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4.4 222 Reviews

OpticsPlanet Complaints Summary

5 Resolved
25 Unresolved
Our verdict: With OpticsPlanet's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:08 pm EST

OpticsPlanet Service

I ordered a lot of products from you this year. Almost in every single order it's been a complete disaster. Your service department is somewhere between pathetic, retarded, and childish. Since you don't answer emails, and only send form responses. I have called on various issues, no less than 10 to 15 times. Every single time, I get a person who was totally clueless. I explained the problem, and they just talk about something else; I think that's what they're trying to do. I tried to go up the level for supervisors, I get the same service. I called the corporate office and try to talk to somebody in management, they wouldn't let me talk to anyone. Just this week I been hung up on 3 different times. I'm thinking of starting my own new website, based on reviews I read, and the horrible ratings you have been receiving. www.pathetic optics plan.com. I will never ever order from you again, and everyone I come in contact with, I will do everything I can to persuade them to go elsewhere. Douglas

Desired outcome: Shipping the correct products, and more importantly the correct amount, at the appropriate time.

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12:59 pm EDT
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OpticsPlanet Poor customer service

It's been over two months since I shipped my purchase back with request for store credit. Promptly received email to acknowledge that my return and would be processed in two weeks. But due to situations it may take a little longer to process my return.
Six weeks later I sent an email requesting my store credit. Back came the same response from Gueda M. along with notation OP:[protected] that it's taking time to process returns.
My original order #[protected].
After holding ten plus minutes on any of my phone calls to Gueda M. Phone #[protected] or customer service [protected] with no recording of leave a phone number a return call, I basically will consider it a lost cause.
A response to my on 7/22/2021 from Gueda M. had the notation
Probably have to write off my $85.00 dollar store credit.

Desired outcome: Get my store credit before purchasing any additional items.

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7:44 pm EDT

OpticsPlanet Double billing

I ordered a set of night sights via phone on 6/19/21 after having no luck with their online services, and I authorized payment of $53.81 with the CSR. Later in weekend, I was checking my bank account online and I noticed two separate charges submitted by optics planet, one on Saturday which i had authorized, and another $53.81 on 6/20/21 I had not authorized!

As it was late I had to wait until Monday morning to inquire, I also returned an invoice email with a demand that they cancel the transaction as they had double billed me absent any authorization from myself.

I received one email reply canceling the order, yet when checking my online bank info I saw only one return, the other charge was still there, meaning they still had every penny of that $53.81, and had only returned me half of the money they had dipped into!

I tried to contact them a half dozen times, but they hide behind the fake pandemic and do not answer phones regularly, so I initiated claim against the charges with bank. I still haven't had my money returned, and I of course have no explanation from them as to the why!

Desired outcome: I want all of my money returned and an apology

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2:33 am EDT

OpticsPlanet Terrible customer service

This business should have been shut down years ago! It is by far the most elaborate scam I've encountered online. It starts with classifying all of their items as "in stock", even though nothing is. They offer 2-3 day shipping on all in stock items. As soon as you place an order, they take your cash. Then they claim it is only on hold until your order is ready to be shipped. That's the next lie. Your money is gone AND they re-classify your order as "in progress", which prevents anyone from even requesting to cancel the order! Now you are screwed. You have no choice but to suck it up and take it from behind! They will get around to shipping your order when they get them in stock. Maybe...
You can call them like I did for 10 straight days in a row and each "trained customer service rep" will read the same exact responses to why your order hasn't shipped and why you can't cancel it.
In order to get your money back, threaten to sue them for all the false advertising and scamming of people... That's the only reason they gave mine back.

