Menu
Optimum Customer Service Phone, Email, Contacts

Optimum
reviews & complaints

Learn how the rating is calculated

1.2 1014 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Optimum has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Optimum. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Optimum reviews & complaints 1014

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Optimum reviews & complaints

ComplaintsBoard
S
5:24 pm EST

Optimum cablevision fraudulent billing practices

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9PM. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that their were adding this to my account. Sure enough today I went online and Cablevision added $400 to my account. Unbelievable but true.

Read full review of Optimum and 2 comments
Hide full review
2 comments
Add a comment
V
V
Valeriy Fishman
, US
Dec 09, 2016 9:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

November 15 2016 posted my complaints about fraud with my Bill which by "mistake" increasing from $128 to $164 . After many calls and live chat with representative of customer department I received two calls from gentleman who investigated my posted [protected] complaint .He apologized for mistake in my bill and said me .I promise you that your next bill will be like usual $119.63 plus tax. I was so naive that i believed him., furthermore I received from Optimum E-mail 11-14-2016 which informed me that my amount was revise and I can expect to see on my bill every month before taxes sum $119.63. 12.08.2016 I saw my new bill with sum $131.25 short investigation open for new focus what used not hones people in billing department they divided sum of money which I paid for 26 months Sport TV = Broadcast TV +5.98 for 2 separated payment Broadcast TV $3.99 +Sport TV $4.97 How you can see small manipulation and $2.98 transferred from my pocked to profit Optimum. Answer me how I can trust Optimum staff including person responded for my complaint to Optimum President . I believe that I must ask for help in Office Attorney General Eric Schneiderman.( I have copy my email to Mr James Dolan and copy email from customer department 11.14 16.) What is going with Optimum it is shame for the company. Thank you for your time and attention to my letter. My name Valeriy Fishman address 1580 E18 ST Apt 2G acc#07836-[protected]-9

A
A
Ana Espinal
, US
Mar 26, 2018 2:51 pm EDT

Valerie, did you get help on this issue. I have a similar case going on with cablevision. please contact me anamini13@gmail.com

ComplaintsBoard
V
6:42 pm EST

Optimum cablevision unfair to disabled senior citizens

I am a disabled senior citizen on a fixed social security income! I was forced to get cablevision when the powers that be decided to do away with free TV! The rates keep going up and now the service is going down! When I called to find out why my rate went up, I was informed that there was another increase.

Who is authorizing these constant increases? I was also informed that the Game Show Network, GSN channel 76 will no longer be included in my package and that I would have to pay an additional $6.95 to receive this channel! Prices go up and service goes down! I can no longer afford these increases and think something should be done about it! I have not received an increase in social security in two years, despite the increase in the cost of living, yet Cablevision is allowed to raise their prices at will! There are no discounts for seniors or disabled and this is outrageous! When it comes to my having to make a choice of paying rent or watching TV, I will have to do without TV! This is so unfair! I can no longer afford to pay these exorbitant rates and I'm sure I speak for other disabled seniors as well. Why are they allowed to do this? Don't we have any rights? With all the money they spend on commercials which show constantly on TV, why don't they have some sort of package for seniors that will not break them? At this stage of my life, TV is my one relaxation.

Why would they want to take that away from me? The FCC should put a ceiling on contracts for disabled seniors on fixed incomes, so that we can enjoy watching TV. Unfortunately, not everyone is rich, but some consideration should be given to the poor! Please do something about this as it really hurts!

Read full review of Optimum and 5 comments
Hide full review
5 comments
Add a comment
R
R
Rosemary Russo
, US
Sep 24, 2021 11:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with everything the senior citizen said. There should be a discount for seniors, and despite one of the answers saying there is, there is NOT! Cable companies make huge profits, have their monopolies, and should be able to offer some discounts to seniors. As far as reading goes, I, for one, cannot read because I have become sight impaired in my old age. Not offering a break to seniors is a disgrace.

