Orange Egypt (formerly Mobinil) / cancelling my cell phone line without any warning or alert and stealing my prepaid balance
My prepaid cell phone line was cut out without any previous warning or alert of any type and the money balance with which I have previously charged my cell phone has not even been returned back to me.
This is considered an extreme violation of customer rights, a fraud, and a theft.
Please show enough respect to your customer and to your company and activate my cell phone line back with its money balance which was more than 200 EGP.
Also, if you are going to repeat such a violation or a fraud again, at least send me an alert or a warning first!