Orbit Showtime Network [OSN]
reviews and complaints

I subscribed to the sports channels on pelha which have now been removed. They were replaced with some movie channels and I also had to go out of pocket and subscribe to the entertainment package to get something watchable. I was assured that this will be my package indefinitely unless I decide to cancel. Come 15th July, everything has been wiped off my subscription I have 2 news channels I can watch ie BBC and CNN...I can get them without paying fyi . I call 04 3677870 which is the normal number for subscribed members and it's been switched off. I call the "platinum" number @10.00 which is the time they open and I'm told to wait for 1hr and 20mins. I need this crap off my house and I want compensation for your incompetent service

On noticing the trend of highlights on OSN cricket Xtra 1 and 2 from the ICC Cricket World Cup 2019, you guys have only been telecasting Bangladesh, Afghanistan and Pakistan game highlights. I hope this is an error and would appreciate a quick sort, but if it is intentional, please broaden your perspective and telecast all nations match highlights equally. Thanks.

I have been a subscriber in the ME for several years, but with the loss of the sports channels, no longer use OSN. I called to cancel my subscription a week before my next bill was due. They refused to cancel saying that there was a 15 day cancellation period. After exchanging several emails over a week, they still hadn't cancelled my subscription. They kept delaying and trying to sell me other packages or offer me discounts. I had to call them again to cancel. This time they said there is a 30 day cancellation period. They are using whatever delay tactics they can to try and squeeze me for more money.

I specifically told them not to charge my card again, but they did! I will now have to reject the charge on my card.

Such a shame what has happened to OSN. They used to be the best provider of channels but now they have cut their offerings and are desperately trying to claw money from customers.

السادة ادارة الشركة

تحية طيبة وبعد
اريد ان اتقدم بشكوي الي من يهمه سمعت هذه الشركة القصة وما فيها ان انا تعاقدت مع احد ممثليكم من زمن علي باقة اسمها باقة الاطفال وكانت بقيمة شهرية تقريبا حوالي 145 جنية واستمر الاشتراك ما يقارب السنة مع العلم ان ممثلكم حين التعاقد قال باللفظ هذا التعاقد بهذه القيمة مدي الحياة . المهم تم اتخاذ قرار من قبل الادارة العليا لديكم بتقليل عدد الباقات الي عدد محدود وكان من نصيبي ان باقة الاطفال المتعاقد انا عليها قد تغير سعرها الي 400 جنية تقريبا لان اوضيف لها عدد قنوات اخري مما اثار غضبي لان في هذه الحالات يبقي العميل القديم علي ما هو علية ويطبق الجديد من القرارات علي العملاء الجدد لان العقد شريعة المتعاقدين . المهم للمرة الثانية ممثلكم قد اقنعني بان اخذ باقة من الباقات الهندي وهي ايضا تتبع لكم واسمها باقة بيهلا وطبعا هي اغلي مما كنت عليه بقيمة 232 جنية المهم ان الموظف قال لي انها مدي الحياة نفس الكذبة الاولي فوجأت ان بعد مرور تقريبا 11 شهر ان القيمة تغيرت عندما ذهبت للسداد وبقت 400 جنية . ما قيل لي اصل يا فندم دا كان عرض لمدة سنه طبعا من ضمن الاكاذيب المهم اتصلات بخدمة الالغاء لالغاء الخدمة رد علية احد موظفين الشركة وبقدر الامكان الراجل امتص غضبي نوعا ماه وتركني علي التليفون بضع دقائق ورجع لي يا فندم انا اخذت لحضرتك موافقة علي استمرار التسعيرة القديمة لمدة سنه اخري بس بدل لما تدفع 232 جنية هتدفع 239 جنية الموظف ده اسمه أ/ احمد ذكي . المهم قلت له لمدة سنه المفروض اني متعاقد مع شركة محترمة يمثلها موظفين محترامين والتعاقد شريعة المتعاقدين لقد تم التعاقد علي 232 يظل مثلما قال مدي الحياة لماذا كل سنه هنبقي علي سعر . المهم قلت للأستاذ / أحمد ذكي ماشي والف شكر علي تعبك معايا وتمام كدة اتفاجأ بمكالمة امس من احد موظفين الشركة بيفكرني بالاشتراك قلت ماشي كام قال لي 401 جنية حكتلوا الحكاية كلها قلي مافيش حاجة علي السستم بتقول كدة طب قلولي انا اتكلم عليكم مع الناس اقول ايه ياريت حد يرد عليا لان انا مش هدفع المبلغ ده وعلي اتم استعداد لألغاء الاشتراك

وشكرا لحسن تعاملكم مع العملاء اللي هما رأس مال الشركة في السوق المصري

مقدمة لسيادتكم
تامر البدراوي
[protected]

I have a registered complain #9656521,
Saturday 27th April received SMS message insuring that customer care team well call within 48H that didn't happen, yesterday I sent an email to Dubai customer care also no one called, today I have received SMS saying hopefully our customer care team has resolved your complain, I am a customer since 2012 and I have been moked by your customer care team, I hope you can resolve this by ordering customer care team to call me this is my contact# (+[protected]).