R
R
Rosemary Russo
, US
Sep 24, 2021 11:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There is no discount for seniors! I've asked. And, I cannot read a book because my eyesight is impaired. I agree with everything the senior citizen said. I am also being priced out of television and I have just the basics. It's a disgrace in this country that seniors are treated like this when the cable companies are making huge profits. No consideration for the elderly.

S
S
Stop Yer Bitchin
Quebec, CA
Oct 15, 2012 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cablevision does offer a discount for seniors...depending on if you're old enough to qualify or not. Another criteria for approval depends in your level of service (has to be lower tier). You say you can't afford this, that, & the third...but I'd be willing to bet that you have a higher tier package that ”you cant live without”. Also...your rate most likely went up bc the promotion ended...news flash...that happens in any company...everyone has promos.

A
A
aksenov family
, US
Mar 12, 2019 9:32 am EDT

They be you with promotions to make another increase. Are you their employee?

M
M
MiaFf23
klauskeit, US
Jan 18, 2012 9:47 pm EST

the better soluction - read a book

ComplaintsBoard
A
11:24 pm EST

Optimum rip off

I recently left Verizon for Cablevision. Since there was a contract with Verizon, Cablevision said they would reimburse me for breaking the contract to the tune of $300 (normally they reimburse only $200). It's been four weeks since I sent my final bill (10/7/11) and I've had to fax it two additional times and call many times with no satisfactory response. Finally a representative said it will be six weeks from 10/25/11 and that they are processing it. She gave me no reasonable explanation why it took two and a half weeks for the sales department to receive the final bill. I feel like I've been receiving the runaround. She also said If I don't receive reimbursment by 12/9/11 to call back. It does not give me a good feeling. Seems like I was baited and lied to.

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
O
O
OptimumSucks123
brooklyn, US
Jan 07, 2021 9:19 pm EST

Optimum is literally the worst cable service existing. I pay for 400 download and 35 upload but my upload rarely goes past 0.17. I was able to work one week out the whole month of December. I work online and i need good upload and download speed, in two years I've probably had more than 11-12 technicians come out to my home with no resolve, In two year they have only sent one level 2 technician out and this was only recently. They are finally sending an FRO out after TWO YEARS. Please do not fall victim to OPTIMUM you ill lose your job and they wont care.

ComplaintsBoard
K
3:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum diluting premium movie service

In early October, 2011 Optimum cable TV service began to dilute the premiun movies channels with scores of older movies from the 70's and 80's. Approximately one (1) week after (Oct 10) Optimum deleted all references to the year any given movie was released. The movie release year was always listed after the title of every movie listed in the Channel Guide. Customers are not stupid and see through this transparrent guise to hide the dilution of the previous level of recent movies provided by Optimum. Once my initial promotion price is over I will discontinue the Goild Package. The year a movie was released is the primary factor to selecting a movie to watch. Optimum's removal of movie release dates shows how arrogant and abusive they will be now that they have the monopoly provided by DTV.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
8:11 pm EDT

Optimum they don't care about their customers

I requested a change service to include my internet, and cable. The sales person finally convinced me to get my local calling plan through them. While setting up my system and using my old phone number, it asked me about long distance, when it prompted me I said no. It would not let me set up and I was told by a cable one person that I HAD to choose that I wanted long distance before it would let me set up. Needless to say I talked to someone there and they assured me that it was just a formality and I did not have long distance on my phone. I kept getting long distance charges on my bill, every month I call and talk to someone who assures me that these charges will be taken off my bill. I just found out that one of the number that I have been calling from my home is considered long distance even though I do not have to dial the usual area code or the number 1 to indicate it is long distance. I tried to talk to someone there at cable one and she told me that I was a liar and I had been knowingly making these calls. She was rude and argumentative. I have tried to contact the home office and talk to someone there, but to no avail, they do not talk to little people at the corporate level. What can you do when someone that can do something will not talk to you because it is not of interest to them. They are a mega corporation and I know they really do not care about us little people, they forgot we are the ones that made them what they are.

