corporate policy stating it wasn't allowed but the two of them didn't want it because "women aren't as good with parts as men and can't not do this job as well" I tried to contact my RM several times about this and was never gotten back to. The next week we had a bad snow storm and everyone that works in the store I worked at was either late or snowed in and called off, but only two people got written up for it, myself and the other female employee. There were many off the cuff remarks about how paperwork and filing is "a woman's work" or about how this is a man's world made in the little over three months I worked there, many of them by the store manager. I was told when I hired in that they would move me into the ISS (commercial manager) position when it became available, but when that position got closer to becoming a position they were going to have in our store I was told by my store manager that it would be better suited to a man because the guys in the garages wanted to talk to men about their parts but if I wanted to be a driver that would be fine because they liked to have a pretty woman to look at and flirt with but they were not going to deal with me beyond that. I worked in commercial in the store I was at before O'Reilly and I had worked hard to earn the respect of the mechanics in the garages. When I was interviewed for the position I was told by the DM that the local garages had raved about me and that was his main reason for wanting to hire me and wanting me in the position on ISS but when push came to shove I was not a man and was passed over. About two weeks after my 90 day review which was a good one I was pulled aside 15 minutes before the end of my ### and told I was being let go, when I asked for a reason I was told that the store manager and DM had decided I wasn't right for the company but he refused to give me a reason as to why they were firing me. When I asked for a number to contact the DM the store manager told me he would be unreachable and I shouldn't bother trying to call him. I have every intention of not letting this slide, I will follow the legal path with this one because I feel I was let go simply because I am a woman and I have a mind and opinions, I refused to sit down, shut up, and look pretty which is all the store manager (Chris Philo) and the district manager (Mike Lange) believe that a woman is good for as their actions and comments clearly show.

I have been working on giving my car a tune up and I went to the oreillys on 25526 Pacific Hwy S, Kent, WA [protected].

Anyway, it was late and they were getting ready to close, I was looking for spark plugs for my car, and the guy sold me a box of spark plugs, and when I opened them they looked used, they actually had oil on the screw part.

I asked him about it and he said some cockamaymee story about that is the way they come, well, I know better, but never the less, I needed spark plugs.

I put them in, and it seemed like they didnt want to screw in all the way.

So, go forward about a month and I was driving and one of the plugs actually came unscrewed and my car started driving like a mack truck.

Later I got new spark plugs and looked these up on the internet and they were not made for my car.

I want a my money back, I cannot find my receipt, however, I am sure that your computer can track the purchase made, only having to look it up with the serial number or code on the box.

Really, I am not going to let this go, it could have destroyed my engine.
The guy was just too lazy to get me the right spark plugs, that he sold me some that someone had returned, REALLY?

Please contact me or contact the office and tell them that I am going to bring in the spark plugs.

Asked for Ford power steering fluid. Counter person spoke to me about how Ford has a system that controls then brakes and steering. I didnt know that only means a booster unit / not where the fluid is. They were trying to decide which fluid to give me. I mentioned that a Ford garage told me I can use 'synthetic'. The Oreilly guy went to a shelf, picked up a bottle and said "This syas synthetic---this will do it for ya". That day I put the fluid in and 2 days later it started to make horrible sounds. The Ford garage found out the fluid sold to me was BRAKE FLUID and it destroyed my steering system for $2, 800 repair cost, which I dont have. I had polio and need my truck for my job and to carry my wheelchairs, without it, I will lose my house. It took two weeks of calling back and forth trying to get someone to help. At one point a manager said "We will get you back on the road". Then yesterday Pat Santon, manager of district 264 Oreillys, said, and I quote: "Its a BUYER BEWARE THING". He said I should have checked to see what I was putting in and I should have checked the fluid against the owners manual. They are telling me their counter people are not experts and cant be counted on to give us the correct products! Im am going to have great financial losses and they wont do the right thing. Marvin Von Renchler, Tigard OR

I live in Pullman Washington and work on both my own vehicles and those of friends. Living in a rural area there are few options for parts other than mail order/internet O'Reilly and a few other stores. Aside from ordering something online O'Reilly has generally been the least expensive for small stuff like brake pads or filters that I need in a hurry. However, the last couple of times I have been into their store for something all of their parts except for the most expensive version have been "out of stock". After this happened a couple of times I got suspicious and checked their website and found out that the part I just bought a $21 fuel filter had a $15 and $10 versions that was also in stock that they claimed they did not have. I am curious if anyone has had a similar thing happen to them

and if any one who works for them knows if management is pushing this to up sales? Granted I generally like the people that work there but getting lied to repeatedly and ripped off has convinced me never to shop there again.

On 4/19 at 9:20pm Visited the Cathedral City store on Ramon Rd. I went in to purchase a oil pan drain plug for my 99 Suburban. The counter person looked like he was sleeping on the counter with no customers in the store.

I kindly asked for the part he said they are out of stock, I asked if he had a universal one and we walked to the isle and found a similar one with the package stapled together with out a washer. he wanted to charge me for a washer kit plus the plug, $5.99 for the plug plus washer kit. I said it is not my fault to pay for both parts since the part should come with a washer, his response was it is company policy that I have to follow. I was pissed and began to walk to the door to go elsewhere, he did not even apologize in any way and I left to go to Auto-zone less then an quarter mile away.

Auto-zone had over 10 customers and four counter persons helping customers, unfortunately they did not have the part also and had to wait for this morning and picked one up at the Chevy dealership for $4.00 for an o/e part.

The point I want to make is in a small town as this desert the news goes around so fast of this type of service it is matter of time no one will go in to this store. O'Reilly auto part might be using this store for a write off but I don't think so. its all about numbers.

