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Optimum.com / optimum cable dependability

South Salem, NY, United States
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Since I reduced service to internet-only, I have daily outages, skips, stutters, modem/router rebooting and generally interrupted service. Not saying I'm being targeted for "cutting the cord", but it's awfully suspicious.
First, tech support says it's the modem, I bought my own modem - no change, same with router. I recorded all interruptions for which I personally witnessed. After awhile, I stopped keeping track because doing so didn't help resolve the issue.

Here's my list so far:
09/12
9:36p
9:50p

09/13
10:02

09/15
6:17p
11:16p

09/16
9:14p

09/17
9:36p

09/19
6:45p
7:12p

09/21
2:13p
8:06p
8:10p

09/24
8:02p

09/29
6:49p
7:55p

9/30
7:21p

New router
10/7
9:28p

10/12
5:15p

10/14
6:05p
8:20p
8:42p

10/15
7:45p

This weekend (10/20-21), there were multiple hardware reboots. When I complained in a survey, someone contacted me. I explained the situation. They apologized, "we're so sorry, blah blah blah".Rep said the issue was passed to level 2 support, but level 2 support returned it to level 1 requesting more info. That's the last I heard.

I still encounter this issue daily. If I contact Optimum, I get the same runaround. They have offered no remedy, financial, technical or otherwise. They will not escalate the issue, I've found no way to contact anyone but front-line support who know nothing and will do nothing.

If I ever find a viable alternative given where I live, I will drop Optimum in a NY second.

Mi
Oct 22, 2018

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