Read full review of Optimum
Hide full review
ComplaintsBoard
V
8:51 pm EDT

Optimum I am left with an outstanding bill that was sent to a collection agency jeopardizing my credit

I canceled my service with Cablevision on May 8, 2009. I was billed for Service until June 25, 2009. Therefore I am left with an outstanding bill that was sent to a collection agency jeopardizing my credit. I called Cablevision several times, they would do nothing to rectify the situation. They stated that the only service that was disconnected on May 8 was my telephone. This is not true.

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
S
S
Stop Yer Bitchin
Quebec, CA
Oct 15, 2012 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I believe calls are recorded...so try & get the call pulled. From 2009 though...not likely. Let me guess? This is the first you hear of the debt? Forget the fact that companies call, send mail (esp true with collections). Call the collections company &set up a payment plan...pay the debt & get on with your life

ComplaintsBoard
J
3:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum billing

Optimum offered me back in March of 2010 a deal that if I subscribed to the "Silver Package" which included Showtime, Encore, and Starz I would receive a $50 rebate after 6 months. Well after the six months passed I call Optimum to enquire about my rebate and was told there was no record of it on file and I was s*it out of luck.

Now again I have been duped by them. They offered me "Gold Package" which inclues HBO, Cinamax, and the Movie Channel for an additional $20 a month. Well I received my bill the other day and instead of it going up an additional $20 it more then doubled. Last months bill was $114 and this month is a whopping $280. I guess we'll eat less this month to keep the cable company in business. When I called to correct the problem I was again told there was no record of any promotion.

So the bottom line is that whatever customer service tells you on the phone is subject to what they actually write down.
They cannot be trusted and hopefully someday will be sued for their unfair business practices.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
2:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum installment fee

This afternoon I called Cablevision to order a new Internet service. I received "a one-time installation fee of $19.95" on top of "a promotional/introductory rate of $29.95/month. The rep asked for my credit/debit card and I gave it to her. This evening, I found out from three of my friends in the same neighborhood (same zip code as well) that they were not charged with any installation fee and were told to hand a $29.95 check to the technician when the service gets installed at a later time. Two of my friends ordered the service less than a month prior and another friend ordered it after me. None of them were charged anything above $19.95. I call Customer Service, afraid I had been scammed or something. The reply I received was that "every customer is in a different situation" and I am receiving "a brand new service. The rep refused to take off the charge. Sigh. Why was I the only one ripped off?

Read full review of Optimum and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mary Jane Jones
Lanesboro, US
Aug 26, 2011 3:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To cchuckles, I am not harrassing anyone. I am using freedom of speech just as they are. I think you are only complaining about me because you are sexist. Why don't you complain about him harrassing me and leaving ignorant comments on my post?

M
M
Mary Jane Jones
Lanesboro, US
Aug 23, 2011 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Likeitornot is a [censored]. Did you see him at your side when you ordered the cable? Unless he hacked into your account there is no way for him to know that there were no deals at the time. I think he is here because no one else around him wants to listen to him. I don't blame them.

ComplaintsBoard
M
9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum misleading info.

I'm sure most people with Optimum Cable have experienced the cutoff of service to customers
over the last month in order to force people to have boxes installed for each tv in the house.
The misleading message suggests that the box is free. Read it carefully folks--only the postage is
free. At some point down the line you will be charged a rental fee for each box as well as for each
remote needed to work the box. This information is not disseminated unless you ask, which I did.
People are picking up the boxes and installing them thinking the free lunch is open ended. It's
not. Five satellite dishes have popped up on my block in the last week. It's the dishonesty and
misleading information that is causing people to switch.

