Optus reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Optus
Welcome to our customer reviews and complaints page for Optus. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Optus.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Optus's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Optus. Your feedback is an important part of our community and will help others make informed decisions.
immigration visa
Hi,
I just want to share about my bitter experience about this oics and from this i make sure no one will be a victim of this company..
i lost my hard earned money i lost my future i lost my confident due to mishandling of my case the guy called sachin and james have cheated me by saying false promises for arranging work permit to canada i have lost almost AED 15k, its been 5 yrs ago there is no any kind of response suddenly everything come to an end after i paid my hard earned money...
i have send somany mails i have called them more than thousand times...still i have not got the justice
i would like to lodge a complaint against this company i have got transfer payment receipt someone please help me how to punish this kind of frauds
Thanks
always win and enter
Hey just a quick complaint about optus and its new promo Always win and enter . I just recharged and got sent my promotional code then got delayed to use it by 7 hrs then got told it had been used i spend alot on recharging and apparently im in the gold draw but how ever i win nothing but silver prizes which are txt credit inwhich i cant even use The best i won was free gig in which went so quick im left asking myself how these billion dollar companys can treat there customers like peasents it seems they do not care . I hope some day they wake up to them selves and stop ripping honest hard working people off Thanks for nothing yours sincerly Ak
The complaint has been investigated and resolved to the customer’s satisfaction.
Paid for recharge and told to go to optus.com.au/alwayswin, but coulldn't get in to enter the code i was given to see what i had won.
Paid for recharge and told to go to optus.com.au/alwayswin, but couldn't get into it to enter the code i was given to see what i have won
One sad thing need to talk to a person in SYDNEY wich it's impossible. It's so sad been a loyal customer for many years, CAN NOT speak to any one that is willing to help you. for what ever reason. They are quike to sell you a product. but avoid to help you. Very disappointed with there customer service. Not willing to buy anything with them ever again, all my house hold was with them but soon changing that someone that can help here in SYDNEY THANKS FOR NOTHING OPTUS!
So - you didn't win a grand prize, and that's ripping you off? That's...an interesting and entitled attitude, but not a genuine complaint, it seems to me.
optus is not recommended
this is an on site email i tried to send to optus using THEIR forms.
it would not send because their supplied phone number was not valid?
your web site is usless! (i dar say intentional)
your wireless system is worse it is always droping out when changing from wcdma to hsdpa with full signal!
This is not good when you are downloading 30 emails and it redownloads because it dropped out!
But worse yet is your customer service. contacting you by phone is pointless because the kiddies or packys answering dont understand english. contact forms on the site dont work!
If you are really interested before i go to the ombudsman Please feel free to Acually read the email and ring me on [protected]
If you want the web site to acually work also ring me!
VERRY annoyed customer again.
PS the hole on my outide wall hasnt been fixed yet after 7 years
The complaint has been investigated and resolved to the customer’s satisfaction.
I want to know why when I recharge and win for my prepaid Broadband I get a prize I cant use, my win number is DSH576,
I was contacted on March 15th by Optus sales with the offer that if i agreed to a contract of 12 months, I would receive a new smart phone in 3 months. I was told Optus would contact me in June to make arrangements for delivery of this phone. Early July I contacted Optus. The deal was confirmed and I was told that there was some delay ut the phone would be delivered in July. It did not arrive so in early August I contacted the original sales person who stated that was not the deal but he would confer with his supervisor and get back to me the next day. He did not in spite of several calls on my part.
please advise me on my next action
Christine Gabriel
My son recently got a contract with OPTUS. Ledger of phone calls show that numbers were dialed 3 times in each minute in blocks. Has received $1700 phone bill. When I have asked the OPTUS persons, all of whom do not have Australian accents I have been given different information by 4 different operators and all of whom dispute what the last operator has said. Have spent hours, from my telstra service, trying to sort this out. For dialing a number and not getting through Cost $1.14 compared to Telstra 45c. 3 minute call with OPTUS $2.77 compared to telstra $1.37.
They all now charge by the minute and not 30 secs so if you ring and the person does not answer they just keep raking in the profit with no gain for the caller. DONT USE OPTUS, they either do not understand what you are saying or they keep giving you the run around until you give up. WHY would anyone use a service that they don’t understand. It is not cheaper! So don’t go there…
Maybe you're just another sucker!
Customer Service
Optus Morley WA – Oh “No”
I went to Morley Optus last weekend,
Long term customer, money to spend,
On two new mobile phones - post paid,
Close to two thousand dollars, this upgrade.
“I need your number, ” the assistant said,
Into the computer this was fed.
Picked up his phone and made a call,
Then announces the following, no proof at all…
“Sixty nine dollars, 30 days overdue,
Billing’s advised, and it has to be true,
To get your new phones you must pay straight away,
A receipt they require, EFTPOS or credit’s okay.”
We pay MORLEY OPTUS (bill now paid twice),
I sign the new contracts, commit to the price,
Go home and get out the last Optus bill,
Recorded as paid, we owed them nil!
Went back on Monday to complain,
“It’s not our fault, it’s Billing’s claim, ”
“You took my money at this store, ”
“Too bad, call Billing, so don’t say any more.”
So decreed MORLEY MANAGER MAN,
Now I’m furious, truly I am!
“Cancel my contracts now” I say,
MANAGER MAN tells me “No, go away.”
Sixty nine dollars and twenty two cents,
A franchisee so incredibly dense!
MORLEY MANAGER MAN, proud, righteous and true,
Braying donkey, brains of Morley Zoo!
MORLEY MANAGER MAN, your pride and greed,
Is now your undoing, oh “yes” indeed!
I’m your unwilling, contracted customer still,
Your PR nightmare, spread as I will!
The complaint has been investigated and resolved to the customer’s satisfaction.
i have to ask .. are you mentally ill ? wtf is wrong with you
Optus Store - Galleria Shopping Centre Morley
I have been an OPTUS customer for over 10 years. On Saturday I went into the OPTUS Store at the GALLERIA SHOPPING CENTRE in Morley and took out two new 24 month contracts. Yesterday, I went back to the store and was treated with such contempt by the MANAGER that I will never take out another contract with OPTUS again. The way that this MANAGER treated me...
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ive been on an optus wireless broadband 4 a few months now and it drops out every 30 seconds why should i pay good money 2 a network that obviously dosnt have there wireless network sorta out .hope this gets though only limited time thanks 2 optus
Optus refuses to display "remaining credit" on your mobile, trapping you into excessive charges. I was charged by Optus 4000 times data roaming rates that I would have paid normally in Thailand. Details: http://forums.whirlpool.net.au/forum-replies.cfm?t=1304836&p
optus immigration canada, is run purely fraud service they took from me money and promise me that they will offer me canada workpermit, since 2008 i am waiting for their reply.
I have a similar problem in Qld. even though when I signed the Agreement with Optus they advised that I would have no problem with coverage in my area - what a joke the service has got consistently worse to the extent that they have offered to terminate the contract at no charge and sign me up on cable on a new agreement for another 24 months and I when I am roaming to pay for a pre-paid wireless card!