Desired outcome: DON'T EVEN CARE NOW

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7:54 pm EDT
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OpticsPlanet Deplorably poor customer service

Ordered an $800 pair of binoculars in August 2020. They arrived 3 days later, but were defective. I received an RMA and asked for a replacement. I was expecting a similar quick shipment of a new pair. That was my mistake. They took over a month to open the returned package to verify that I returned them completely before sending (they claim) another pair. They sent this pair USPS and the tracking number showed no progress beyond generating a number. The problem is: Optics Planet stated in their phone answering system that they would NOT answer phone calls or record voice messages. They did not answer e-mails or website Contact requests for weeks. They forced me to wait for a lost package claim resolution with USPS before they would refund my money. From beginning to end, this process took 5 months before I had my money returned to me.
Clearly the qualitative measure of a company's customer service is not how they perform when things are going well, but how they perform when there is a problem.
There is NO circumstance that will ever cause me to purchase anything from Optics Planet again.

Desired outcome: Advise potential customers of the risk of shopping at Optics Planet.

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Trump Man
Allardt, US
May 14, 2021 1:45 am EDT
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I ordered ammo in early April with confirmation of order received. A month passed w/o receiving ammo. I called Optics
and was told it was back ordered and that they will be receiving requested ammo early June. I looked up my account
and found listed that my order won’t be shipped until August. I went ahead and ordered ammo from another dealer
receiving same caliber within 1 week. As they say, I’m not holding my breath.

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1:48 pm EST
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OpticsPlanet Item not delivered, not processing refund

Placed an order (order #: 17833704, reference #: 101-0106-247338) on 01/06/2021 for an urgently needed item with full order amount and shipping charges paid. Shipping initiated on 01/14/2021 with usps, tracking no. Cj458223206us, we have not received the item yet and from 01/18/2021 onward we are getting the same tracking status as "your item was processed through our chicago il international distribution center facility on january 18, 2021 at 11:07 pm. The item is currently in transit to the destination". We were mailing to and live chatting with optics planet continuously for solution, they kept on communicating of starting of lost package claim process after 20 business days (excluding saturday and sunday) from 01/18/2021. We kept on writing that we can not wait for lost package claim process, we need urgent re-shipping or refund. From last week we are writing to them requesting only for refund, as the item is no more needed, one and half months have passed and we have already lost the purpose of the item. On 02/16/2021 they have sent the carrier claim form to sign to start lost package claim process, we have signed and sent immediately and following up for refund. Today we have received this mail message, "when attempting to file the claim, the customs information that was provided to usps stated the manifest was"bibles, bibles". Unfortunately usps will not accept a claim for the order due to the invoice not matching the manifest that was provided. For additional assistance, usps will need to be contacted". We are very much disappointed with the treatment we have been receiving from optics planet, item is not delivered to us, instead of refund we are being dragged into other processes. We area startup, we have lost the business opportunity as we have not received the item on time but a big amount (for us) got blocked for one-and-half months and we are not seeing any light also that when the same will be refunded.

Desired outcome: Refund of the amount paid on priority without keeping us in loop of Lost Package Claim or any other processes they need to follow.

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Jady Cash
, US
May 07, 2021 11:01 am EDT

I too, made the mistake by ordering from Optics Planet. They won't response after ordering. Shows they gave tracking, but USPS never received item. Only good thing is I used Paypal. So I will be filing a claim through them. I'm contacting the Better Business. Bureau Ana Attorney General. Someone needs to shut them down, they are a scam.

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9:32 am EDT
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OpticsPlanet Stay away

I've grown incredibly frustrated with the level of incompetence that Optics Planet is able to furnish when it comes to customer service and their shipping. I understand that there are extenuating circumstances which can increase wait times and delay shipping, but when a company announces that they have expanded operations to keep up with demand, you would expect customer service responses within their newly stated timeframe. But instead, Optics Plant show an operational level quite as if they have decreased staff. It has been one month since my email for a replacement due to shipping damage and I have still not heard back anything despite Optics Planet stating that the wait time for response is 5 days. I have also been waiting for a package for the last 12 days which reportedly shipped out but the tracking information has not been updated beyond "Acceptance." I have also sent an email about that and have yet to hear a reply. Optics Planet strives to ship out all in-stock items within 3 days of ordering but it took 5 days for my "in-stock" item to ship and then the status has not even been updated. Be wary of Optics Planet and their approach at handling any situation. Their current operations model is "screw the consumer, but our scapegoat is COVID-19."