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cranky Old Lady
Mills, US
Sep 22, 2011 7:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks for the info Moa, was wondering what happened my cable company sold out to Optimum my bill which use to be $107.69 seen an increase my new bill this month is $163.05 for their Triple pay, they charge me more and have taken away half of my Encore Channels, Their Internet Service is a Nightmare every time I try to connect I get a pop up that reads connection problem with server if this problem continues contact tech support.Seems really unfair that the old cable customers in good standing that have always paid their bills on time or early dont get the same rates that their new customers get.They dont seem to appreciate their loyalty from the old customers, it's all about getting new customers to replace the old so the new customers can get the same triple pay pkg.that I have for $89.95, that I have to pay over $151.for, with taxes & other things my total bill comes out to $163.05.Theres 2 other Cable Companies in my area so will be looking into their plans.Dont know about getting a Dish the rates seem to be alot better but it's a two yr.contract and I rent an Apt.At least with Dish you buy the Dish, Box and Remote, So you can avoid the rental rates optimum charges on their equipment.

ComplaintsBoard
Y
3:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum cablevision not honoring contract

04/24/11 i called to cablevision and had Mr.Brian giving me a deal:for 2 years i have all 3 services after all taxes for $135.72.I called to confirm appointment 04/29/11 and Mrs. Cristina added HBO for $4.95 per month so my bill would be $140.72 I was waiting tech next day but he came with wrong box.He still connected and left taken alone old 4 boxes, router and old bill[while he was in the house i got letter from cablevision stating deal was off due to lack of my old dish company bill.I called cable right away and Mrs Patricia requested tech to take alone old bill(i gave him phone) and told both of us disregard letter.Next day i was supposed to get right box for HD TV but tech never came, despite i was called 8 times by cable clerks to make sure i am home and waiting.Finally when i called cable at night and complained i was promised 1 month free for my trouble and given next appointment for 05/04/11.Tech #2 came with wrong box again.He spent 2 hrs in my house and called for instructions but still left without doing what he was supposed to.Next tech came 05/07/11 with right box but no idea how to hook it up.He spent 3 hrs in my house, left, came back called to office but finally got it up.By 05/16/11 i received letter we owe to cable$100 for unreturned router.I called and Mr.Douglas said tech #1 misplaced paperwork with confirmation of old bill, 4 boxes and router given by me to him but, after having me on hold almost 20 mins. he came back and said it was found after he contacted tech #1 boss and i should disregard letter.June was uneventful but by 07/14/11 new bill came instead of $140.72 i have written by cablevision contract for in my hands for $220.56.I called and got Mrs.Tiffany said i, ll get right bill for $140.72 but instead she called me back next day and said i need to provide pld dish company bill or my deal with cable would be canceled.After i told her it was only bill i had and old service wasn, t on my name and i was 3 times through it with cablevision and 3 times was confirmed they have it and my deal is on she said i should find way to get it again.PLEASE HELP ME.I am disable person barely getting by on disability payments.$80 per month will strip me of food or medicine expenses beside i have a written contract with cablevision, confirmed 3 times and shouldn, t be responsible for cablevision, mistakes.My account #[protected].Yefim Rabinovich

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:32 pm EDT

Optimum cablevision has been charging me hidden fees

Cablevision has been charging me hidden fees, I signed up with them about a month ago and got the 'Optimum Triple Play', they gave me a temporary phone number because they were porting my old phone number from Verizon to them, so a week later after I signed up with them they finished the installation and transfered my old number to the new service. They told me I wouldn't be charged for the temporary phone number but when my bill arrived I was charged for both numbers my old one and the temporary phone number. They charged me $29.95 + $19.32 partial month fee for both numbers. When the installation was complete I immediately called in and asked them to remove the temporary phone number which they claimed they did. Then when my bill arrived, they told me the temporary phone number was still there and I'm still gonna be charged for it. They asked me if I wanted them to remove it and I said wait a minute I thought weeks ago and they said no it's still on your line, you are paying for two lines. They asked if I wanted them to remove it and give me a refund and I said yes. So, I paid my bill and they excluded the additional charge for that temporary number which was $49.27 with the partial fee. Then when my next bill arrived it was there again. And what's this 'partial fee' that they consistently keep charging me for? I think they have a bad billing system because they keep charging me an additional $19.32 for OOL and OV, this was the second time they charged me for it.

