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The good, the bad, and the ugly - discover what customers are saying about Option One Mortgage

Welcome to our customer reviews and complaints page for Option One Mortgage. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Option One Mortgage.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Option One Mortgage's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Option One Mortgage, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Option One Mortgage. Your feedback is an important part of our community and will help others make informed decisions.

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9:57 am EDT
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Option One Mortgage Bait and switch fraud

The company used bait and switch. The loan was raised four points higher

than the contract stated. The home loan monthly bill went up 500 dollars

not including penalties and interest. The company completely lied. I lost

my home in forclosure. My credit is now in the poor catorgie. They did

want to reset the loan. I lose alll equioty in the house. They resold the house for a profit. This company is a total ripoff. They are based in Irvine, CA. They bait you to refinance. They only paid off a few bills.

Then they increased the points by four. They are a real bad company.

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3:49 pm EDT
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My friend told me it would be a good idea to contact the a news station hoping to expose a mortgage companies predatory ways, and to possibly get help saving our home. We are getting no where with our mortgage company. It breaks my heart to see so many American's going threw what I'm going threw, but my story is different. Our mortgage payment was $859...

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11:47 am EDT
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We are looking into the possibility of a class action complaint against Option One Mortgage, American Home Service and H&R Block concerning subprime loans based upon unverified (or even inflated) stated income, and where the ratio of monthly loan service to monthly (actual) income is greater than 50% after the teaser rate expires. If your loan meets these...

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2:44 pm EDT
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Option One Mortgage 1098 form for 2008

My dealings with Option One have always been negative.

I always felt like I was getting the run around. I had requested my 1098 form for 2008 and was told it was mailed out. I advised that I had sent them a letter about a month ago requesting the 1098 form with my new address. The rep stated that it was mailed out to my old address. Then he asked me if I had made a request with the new address, I advised him yes about a month ago. He then tells me the 1098 was mailed and I should be getting it at the old address that they had received my request on 3/21/09. If I don't get it by April 1, call back.

I don't think it is me! I hate dealing with idiots.

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7:55 am EST
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I have desperately been trying to get a Release of Lien for a Property I paid off over 4 months ago. I called and talked to someone from India, I think. I was on hold, transferred, and spoken to like I was ###ed or something for over and hour. I am used to this unfortunately from everytime I have called them in the past year or so. I was told by a mortgage...

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5:57 am EDT
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Option One Mortgage Stay away

I have a mortgage with Option One. We couldn't make the payments, put the house up for sell. Had a contract that would pay the principal + a little extra. We put 81, 000 down, which we are loosing, but better than foreclosure. Option One won't return phone calls, won't negotiate, they would rather it go to foreclosure. The most rude, uncooperative company I have ever dealt with. Now I am loosing the sale. I guess I would have been better off to strip the house, and let it rot like everyone else in Florida is doing. They didn't mind calling the last day of every month when payments were being made though.

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margaret
Newington, US
Mar 30, 2009 4:15 am EDT

When we got behind with our mortgage payments because my husband got laid off, i called option one and tried to speak to someone who was able to help and when I explained our situation all i got for the person on the phone "well you still need to make your payments" I couldn't believe they were not willing to help or offer some kind of salition, we ended up selling our house before it got foreclosed on. No thanks to option one mortgate and there staff who was rude and disresctfull.

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jimmy
,
Aug 05, 2008 5:58 pm EDT

PEOPLE IN DEFAULT OR NEAR DEFAULT, DON'T MAKE YOUR MORTGAGE PAYMENT. YOU CAN SAVE UP TO 6-12 MONTHS OF PAYMENTS BEFORE YOU ACTUALLY HAVE TO MOVE OUT OF YOUR HOME. RENT A NICE HOUSE FOR 50% OF YOUR PREVIOUS PAYMENT. WHATS THE DIFFERENCE, YOUR CREDIT IS GOING TO BE DAMAGED ANYWAY. MIGHT AS WELL WALK AWAY WITH A LITTLE MONEY.

R
R
Realty Mediation Services
,
Jul 08, 2008 6:01 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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1:06 pm EDT
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Option One Mortgage Poor conduct by Option One employee

We are financing a townhouse with Option One. They were calling us and insisting and being rude at various times. it was not until the 6th or 7th telephone call that this individual realized that the property is a townhouse and insurance date is not a requirement. I called to the secretary of the president and requested this individual be disciplined. Instead I received a rather crude comment form this secretary in addition. I want to switch to another mortgage company and feel Option one should totally forgive any and all early penalties in my case. I am Thomas Crum. Property is 6222 Skyline Drive, Unit 4 Houston, Texas 77057. SS # [protected].

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4:28 am EDT
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Option One Mortgage Harassment

I get calls on the first of the month and I never had one late payment. They answer from India with "Option One Collections«. They are very unprofessional. I finally had enough and started recording their phone calls and told them never to call me again. Of course they called again and I recorded that also. Now I can get them in small claims court for $1000 or so. I also had a problem with a payment made through Quicken. My bank returned the payment because they did an unauthorized bank draft. I faxed the information to Option one that this was all their fault (Option One refused to give me an address to send this info) along with the letter from the bank. They of course said they did nothing wrong and marked my account so I cannot send electronic payments. Now I have to go to the bank and pay for a cashier check every month and send it to them.

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kellie smith
,
Jul 21, 2008 4:20 pm EDT

please tell us where to go for help we get india and they are doubling our taxes and they hang up where do we go - Optionone bank.

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