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Incredibly just Lee
Little Rock, Arkansas, US
Oct 20, 2020 10:10 am EDT
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They marked both my items shipped in my order. The small inexpensive item came alone. The other item did not come. The missing but marked shipped item even shows extended back order and unknown eta on their website. They still marked it shipped and delivered with my small item. I can’t call or even email anyone from the company. Very frustrated that I can’t even contact anyone to get this resolved. They are not accepting calls and when you send an email it says cannot complete must try back later. Angry and Disappointed to say the least!

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11:17 am EDT
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OpticsPlanet Dishonest business practices

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help their customers as much as possible. Unfortunately opticsplanet is not one of those companies. On multiple occasions they have listed items as in stock or estimated to ship with in a week, only to change the time of their shipping to months on end right before the item is scheduled to ship. This is not even specific only to the current 2020 pandemic, this has been their practice for years on end. I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available. Dont be fooled by their false advertising and criminal behavior or the fake 5 star reviews on here by im assuming is either employees themselves or family members of employees. optics planet does not care about your needs, they care about their bottom line and will do whatever that can to make a buck. That unfortunately means lie

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8:38 am EDT

OpticsPlanet Leupold freedom 1x34 red dot sight

This is the email I received on April 4, 2019
My complaint is how is it that these are in stock and I never received mine and I placed my order. Please read down at the bottom, I have posted my email confirmation showing that I placed this order back on March 13, 2019
I hope Opicsplanet can make this situation right. I have always been a loyal customer and have purchased high dollar items in the past. I am shocked at how I have been treated in this particular situation. I would like to avoid posting negative reviews but I really think I am the one that was not treated fairly in this process. I have copied and pasted email below and can forward them if requested.

Kurtis,

Thanks for checking with us - our initial orders for the VX Freedom riflescopes was placed with Leupold on February 18, with addition orders placed in February (the 27th) and two in March (the 6th and the 8th) as demand increased.

Leupold has provided ETAs of 4/2, 4/11 and 4/15 - they have obviously missed the 4/2 date, we're hopeful that they will meet the 4/11 date.

All the retailers are in the same boat, listing the 176533 as "more on the way/Expected availability: 2-4 weeks" (B&H Photo), "Overdue" (Midway), "Preorder", "Available for backorder" (Bass Pro).

I wish I had better news for you, but we're all waiting on Leupold. You were the 4th customer to place an order with us for the 176533, so you're pretty much at the head of the line, with only Brian W., Rick H. and Donald S. ahead of you - your order will be fulfilled in the first shipment received from Leupold.

We appreciate your patience.

Best regards,

Mark Harris | Team Leader
OpticsPlanet, Inc. | Product Intelligence Department
sales@OpticsPlanet.com | www.OpticsPlanet.com

NOTICE: Information contained in this communication may be confidential, proprietary, and/or privileged. Any dissemination, distribution, printing, or copying of this communication by persons or entities other than the intended recipient is strictly prohibited. If you have received this communication in error, please notify the sender immediately by replying to the message and deleting the material from your computer. Please visit www.OpticsPlanet.com/notices.html for other important information concerning this message and U.S. export laws related to our product

My original order email confirmation

Your Order Status Update
Dear Kurtis Lane,

Thank you again for your purchase. We're processing your order and have an update for you. The expected availability for certain items is listed below*:

Order #: [protected]

Order Date: Mar-13-2019

Reference #:

Description Price Availability*
Qty 1: Leupold Freedom Red Dot Sight, 1x34, 1 MOA Dot w/Mount, Matte Black, 174954
LU-RD-FREE1X34RDS-174954 $299.99 Estimated to ship within 8-19 days

We are working hard to have your complete order shipped as soon as possible and if we can ship sooner, we absolutely will. We will not capture any funds from your credit card until your order can be shipped. Upon shipment, you will automatically be notified with tracking information.

If your order is urgent, we offer thousands of products that are in stock and ready to ship. You can browse our full selection of products featuring FREE TWO-DAY SHIPPING, or contact us directly and one of our knowledgeable product experts will be happy to assist you.