Read full review of Optimum
Hide full review
ComplaintsBoard
A
2:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum billing/new service

I am absolutely repulsed by Optimum. Like everyone else I was with Bresnan. I needed to add a phone line to my service so they had to switch me Optimum. The friendly sales associate explained that I would need to change the channel package that I currently had since Optimum did not have the same packages. No big deal, right? I signed up for a new channel lineup that was even a few dollars cheaper than my current package and added phone service. This was all going ONLY cost me $13.00 more a month on my monthly bill. The sales associate assured me that there were no hidden fees, install fees for the phone line or anything of the sort. The sale associate quoted that the new addition to the service would bring my monthly bill to about $130.00 total with taxes and fees. I naturally agreed. A few days later the service guy shows up and it takes him 3 ½ HOURS to install the new service because he was on hold with Optimum waiting for customer service to help him! I felt terrible for him but he finally finished. The new service has been fine however I have noticed a significant difference in the speed of my DSL. This is all just the beginning. I had trouble with Bresnan triple billing me on my auto-pay each month. It took 3 weeks to work it out and get a credit back to my account. I cancelled the auto pay and went back to paying manually each month since they obviously had too much trouble taking only one payment from me. A few weeks after the last billing issue is when I needed a home phone line and switched to Optimum. I received my first bill and it was $370.51. I was shocked. I called Optimum of course and was fed a line of crap about having to pay Bresnan AND Optimum partial monthly payments for switching my service AND they tacked back on that $215.00 credit that I had been given! I spent HOURS on the phone with “customer service” trying to explain the issue to the sales associate. She just kept breaking down all the charges. No literally she just kept repeating all the charges and then had the nerve to say “I’m sorry you don’t understand.” I attempted to speak to a manager but the sales associate just kept repeating herself about the bill again and that she would mail me a breakdown. HAHAH! #1 – the sales associates need to CAUTION people about the “charges” they are going to see on their bill that are completely bogus and be prepared to pay both Bresnan AND Optimum for at least one month and the Optimum bills another month in advance so you will need to pay that as well. I have been a long standing Bresnan customer and I am disgusted at the level of service they are now “providing”.

Read full review of Optimum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cranky Old Lady
Mills, US
Aug 13, 2011 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Amanda my understanding was that Bresnan sold out to Optimum, they raised my rates to about $160.00 per month for their triple play service which really leaves alot to be desired, their internet is not only slow but they shut me down when i'am on there doing things, they took away alot of my channels and replaced them with Cartoons. I will be changing to Qwest for my Triple Play Package needs, very soon like this week!

ComplaintsBoard
F
6:38 pm EDT

Optimum triple play hidden fees

Cablevision has been charging me hidden fees, I signed up with them about a month ago and got the 'Optimum Triple Play', they gave me a temporary phone number because they were porting my old phone number from Verizon to them, so a week later after I signed up with them they finished the installation and transfered my old number to the new service. They told me I wouldn't be charged for the temporary phone number but when my bill arrived I was charged for both numbers my old one and the temporary phone number. They charged me $29.95 + $19.32 partial month fee for both numbers. When the installation was complete I immediately called in and asked them to remove the temporary phone number which they claimed they did. Then when my bill arrived, they told me the temporary phone number was still there and I'm still gonna be charged for it. They asked me if I wanted them to remove it and I said wait a minute I thought weeks ago and they said no it's still on your line, you are paying for two lines. They asked if I wanted them to remove it and give me a refund and I said yes. So, I paid my bill and they excluded the additional charge for that temporary number which was $49.27 with the partial fee. Then when my next bill arrived it was there again. And what's this 'partial fee' that they consistently keep charging me for? I think they have a bad billing system because they keep charging me an additional $19.32 for OOL and OV, this was the second time they charged me for it.

Read full review of Optimum
Hide full review
ComplaintsBoard
J
2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum customer service

1) I was told on the telephone when signing up for their "triple play" that I would not need to purchase any additional equipment. When the technicians arrived I was informed that my wireless router, which we discussed on the phone and was assured was compatible, was not compatible and would need to purchase an Optimum router for $100. Calls to Customer Service Department were a waste of time.