I would not ever visit there store and would let all my friends and automotive shops to know not to do business with them.

A lousy $.25 cent washer, he could have given the entire part for free and satisfied a customer. Corporate world will never understand that, they don't give it a ***.

What happen to the service industry, personal service, repeat customers, going out of your way to satisfy a customer, Is that the way O'Reilly auto part began in 1957. No it not it is all about numbers and their stock holders. That is the exact reason you don't see local hardware stores, coffee shops on and on. instead Home Depot, Lows, Walmart. and we pay over $4.50 a gallon for gas. This country that I love so much its going down so fast I fell bad for the kids lives how they will survive.

Please share this with other and make a difference so these *** get to realize some day how it all started.

Today I made a exchange of a radiator that I purchased from O'Reilly's in Union City GA. The exchange was done at the O'Reilly's in Peachtree City GA.

While attempting to exchange the product due to a leak that was found by my mechanic, I was first asked by the O'Reilly associate named Dave, if I had bought the radiator in the condition that I was returning it in (DAH!).

Then he further insulted me by stating that before and exchange could be made I would first have to prove that the radiator had a leak (WTF!). But after mentioning who my mechanic was (his cronie) all of a sudden it was "Ooh".

Now I don't know if is insolence was due to the excessive amount of tobacco packed in his lower lip (unprofessional) or the color of my skin (African-American).

I was a supervisor for the Phoenix, AZ DC. I have recently left to work for another company. I lodged a complaint against the PHX DC manager to corporate HR department for verbal harassment. Since I was not an hourly team member nothing became of my complaint which forced me to leave the company for constructive discharge. There are two other complaints similar to mine from supervisors and the abuse continues...continues. Maybe because the West VP, and West Regional manager are turning a blind eye and not addressing the problems in the west region, since the complaint was from management not hourly. Complaints are going directly to the AZ Department of Labor and EEOC. The VP and regional are old CSK and do not have the O'Reilly culture values yet...maybe never since CSK worked in a backward fashion. If O'Reilly did not bail out CSK's 900 million or so debt we would not be having the discussion. In my opinion that is why there is so much UNION talk in the west (drivers in SoCal DC are union, (it would never happen) but the salary sups should unionize from their daily abuse. It is hard to turn away a union steward with a complaint. In my opinion O'Reilly may lay off 50 or so hourly team members in the next several months in Phoenix, those team members will be wondering about what was said in those town hall meetings last year. Jump ship before it sinks..Supervision have no protection against harassment.

After notification, I will personally FIRE anyone that purchases parts, on behalf of our shops, from O'reilly's. All O'reilly commercial accounts will be closed, outstanding orders will be left standing, outstanding returns will be eaten by the shop involved. NO customer bought parts from O'reilly's will be installed by us. We will continue to purchase from Napa and AutoZone. Increase orders from our Atlanta and Charlotte suppliers. I've had complaints from some of our techs, but until I personally experienced the unprofessionalism and total lack of auto-part knowledge from several stores over a several month period, I agree. I'm finished doing absolutely any more business with this bunch. They came out of the gates pretty strong when they first moved into the area, but have since fell by the wayside. On behalf of myself and my business GOOD-BYE.

I recently took a trip and stopped for washer fluid at the Viroqua Wisconsin O'Reilly Auto Parts Store. When I walked in there was nobody at the counter I heard people laughing in the back. As I was waiting for help out came a counterperson texting on her cellphone, she wallked right by me as she pretended not to notice me! I believe the person that came out next was the manager (I saw it on his shirt) I looked at him to see if he would say something to his employee, he didn't. I turned around and walked out, Where's the customer service! I will never stop at a O'Reilly Auto Store again this service was awful!

This place of business appears to have a double standard or has not properly trained personnel including their managers so that the corporate position (or that of the independent owner of the franchise) is consistently maintained. I personally have had the company price match parts from 'online only' auto parts retailers such as Rockauto.com. I also very recently had them price match an alternator from a bonafide auto parts store that also has online sales (Advance Auto). We were told they would do the same with a radiator and was told they would match the online price. After the store shipped the part in from another local store and my sone went in to buy it he was told that "As of right now the policy is only to honor (physical) auto parts stores that also have online sales (i.e Advance Auto, Auto Zone, etc.). He (we) bought the radiator because he needed it but are extremely disappointed in how this company operates.

I have an issue with the Assistant Manager: "Rick" . This past weekend I went to Oriellys to get a thermostat and relay for my car. I was told by the dude there that this is what he would recommend because my car is old fashioned.

I got home and find out this is not good for me. I cam back and he told me that returns on electric components strictly prohibited. I could n't believe it. I am now stuck with a new thermostat and relay that I will never use. The treatment I received sucked! You guys do not stand behind what you say.

Would'nt honor lifetime warranty on brake pads. Said they only covered them for factory defects.Did'nt say that when they sold them to us.Implied that lifetime pads were a better buy than 1 yr pads because of not having to purchase pads again. Also would'nt honor warranty on rotors.Very rude people in the store. Went to Auto-Zone and bought new parts. Buyer beware!

O'rieilly Auto parts sold ignition coils for GM 3.8L v-6.

Looked on internet and said these coils are for Honda, (had less resistance than OEM) The GM OEM version has higher resistance and high performance versions have even higher resistance.

Returned items to O'rieilly parts store, manager at Franklin Park did return transaction took back coils, but processed the transaction as a charge to card rather than refund. Did not notice until later, this is when I new manager was a punk!

Had to go back to the store and deal with assistant manager later that day.