Please accept our sincere apologies for any inconvenience this may have caused.

What if I have questions about my order?

Visit the Order Status page for up-to-date details on your order. You may receive your order in multiple-shipments. If you have questions regarding returns and exchanges please click here or contact us at the information below.

Best Regards,

OpticsPlanet.com Sales Team
Sales@OpticsPlanet.com
http://www.OpticsPlanet.com

Phone: (800) 504-5897 Customer Service Hours
Intl. Calls: (847) 513-6201 9AM-7PM CST Mon-Fri, 9AM-5PM CST Sat, 9AM-5PM CST Sun (Chat & Email Only)
Fax: (847) 919-3003 Privacy Policy Export Policy

*Please note: We will always try to provide the fastest service possible, but please understand that the stated availability is only an estimate and not a guarantee. It may take longer than we estimate to ship this item. If you ordered expedited shipping, it will automatically be changed to Value Shipping due to the delay. For qualifying orders over $49 this option will be free. All other orders will be charged competitive shipping rates. International orders may experience additional delays. Please contact us if you still wish to have this order shipped using an expedited shipping method. If we cannot ship order items individually, shipment will be held until all order items have been aggregated in our warehouse.

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3:15 pm EDT

OpticsPlanet Poor company

These people are sleezy. The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleezy and they're slime.

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11:24 pm EST
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OpticsPlanet Horrible customer service

I had a very unsatisfactory experience with Optics Planet shipping and customer service department. SHIPPING: I placed an order with Optics Planet for a new GG&G mount for a PVS-14, using Amazon's site (sold and fulfilled by Optics Planet). I received what appeared to be a used and incomplete Sightmark mount that was repackaged in a GG&G container. CUSTOMER SERVICE: I contacted CS and explained said problem. The CS representative did not believe my complaint and/or that the used Sightmark mount was sent from Optics Planet. I offered to send pictures of the product received, the packaging and shipping label. CS refused to accept the pictures. CS stated that Optics Planet will conduct an investigation (without my pictures). Afterwards, Optics Planet will determine how to resolve the problem. I explained that I needed the mount for a scheduled training; however, CS refused to give a deadline and expected me to wait patiently. I contacted Amazon. Amazon contacted Optics Planet to attempt to resolve my complaint in a reasonable time, with negative results. After their phone call with Optics Planet, Amazon issued me an immediate refund for the unfair treatment by Optics Planet.

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8:25 pm EST
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OpticsPlanet Holding money for cancelled purchase

I ordered digital camera online and my credit card was charged immediately. in 2 days they cancelled my purchase and since that time i cannot get my money back. customer service admitted mistake by not cancelling actual transaction, but 3 days later they say that my credit card was not charged because they never charge until they ship the product.
i have bank statement showing the charge and my back confirmed that merchant made a charge.
this company is fraudulently holding my funds and i just want to make everyone aware not to trust them

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10:18 am EDT
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OpticsPlanet Broken and wrong product

Ordered prescription Aviators from Optics Planet (www.opticsplanet.com) on 8/12/2012 to make sure I had them before a vacation in Sept, order opticsplanet-2093511. Order received on 8/30/2012, it was all bent and broken, completely unusable. I re-ordered a new pair, different model, but same prescription. On August 31st, got an email from a Callie K., saying she was putting a hold on the order because I had put a note about needing it very soon, before I leave on vacation and if they could not deliver it then cancel the order. I told her my comments were correct, and that it was because of damage to the original order; she said that she did not know about the original order, but that due to the damage, she would get me the new pair before I left for vacation. I confirmed to her that the model number on the glasses was changing and was she sure I would get the correct one. On 10/11/2012 I received a shipment, and of course, they were the wrong model, the day before my vacation. I then reached out to Optics Planet (www.opticsplanet.com) again, and received a message from a Heather Harwell, a so called eyewear expert. As if the experience wasn't bad enough, this person is absolutely terrible. She proceeded to tell me that they would work on another pair for me, and said it was their mix up. I told her, no thanks, I am leaving on vacation the next day. She then sent an email saying that had I read the prescription eyewear policy; obviosuly intimating I was on the hook for the price. Sorry, but when you send me broken galsses, then the wrong glasses on top of that when I could have gone local and got my glasses in time for vacation you are not getting a dime from me. She then wrote to ship them back to them; sorry, that's their problem, send me a label. Received another email from her saying that I would be receiving an email with a label and they would credit me back when they recieved it. I then sent an email asking what is the possiblity they could really rush these, and ship them to me where I am going on vacation. This is again where Heather Harwell struck again; she said, if I would have listened to her in the first place they could have done it but she already spent time talking to the lab to get them to take the glasses back; tip for Optics Planet, people don't care how you are setup, if you are the labl or not, your job is to make it right. She said if I wanted the glasses I would have to go on and order again; I guess I should not have given them a third opportunity to do their job right. Horrible company, poor service, don't do business with them. I have provided links to the entire communication.