2) Optimum forgot to contact my telephone provider to tell them I was switching to Optimum and to discontinue service and dispatch my land line phone number to them. I now have to take another half day off from work next week so the Optimum techs can come out again to install the digital telephone, which they had assured me they would do today.

3) Following installation of digital internet (which they managed to accomplish), high-def, digital TV no longer works. Optimum refused to send the techs back out to fix the problem - told me I had to wait a week and half to fix the TV when they come out to fix the telephone.

I repeatedly asked to speak to a supervisor and was repeatedly denied. This is the worst customer service from any business I have ever experienced - so much wasted time and rude reps.

Read full review of Optimum and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mike Hogan
, US
Dec 14, 2018 7:06 am EST

I registered my product and when I went to sign in on the game it said I was not registered.

C
C
carlosu
, US
Jul 26, 2017 5:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I call optimum for service, after I lost internet and tv service was on and off after storm, back in June, 2017. the technician show up 2 days later, to the wrong address and optimum charged me for it, I call in asking for the technician and they replay with, I have lost their time and I was getting charged for it, they review and saw I have service agreement so they waive the service charge and try to reschedule, second service call could fix the problem, so ask to reschedule, I declined, because I was call in military orders, I ask to cancel my service, I did return all equipment to their office and I have a received for it, leave the country and returned 6 weeks later, my house is under renovation and is no electricity, I got and email from optimum charging me $874 for service. call in and ask why the charge if I don't even have a TV, cable going in to the house or any of their equipment, 3, 20 year old, supervisors trying to tell me that I still have service, and I will be continue be charged again . so how can I cancel a service I don't get, to a house I don't leave, to a cable box I don't have ? and who can disconnect this service / customer service was notified, technical support was notified, and billing department too. .. what a great way to tread our vets, and Service members, I wonder if this is a common practice for optimum, I like to think, yes. now I have a collection on me for something I CANT EVEN CANCEL, , , , ..! HELP ANYONE ?

ComplaintsBoard
S
12:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum horrible customer service and negligence

I've had Cablevision service for a few years now, and subscribe to internet, tv, and phone. In the mean term, I've had horrible customer experience and service, and would switch in a snap if someone else provided similar services where I live.

I switched from a basic plan to a comprehensive plan, and went through all levels of pain.
1. The supposedly automatic billing service overcharged me on multiple counts, and double billed me for the month of transition. In addition, I kept being billed for 2 cable boxes, though I have a single TV. I'd expect an automated billing management system to take care of this properly, and not require me the customer to peruse the bill to find discrepancies. I'm sure this has affected lots of other customers who didn't pore over their bill thoroughly.
2. I called Cablevision and had to spend and argue with the service person for over half an hour, trying to convince her to even look into the discrepancy. She kept repeating the same boilerplate speech about how they prorate as opposed to looking at the actual numbers which were available to her. After half an hour of going through this same speech, she finally agreed to look into the account.

Argh! Wish there was something else I could do to report this horrendous service.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
12:13 pm EST

Optimum fraudulent billing practices

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9PM. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that their were adding this to my account. Sure enough today I went online and Cablevision added $400 to my account. Unbelieveable but true. This company is not consumer friendly and takes the attitude the customer is never right. Buyer beware of Cablevision!

Read full review of Optimum
Hide full review
ComplaintsBoard
C
10:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum removal of gsn channel (gameshows)

I pay $114/mon the cable and it included the gameshow channel GSN...many of us feel this was a FAMILY channel not a SPORTS channel. This month Cable and/or GSN owners have decided to remove from the regular cable package and put it with the sports channels which costs extra and my family is NOT into sports.
Shame on all for removing the "family" game channel we watched...we will all be looking for a new cable company. The newlywed game, catch 21, family feud, are not sports!

Read full review of Optimum and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
io_sucks
Advance, US
Jun 26, 2011 2:23 am EDT

GSN is not a sports channel, it's a game show channel, hence it's name, Game Show Network. This is ridiculous, that is why I enjoyed Direct TV so much, it has more to offer than stupid IO. I hope that in the near future IO ceases to exsist, because they are garbage.