I have had an OSN account for many years and in October 2018 we decided to cancel the account as we were leaving Bahrain to head back to the UK. I went to the show room in Manama and asked for the service to be disconnected in full. They failed to action that and continued to take payments. I then rang up to ask why and they stated I also had to call and obtain confirmation that I wanted to disconnect. Which I did and OSN cancelled the service in November.
I recently realised that OSN continued to take payment for a kids package that was also taken out when I took the Platinum package. Payments have been taken up to March 2019. It appears that when I asked for my service to be disconnected I wasn't clear enough and need to ask separately for the two packages. Not that I was aware you had treat the services as two packages.
I find it unacceptable that OSN doesn't take disconnection requests seriously and use every trick in the book to take more money than the customer has agreed to.
I think it only reasonable that OSN recognises the request to disconnect in November and repays the wrongly taken payments. In talking to your customer services it is apparently my fault that you didn't complete the action requested as a request to disconnect my OSN services isn't clear and I should have stated disconnect my service for Platinum services and child package. In May view the request please stop my OSN service was clear and all encompassing. Especially as the reason provided for leaving was I am leaving Bahrain and no longer need the service.

I hope you can act in a professional and honest way and recognise the error you made in not fully disconnecting my full service in November. This is a sad way to treat a customer who has used your service for 10years in both Dubai and Bahrain.

I look forward to hearing from you

Ian Pearey

OSN is a disgraceful network. I have been a subscriber for 3 years now and I am disgusted with their pathetic service. Their channels are always repeating their content. My daughter has memorised their cartoons because shes been watching the same episodes repeatedly. I took the package for the rugby but now their sport is totally non-existent ...except cricket...oh yes, the games are also repeated & not even current.
Their make-over is pathetic. It severely lacks proper planning and definitely does not take customers views and needs into consideration. One can see that this network has no vision. It is in absolute shambles. Their sales agents are rude and barely understand basic English (not everyone speaks Arabic), the call centre is a waste of time and there is no assistance higher up in management. Their service is totally unprofessional. Their technicians are never ever ever on time and keep you waiting and waiting. They're always ready to bolt out the door without answering any questions regarding the set up, channels etc.
OSN thinks that their "joke" make-over is great but the reality is that they have shot themselves in the foot and stabbed their customers in the back. They will sink beacuse scores of customers are not renewing or cancelling. Serves these filthy, rogue imbeciles RIGHT.
My sincere advice to all consumers: NEVER EVER subscribe to OSN!

FM -

Dear Sir, I live in manama Bahrain, and here is one cable TV service is providing by a person who claim this cable TV is OSN authorized they are giving one paper door to door and explaining this is OSN authorized cable TV service and monthly charges is only 4bd. They are providing this service through cable across Manama. their monthly bill receipt is attached please check that.

I would like to make a formal complaint on osn customer service maintenace department, my receiver is not working since 4 days and when I called them the day of the incident, the only reply I got (the nearest available maintenace service is after 4 days) wawwww so this is the platinum customer service you are providing us! And that is the privilege that we are getting of paying 850egp=50$ per month?! Cutting cost in maintenance employee is reflecting your image to bad service and will lead us to stop our participation in osn, at least let me feel I am special by providing me a quick service, you are giving platinum membership gifts and not providing them in good maintenace service,,

At the end of February 2019 I renewed my OSN package for over 300KD, five weeks later they have decimated the channels that they are providing. I have been a customer for six years and I will never renew with these charlatans ever again. My renewal was based on receiving the same package, they have removed nearly all of the sports channels, reduced the choice of entertainment and movie channels. This is misrepresentation as a minimum. Never have I been so disgusted with a service provider and I will not renew under any circumstances. OSN are an absolute disgrace and nothing short of thieves.

I am disappointed about the loss of the sport channels and the general down grade of content. I am will transfer over to DSTV now as they offer much than my Platinum Member Status at OSN.
The arrival of Mr. Stewart appears to have signaled the death nell for OSN. I have enjoyed my 6 years with OSN, but the arrogance shown to customers means it is time to move on.
Augustin Van Lakerveld

Your cancellation of the 5 sports channel, leaving only the two cricket channels has left me with a one year subsription to the UDC company who manages the Pearl in Doha (and OSN access) with a package MINUS the reason I aquired it. You have basically removed the exact channel that motivated me to buy the package. The aergument that you want more female content is fine, nobody has a complaint about that. The question is, why take their male partners entertainment away to achieve that? If you wanted to empty the living room space for the females, well, you have succeeded, except you will never hear from me again, and by the way, my wife does not watch TV, she thinks it is a waste of valuable time. Well, I will have the opportunity to see for myself now. Have no idea why you have categories below that does not relate to a complaint?!

