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Orange Mobile Spain / billing for a package deal not provided

Elizabeth julie wilks green
Las colinas 36
11312 torreguadiaro
Cadiz
Nie y2729351r
Email liz [protected]@hotmail.co.uk

Billing for a package deal not provided.

In october 2017 I signed for a broadband/tv/mobile sim package deal. After chasing the installation of the telephone//broadband line for several weeks it was cancelled through the same shop in sabinilas. This was a result of 5 visits to the store many miles from home. The phone line was particularly needed for registration of my disabled lift. As a disabled person I required the installation as a matter of urgency.

Subsequently, orange have taken money from my bank account for the mobile phone which was cancelled as part of the package and never used. I called customer services in february 2018. I was assured that the money (2 payments) would be refunded and the cancellation confirmed by email. I also cancelled with the bank as advised. The mobile sim has not been used at any point except this call to customer services.

I have just received a further demand for money from orange of 33, 79 euros. Five identical bills were posted the same day, 10/5/2018.

I called orange customer services today, 2/6/18 at 16.10 approx. Spoke to customer advisor phillip. Very rude and unhelpful. I am certainly not mistaken about the full cancellation instructions in december 2017, or subsequent reaffirmation of such. He claimed that I should be well aware of the phone contract. I should receive bills etc.

To repeat, the whole package was cancelled, now on several occasions. I did not receive the promised refund 2 x 6, 33 euro.

This failure of orange to provide the contracted service resulted in me staying in alternative rented accommodation for the christmas period as I could not access my home without the lift. To subsequently continue to harrass me for payments they feel are due for a contract which was not fulfilled, and was cancelled in full is appalling.

I request a mail confirmation of full cancellation of this for once and for all and confirmation that no monies are owed by me to orange.

Orange Mobile Spain
Orange Mobile Spain
Orange Mobile Spain
Orange Mobile Spain

Li
Jun 02, 2018

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