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Update by ec1957
Sep 11, 2012 10:49 am EDT

Links to email communcation with Optics Planet (www.opticsplanet.com) customer service.
https://www.filesanywhere.com/fs/v.aspx?v=8a71678660676e7ba1a3

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Madeswaran
, IN
Dec 20, 2013 10:52 am EST
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I placed an order on Dec 03, 2013 for a Gunvault nanovault portable handgun safe NV300 from Optics Planet (www.opticsplanet.com) that was on sale for $26.95+shipping charges 49.90 and normally around $76.85 order no. 2854643 on 03-12-2013
I ordered several items from optics planet last night. This morning I received a conformation email saying that one of the items will ship in 1 or 2 weeks, one in 1-2 days and the other has no future availability and till not information tracking he told 1-2 days everything said same word.

I intended on purchasing everything at once, not piece mealing it together. I called optics planet and was told one item will ship in 1-2 days. I asked to cancel the order, but he said mail that “Your order has been canceled per your request and will not be processed any further. Any payments made will be credited back to you and any pre-authorizations made will clear according to your bank’s policy.” And after another mail me he said mail that “We have not captured any funds from your account so no refund is necessary. We also voided the authorization so, all funds should still be in your account.”

Please help me this solve the problem and refund the amount

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Madeswaran
, IN
Dec 20, 2013 10:44 am EST
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I placed an order on Dec 03, 2013 for a Gunvault nanovault portable handgun safe NV300 that was on sale for $26.95+shipping charges 49.90 and normally around $76.85 order no. 2854643 on 03-12-2013
I ordered several items from optics planet last night. This morning I received a conformation email saying that one of the items will ship in 1 or 2 weeks, one in 1-2 days and the other has no future availability and till not information tracking he told 1-2 days everything said same word.

I intended on purchasing everything at once, not piece mealing it together. I called optics planet and was told one item will ship in 1-2 days. I asked to cancel the order, but he said mail that “Your order has been canceled per your request and will not be processed any further. Any payments made will be credited back to you and any pre-authorizations made will clear according to your bank’s policy.” And after he said mail that “We have not captured any funds from your account so no refund is necessary. We also voided the authorization so, all funds should still be in your account.”

Please help me this solve the problem and refund the amount

D
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DanOP
Northbrook, US
Sep 13, 2012 1:42 pm EDT

Dear Gregg,

I wanted to extend out a sincere apology for the experience you have recently encountered with us.
One of our main goals is to provide top of the line customer service and an overall shopping experience
with each customer that places an order with us. However, there can be times where situations can
go in different directions based upon a small error. I have invested time in researching your particular
situation and have discovered that upon you wanting to have your order remade one of our opticians
made the error in not switching your frame model from the RB3025 to the RB3026. We encourage quick
and accurate actions to solve issues – however, the accuracy part fell short this time. While no business
or person is perfect, we understand the frustration but appreciate the opportunity you had given us to
correct the mistake.