Hi - I would like to complain against osn . I have 5 osn connections at home and I took that for wrestling channels only . Now wrestling channels of 601 and 610 are closed for no reason . I will disconnect all connections if wrestling channels will not be resumed . Kindly confirm from your end what is your excuse as your customer service consultant keep saying that it has been removed due to make over but that is not our problem at all . Call on [protected].

The supervisor commitment with to show his performance that installation guy will come tomorrow and called me to say technical guy will come today. And all the conversation is recorded in my mobile. After some time I have received an sms that guy will be on the way to reach me before 8 pm and his name is adeel and confirm to call me soon before he reach but till now nothing happened and wasted my time. I am already happy with etisalat and want to switch some of other network but fail.
So kindly return my money back and I don't want now any such bad osn connection.

Reply me on urgent basis as I want my paid money back.
Want evidences, I can provide the recorded calls and sms.

I subscribed to OSN Egypt through a dealer first of January 2019 and paid with my card, only to be informed, after 2 weeks, that the card is a debit not a credit and it needed to be changed ... in the same time I was disconnected from the service instantly... I believe that any card would do, I'm now sitting with a friend who is long time subscriber with a U.S. debit card ( master card) ..
I also believe that my subscription is valid till the coming due payment end of January, it is totally unacceptable to cut my service when I already have paid in advance. I even asked to pay for the whole year and I was told that it has to be monthly payments!?

Is there any professional response that respects a new client to OSN?

I was the customer of osn for longer time and this time I didn't want to renew my subscription with them. I called the osn customer support in the month of december and renewed my package just for a month. But today to my shock osn charged me 76.15 aed and when I called them they told me that it's auto renewal. I asked them that I never opted for auto renewal, by whoes authority they charged me this money bcz I m not viewing their channels any more. Lady in the phone replied that when u provide your credit card details it's auto renewal, but I couldn't get answer to my question that by whoes authority they charged my card again. This is rediculous and osn is just looting people. I asked to raise a complaint with the lady on phone but she said they are the one who are dealing with complaints and they cannot do anything about it niether they can reverse my charges. They will cancel the subscription next month now. I must say osn is a very unprofessional company and I will never recommend any anyone to go with them. Horrible experience... I paid for service which I m not using..

Amandeep kaur

Dubai

I have been an OSN client for about 12 years. I have been paying the installments on time for more than two consecutive years without disruption.
However, last September, my annual membership expired and I had some personal issues, so I couldn`t renew on time, so consequently, the service was interrupted, which is just fair.
Anyways, when i settled again and tried to re-connect the receiver, for my kids to watch the free channels till I had time to renew the annual membership.
Annoyingly though, I was really upset to find out that even the free channels were not streaming.
I called your call center and they told me that since the receiver has been changed a year and a half ago, then i still did not fulfill the "TWO CONSECUTIVE YEARS" clause in the contract.
Now, this is just none-sense, since i did my part and paid on time without delay, the receiver has been changed because the OSN asked for it, i did not want to change it.
Actually, to me having to go all the way to your office, to change the receiver, was a waste of time and effort, but anyways I did it, why on earth should i be punished for YOUR request to change the receiver.
It`s a matter of principle, I was going to renew last week, but this just frustrated me beyond imagination.
I hope you can help me resolve this issue.
Thank you

The worst company i ever deal with .. my service have been disconnected from 4 days because of the bad weather and i make a request in 21 of oct and they gave me appointment in 23 and after waiting at home from the morning till 5 pm the technican cancelled the request by himself .. and always like this everything take a very long time to solve with osn the only thing they make it very fast is taking money

I am a passionate watcher of syfy channel and lately all you are showing are the silly animi and cartoon silly shows.
You no longer show warehouse 13 or stargate sg1 at proper timings except late at night or early morning hours and it's bad.
Stop it and show silly cartoons at these timings and revert to the nicer shows.
It's getting boring. And all you do is repeat silly movies.
That was the best channel now it's not.
Pls take this seriously. Especially for those of us who prefer good shows. Thanks you

20/8/2018 I called to upgrade my service and buy a new smart card ([protected] and [protected] premium plus) and cancel my old entertainment subscription ([protected])

My upgrade was processed immediately, and I was told that someone will call me within 48 hours from the VIP to process the canceled subscription.

4/9/2018 my credit card was charged for the cancelled subscription

20/8/2918-6/9/2018 no one called

6/9/2018 I called to inquire about the charge on my cancelled application, I was promised that someone from VIP department will call within 1 hour to attend to my complaint. No one called.

6/9/2018-12/9/2018 no one called.

12/9/2018 I called again to inquire about my refund and cancelled subscription. I was promised that some one from VIP will call within one hour. Someone did actually call.

12/9/2018 I spent nearly 30 minutes requesting a refund for the charge on September 4 which occurred after I cancelled my subscription. I was told the cancellation will be processed but the refund may take 7 days if approved.

16/9/2018 no refund is processed, my subscription [protected] is not yet cancelled.

Should the cancelation not take place, refund is not approved by the renewal date, I will cancel all my subsections [protected], [protected] and [protected]. Actually I will cancel my credit card so I don't have to call waist my time to cancel