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Oreck Direct / Credit & collection tactics

1 1400 Salem Rd.Cookeville, TN, United States
Contact information:
Phone: 1-800-442-9604

Doing a routine check of my credit report, I discovered a negative item from 2007. Stunned, since I always pay my bills on time, I investigated. Briefly, Oreck said I owed them $80 for a cannister because they replaced a defective one in 2003 and I never sent back the defective one. I was not told this was necessary, would not have accepted a replacement on those terms, and--more important--never received a bill. Oreck offered me a replacement b/c they wanted to sell me a new item, and I told them the one I had bought was worthless. Returning the defective one was never part of the deal. Oreck claims they "computer generated" a bill "sometime between 11/03 and 4/04" but could not produce one. According to the collection agency, "Somebody at Oreck discovered a lot of old, small accounts in 2007 and turned then over for collection." When I asked Oreck why they had not notified me of this alleged debt, Oreck said they had no address for me, although they gave a good address to the collection agency. They also said they no longer "owned" the debt and could not forgive it. The collection agent said this was absolutely not true, that they collect for Oreck. To preserve my credit, I had to pay $80, and my credit file shows that I was sent to collection. Bottom line, Oreck used deception to sell me a product and now is extorting money to settle an invalid claim. This is consistent with other complaints on file about Oreck.


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