K
K
KayRo
Huntington, US
May 07, 2011 3:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree! Family Game Shows should not be linked to sports programming!

ComplaintsBoard
C
6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Optimum - Fraudulent charges

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9PM. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that their were adding this to my account...

Read full review of Optimum and 5 comments
ComplaintsBoard
C
10:06 pm EST

Optimum took off gsn!

I can't believe that you took off one of my favorite channels and now want me to pay an additional $6.75 a month to an already too expensive bill. So I guess ... I can now deduct $6.75 from my payment each month ... since I'm no longer getting GSN.

I have always been a cablevision customers and as you added Optimum Voice and Optimun Online ... I immediately ordered it, but I never received the discounts of having 3 packages for $99 for a year which totally was unfair to me as long time customoer.

Looks live Direct TV is looking better to me! Thanks for nothing!

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
E
E
Ed4111
South Amboy, US
Feb 25, 2013 12:12 pm EST

I agree, I'm mad about GSN also. Complain to your local cable TV advisory committee.

ComplaintsBoard
K
11:25 am EST

Optimum reduced service increase prices

It was bad enough when they moved ESPN Classic to a charge just as the basketball world championships were on but now to transfer GSN to a premium is the final straw. They keep raising prices and reducing service.

I bill $ 300, 00 plus every month and this is getting ridiculous.

When we lost service because of the problems with Channel 5 and were unable to view much of the baseball playoffs, once again no action on Cablevisions part.

When I talk to them all I get is what a great job they are doing and how they add features at no charge therefore they can reduce services accordingly.

Time to look to Fios.

Read full review of Optimum and 4 comments
Hide full review
4 comments
Add a comment
D
D
Dolan steals from old ladies
, US
Feb 08, 2011 7:52 pm EST

Please write a complaint and send to both addresses below. It's more effective if they see it in writing. I just sent mine and I have 6 others writing in their complaints as well.
Cablevision Complaints
6 Corporate Drive
Melville NY 11747

AND

Cablevision Systems Corp.
1111 Stewart Avenue
Bethpage, NY 11714

A
A
Azule
, US
Feb 08, 2011 7:12 pm EST

Have you ever heard the Sesame Street song...one of these is not like the others...well of all the channels in this Sports Pak, GSN is the only non-sport channel. Why would Cablevision move it? It makes no sense. I trying to look into FIOS, but at this time its not available in my area. I would opt for DirectTV, but my building won't allow fixtures. I'm stuck for now, but if these service cuts and moves continue I'll soon rid myself of Cablevision. I'll return to Verizon for internet and telephone and watch TV on my PC.

D
D
Dolan steals from old ladies
, US
Feb 07, 2011 9:13 pm EST

Pay up old lady - that's basically what they told my mom. Cablevision is out of touch with their viewers. The majority of viewers watching this network are elderly and on fixed income. GSN does not belong as a premium channel and certainly does not belong as part of a sports package. Family Basic is now less channels same price.

K
K
Kelly Mullarney
Bayonne, US
Feb 02, 2011 5:03 am EST

I am very upset that my cable bill keeps increasing and I am watching stations that were part of the package disappear. How can Cablevision get away with this? When I called and complained that I feel I should not have to order and pay for a station GSN that I already had as part of a package, and when I complained that Cablevision keeps dropping stations that were part of a package, I was told that I was notified of this on my bill. OK Cablevision, Why didn't you replace GSN with something else? Why am I now looking at a blue screen with your telephone number on it telling me I can subscribe, and (pay) for something I was, and I am still paying for. I don't want a sports package. If your going to remove a station that was part of a package deal you offered me when I subscribed to Cablevision, then lower my bill because you took something away that was part of the deal. It's time for all the unhappy Cablevision customers to look into other carriers all at once, and drop Cablevision as we've been cheated enough.

Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Optimum contacts

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Optimum?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Initial Optimum complaints should be directed to their team directly. You can find contact details for Optimum above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.