Optus / Customer Service
Optus Morley WA – Oh “No”
I went to Morley Optus last weekend,
Long term customer, money to spend,
On two new mobile phones - post paid,
Close to two thousand dollars, this upgrade.
“I need your number, ” the assistant said,
Into the computer this was fed.
Picked up his phone and made a call,
Then announces the following, no proof at all…
“Sixty nine dollars, 30 days overdue,
Billing’s advised, and it has to be true,
To get your new phones you must pay straight away,
A receipt they require, EFTPOS or credit’s okay.”
We pay MORLEY OPTUS (bill now paid twice),
I sign the new contracts, commit to the price,
Go home and get out the last Optus bill,
Recorded as paid, we owed them nil!
Went back on Monday to complain,
“It’s not our fault, it’s Billing’s claim, ”
“You took my money at this store, ”
“Too bad, call Billing, so don’t say any more.”
So decreed MORLEY MANAGER MAN,
Now I’m furious, truly I am!
“Cancel my contracts now” I say,
MANAGER MAN tells me “No, go away.”
Sixty nine dollars and twenty two cents,
A franchisee so incredibly dense!
MORLEY MANAGER MAN, proud, righteous and true,
Braying donkey, brains of Morley Zoo!
MORLEY MANAGER MAN, your pride and greed,
Is now your undoing, oh “yes” indeed!
I’m your unwilling, contracted customer still,
Your PR nightmare, spread as I will!