Optimum.com / optimum cable dependability
Since I reduced service to internet-only, I have daily outages, skips, stutters, modem/router rebooting and generally interrupted service. Not saying I'm being targeted for "cutting the cord", but it's awfully suspicious.
First, tech support says it's the modem, I bought my own modem - no change, same with router. I recorded all interruptions for which I personally witnessed. After awhile, I stopped keeping track because doing so didn't help resolve the issue.
Here's my list so far:
This weekend (10/20-21), there were multiple hardware reboots. When I complained in a survey, someone contacted me. I explained the situation. They apologized, "we're so sorry, blah blah blah".Rep said the issue was passed to level 2 support, but level 2 support returned it to level 1 requesting more info. That's the last I heard.
I still encounter this issue daily. If I contact Optimum, I get the same runaround. They have offered no remedy, financial, technical or otherwise. They will not escalate the issue, I've found no way to contact anyone but front-line support who know nothing and will do nothing.
If I ever find a viable alternative given where I live, I will drop Optimum in a NY second.
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