We built our policies to protect both the company and our customers. While I agree in this case that
it should have been reviewed more carefully in your particular situation, our intention is not meant
to blame or accuse you of being stuck with a product you are not happy with. Nonetheless, a remake
was offered because here at OpticsPlanet we aim for guaranteed customer satisfaction. After you had
rejected the remake, and requested a refund, OpticsPlanet did their best to negotiate with our lab to get
you every penny back. Lastly, I am sorry that we did not take you up on your offer in correcting the issue
after you requested a refund. I will be contacting you shortly to see if you are willing to give us another
shot in getting your sunglasses out to you.

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7:47 am EDT
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OpticsPlanet Return/exchange policy

Customer Service SUCKS. Actually, Non-Existent. On May 25, I purchased a Leupold Mark 4 rifle scope for $1, 200. The scope was received on May 30. On June 3, the scope was mounted to a LaRue Tactical QD Mount. The weapon was bore-sited and one (1) round was fired to insure accuracy. At that time, it was determined that the scope magnification was not adequate for the need. Scope was carefully removed, repackaged, and sent back for exchange to OpticsPlanet with appropriate RMA. The above actions were taken to make sure the scope worked properly, based on the following OP Customer Satisfaction Statement:
"We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund".

The product was returned to OP on June 6. On June 8, I received and email stating that 1. Item appears to be used. 2. Item appears to be tested. 3. Scope has been mounted. 4. Ring marks and scratches present on scope tube. The email also states, "If we do not hear back from you within the next 7 days, we will assume that you are no longer interested in receiving your merchandise back and will dispose of it without initiating credit". Duh, how on earth would one check to see if the product even works, unless it is mounted? This is not a $200 scope. I paid more for this rifle scope than many people pay for cars. I have contacted Customer Service and they are rude and unprofessional. I told them, just ship the scope back to me. I have since called them back and management won't even return my call. Now that's Customer Service. The return/exchange policy leaves a lot to be desired. I will never do business with this company and I will suggest to all my associates, NOT TO BUY FROM OP, unless you are ready to be ripped off.

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EEA
, US
Dec 31, 2018 8:02 am EST

Similar complaints with small ticket item. It arrived broken. By the time it arrived (two weeks), and I had informed them of the problem, repeated the request for customer service (after they did not respond to my initial request despite robo E-mail declaring they would respond within 48 hours), received a belated request for me to repeat info that somehow did not remain attached to my second request, and received instructions on how to return... the time limit had expired!

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Louie The Plumber
, US
Sep 23, 2015 5:14 am EDT
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I think when Amazon offers UPS pick up and no questions asked on returns, why would you EVER buy anything from Optics planet? Your statement is contradicting at BEST.

" If not completely satisfied…"

How exactly can you determine if you're satisfied with the product without opening it, using it and testing it? You can't, it's impossible. That is false advertising and misleading. In order to determine if I'm satisfied with something, it must be used and tested. To never take anything out of the box makes it impossibility to determine if I'm satisfied with it.

So which one is it? Is it if I'm not satisfied, or is it if it's open I can't get a refund? Right there is enough information on your own website for someone to start a class action lawsuit. Contradicts itself and is basically misleading and you are creating a false pretense for your customers to proceed with the sale.

Legally, it should read, "If you're not completely satisfied with any item that has not been opened." It's general, common knowledge that a 30 day refund policy naturally assumes that the product has been used and tested and has broke, or failed, or something about it was wrong. It is not common to assume that nothing can be returned unless it was never opened and used. To make it worse, you don't even use that wording, it's defective or broken. You actually say if you're just not satisfied with it. Meaning that I can return the item even if it's not effective for broken because I'm just simply not satisfied with it. The terminology you use is very broad and liberal, but the actual policy is very strict and narrow.

I was getting ready to purchase ANOTHER $8000 thermal imaging scope AND a night vision device. I just bought one from you. But after going on the forums bragging about my item and telling them where I bought it, many immediately posted that was a bad mistake because of problems with Optics Planet not returning your money for it. I found that very hard to believe.

