Orbit Telecom - Stay awayI just got my telephone bill from AT&T today, and, I noticed that it was about $40.00 higher than usual. I didn’t notice any long distance calls that I didn’t make, and, the ones I did make only added up to a couple of dollars.Upon further investigation of my bill I noticed “new service” charges listed under the name of “Orbit Telecom”and also “Enhanced Billing Service”, each of the charges were for $19.95. I had no idea of what it was for so I called AT&T customer service and they informed me that “Orbit” and “Enhanced Billing”, are independent companies and not affiliated with AT&T. I was advised to call their customer service numbers listed on my bill.
I called “Orbit” and was told by the representative that “I had signed myself up online for their service.” They supposedly provide you with a private email address and voicemail service. I know without a doubt that I didn’t sign up with them. I had never even heard of them until today and never visited their website in the past. Furthermore, I never do any type of business transactions online or give out any personal information, yet this company had my name, home address, email address, and even social security number.The same thing happened with the “Enhanced Billing Services”.
When I told them that I didn’t order their services and absolutely didn’t want to do business with them they reluctantly agreed to remove the charges and told me to disregard the charges on my phone bill.
A web search of these companies resulted in a few links to other scam report sites in which people complained the same thing happening to them.These companies both somehow acquired the personal information of the customers without any knowledge of the people and then applied the extra charges to their telephone bill without any prior consent of the individuals.