January 27, 2010,
I received this same fraudulent letter from the Heart Corporations for Oprah Magazine. I had my check from last year showing that I paid it in full. I never renewed my subscription because I had lost my job and couldn't afford the magazine any longer.
I found the TOLL FREE phone number for Customer Service...1-888-446-4438. When you dial this number, don't answer any automated questions, don't punch in your account number, don't punch in anything on your key pad. You will be directed to Customer Service by way of automation. When Customer Service answered. I asked to immediatly speak to a Supervisor. I was granted that request right away. John; the Supervisor came on the line (His extension is 5035) and I told him I received a fraudulent letter stating that I owed them for this next years subscription. I told him I purposely didn't re-order due to lack of financies plus and that I paid in full for only 1 year by way of a personal check that I had in my hand for proof.
John was very kind and said "I am typing in your account right now and informing the billing dept. that you are not to be billed any further and that you never requested automatic billing at the end of your yearly subscription. He said a confirmation letter would be arriving at my home stating that the subscription has been cancelled and that I owe nothing.
If you have this same problem of a fraudulent letter arriving in your mai, please call the toll free number listed above and the extension number and tell them the same thing so they can delete the automatic billing process.
Best of luck, Gloria