So I started doing some investigating. Finds out they are right. I am not having problems with the scope so it probably won't be an issue. But you definitely lost another sale. The thing is, when everyone seems to know something about a company that's bad, that only happens when you have been doing it consistently the wrong way for a lot of years. In other words, word SPREADS.

So glad before I bought the second scope, I thought I would do a little bit of research. So glad I did. Amazon has the exact same scope and their return policy is much more liberal. You lost a sale based upon the fact that you just don't believe in customer service and you state "if you're not satisfied we return the money" but what you really mean is "all sales are final"

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Dan in Mn.
Detroit Lakes, US
May 13, 2013 3:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also totally agree on opticsplanet "customer service" or lack thereof. I had the same thing happen and they will never see another dime of my money.

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OpticsPlanet Not shipped items

DO NOT WASTE YOUR MONEY AT OPTICS PLANET!
They will be nice about telling you that their screw up will take days to weeks to investigate. I purchased a scope, rings and bases from them and they shipped my scope with an invoice showing they shipped the complete order. Now I am stuck they won’t refund my money or ship out the bases. I was told that it could be any number of things that happened. There are only two things that could have happened either they did not ship my order completely or I am lying! That is how I see it anyway.
P.S. I have never had any problems with swfa.com who always gets my orders correct!

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A K 111
, US
Feb 28, 2024 8:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The item picture shows suppressor height sights. It also says "item shipped" and lists barrel. Also in several places before ordering it states barrel as well.

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Broken arrow
, US
Jul 15, 2023 9:19 am EDT
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Takes a minimum of two weeks before they ship unless you pay extra for expedited shipping, which is big bucks.

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Amanda Kirby
, US
Sep 26, 2022 12:47 am EDT

I've never even heard of this place. Why do I have a charge on my credit card from them?

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J. Ignacio Gonzalez
, US
Sep 14, 2022 1:27 pm EDT

I placed an order for 10 boxes Winchester USA HANDGUN 9mm Luger 115 grain Full Metal Jacket Centerfire Pistol Ammo, 500 Rounds, WW9C

On October 21, 2020, and have not received any of my order. It has been nearly two years.

Order #

[protected] Reference # [protected] Order Date October 21, 2020

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bill_van@sbcglobal.net
, US
Aug 05, 2020 9:58 pm EDT

How did they resolve this issue? I ordered a ADM base/mount and Vortex caps and no mount was in the box... what can I expect from these people?

OpticsPlanet Customer Reviews Overview

OpticsPlanet is a leading online retailer of optics, tactical gear, and outdoor equipment. The website has received overwhelmingly positive reviews from customers who praise its extensive selection, competitive pricing, and exceptional customer service.

One of the standout features of OpticsPlanet is its vast inventory of products. Customers can choose from a wide range of optics, including binoculars, telescopes, and rifle scopes, as well as tactical gear such as flashlights, holsters, and body armor. The website also offers a variety of outdoor equipment, including camping gear, backpacks, and survival tools.

Customers consistently praise OpticsPlanet for its competitive pricing. Many reviewers note that the website offers some of the best prices on the market, often beating out competitors by a significant margin. Additionally, the website frequently offers discounts and promotions, making it an even more attractive option for budget-conscious shoppers.

Perhaps the most impressive aspect of OpticsPlanet is its exceptional customer service. The website has a team of knowledgeable and friendly customer service representatives who are available to assist customers with any questions or concerns. Many reviewers note that the customer service team goes above and beyond to ensure that customers are satisfied with their purchases.

Overall, OpticsPlanet is a top-rated online retailer that offers an extensive selection of optics, tactical gear, and outdoor equipment at competitive prices. With exceptional customer service and a commitment to customer satisfaction, it's no wonder that the website has received such positive reviews from customers.

OpticsPlanet In-depth Review

In Summary: OpticsPlanet is a comprehensive online retailer specializing in optics and related accessories. The website offers a user-friendly experience with a wide range of products, competitive pricing, and a strong commitment to customer service. While the site excels in variety and availability of niche products, some users may find room for improvement in shipping times and technical website performance. Overall, OpticsPlanet is a reliable source for both amateur and professional enthusiasts in the optics field.

Website Usability and Design: OpticsPlanet provides a clean and intuitive website design, making navigation straightforward for users. The layout is well-organized with clear categories and filtering options. Mobile responsiveness is adequate, ensuring a seamless shopping experience across various devices. The visual appeal of the site is professional, contributing to a positive user experience.

Product Range and Selection: The site boasts an impressive variety of brands and products, catering to a wide range of optics needs. From telescopes to rifle scopes, the availability of niche optics products is notable. Product categories are well-defined, and the filtering options help users easily narrow down their search to find the exact product they need.

Pricing and Value for Money: Prices on OpticsPlanet are competitive when compared to other retailers in the market. The site frequently offers discounts and promotions, providing additional value for money. Their price match policy is a reassuring feature for customers looking to get the best deal available.

Customer Service: OpticsPlanet is known for its responsive customer service, with multiple support channels including phone, email, and live chat. The staff demonstrates a high level of knowledge and expertise, which is beneficial when dealing with technical product inquiries. After-sales support and warranty claims are handled with attention to customer satisfaction.

Shipping and Delivery: Shipping options and costs are transparently displayed, with various choices available to suit different customer needs. Packaging quality is generally good, protecting items during transit. However, delivery timeframes can sometimes be longer than expected, which is a noted area for potential improvement.

Return and Exchange Policy: The returns process at OpticsPlanet is straightforward, with clear instructions provided to customers. Refunds are processed in a timely manner, although the conditions and potential restocking fees should be noted by customers to avoid surprises.

Product Quality and Authenticity: OpticsPlanet guarantees the authenticity of the brands it carries, which is crucial in the optics market. The durability and performance of products are typically in line with manufacturer standards, and customer reviews and ratings on the site offer additional insights into product quality.

Expert and User Reviews: The website features both professional opinions and customer testimonials, providing a well-rounded view of products. Review authenticity and verification processes are in place to ensure that potential buyers are reading genuine feedback.

Payment Options and Security: A variety of payment methods are accepted, catering to different customer preferences. Security measures for transactions are robust, protecting customer information. Financing and payment plans are also available for those who require them.

Community Engagement and Resources: OpticsPlanet has a community-focused approach, with forums and discussion boards that encourage user interaction. Educational content and buying guides are valuable resources for both novices and experts. The company also participates in events and community outreach, fostering a sense of community among optics enthusiasts.

Environmental and Social Responsibility: While specific details on sustainability practices and ethical sourcing are not prominently featured, any corporate social responsibility initiatives undertaken by OpticsPlanet would contribute positively to their brand image and customer perception.

Loyalty Programs and Customer Incentives: The site offers a rewards program which incentivizes repeat customers with exclusive member benefits. Referral programs are also in place, encouraging satisfied customers to spread the word about their positive experiences.

Website Performance and Technical Aspects: Site speed and load times are generally acceptable, though some users may experience occasional technical glitches. The company is advised to regularly monitor and address any bug reports. Cross-browser compatibility ensures that the website functions well across different web browsers.

Legal and Compliance: OpticsPlanet appears to comply with industry regulations, maintaining a privacy policy that upholds data protection standards. Intellectual property rights are respected, ensuring that all products and content are sourced and used appropriately.

Overall Experience and Satisfaction: The overall experience with OpticsPlanet is positive, with the company enjoying a good reputation for trustworthiness in the optics market. While there are some cons, such as variable shipping times, the pros like product selection and customer service quality outweigh them. Recommendations for OpticsPlanet are generally favorable, with the suggestion that potential buyers review user feedback and policies to ensure their specific needs will be met.

How to file a complaint about OpticsPlanet?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OpticsPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OpticsPlanet. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Ensure to follow these steps carefully to effectively file a complaint against OpticsPlanet.

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Contact OpticsPlanet customer service

Phone numbers

1 800 504 5897 +1 800-504-5897 More phone numbers

Website

www.opticsplanet.com

Most discussed OpticsPlanet complaints

Not shipped items
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