Opodo
reviews and complaints

I am extremely concerned about a flight cancellation, in which I spoke to a member of Customer Services and nothing was resolved.
The query was regarding the AirFrance strikes, in which my flight was cancelled.

I asked a member of Customer Services how best I should go about reclaiming compensation for my troubles, but was met with him telling me that there was nothing the company could do to help. I asked if I could speak to any seniors about the matter, but again I was told no. I find it very unsettling that a large travel agency like themselves has no form of customer compensation, considering the very expensive issues that I faced due to my cancelled flight.

How does it make any sense that I should receive no reimbursement for the expensive costs associated with a cancelled flight?

Dear to whom it may concern,

I've booked a flight with flexible dates insurance, but when I've called your customer service to claim this they said that this booking doesn't have this option.

The booking reference code is the following: [protected].
The insurance code is: IB1600256FTC

I wish to receive the possibility for flexible dates for the booked flight Zurich - Wien.

The email address is: [protected]@amuletstudio.eu

Kind regards,
Tihana Smitran

I made a booking with Opodo from Southampton to Munich months in advance. A day before my flight I couldnt check in and I got worried. After I contacted the airline directly I found out that the airline had stopped their flights from Southampton airport. I contacted Opodo and they said that they had contacted me personally and I should of been aware of that. As you can imagine I wasnt. They then offered to get me another flight for three times more expensive which I couldnt afford. I had to find myself another flight as that was a connected flight and I didnt want to miss my next flight from Munich on the following day. Then Opodo sent me an email saying that my flight was scheduled on time and I should go to the airport early enough to check in.
I was so confused. Their app said the same thing. That everything would be okay with my flight from Southampton even though it was cancelled. By that time I managed to book another flight from London. I had to miss work that day to make my way to London and pay transfer etc etc. I sent an email to opodo and they havent replied in almost a month. Then I complained again on FB only to get the answer that their emails and app are for informative reasons. As if I said that they shouldnt be. They should be informing that the flight is cancelled not on time.
Then to make things even worse they told me that I need to wait for 90! Days for my refund. And then they stopped replying to my messages.

I will take this further as their customer service is unacceptable.

Dear representative,

I booked a flight at opodo.com, got a confirmation email. When I turned up at the airport the airline said that the reservation had been made but not paid for. I had to pay for a ticket at the desk that day to join then flight. The money has been taken out of my bank account by Opodo. I have been conacting Opodo via the number supplied on the website for a refund. I have got through twice to a person who both times said they would follow up with an email. I have not heard anything back. It has been 4 days since my first phone call. Terrible customer service.

I have been trying to call the Opodo help centre for a week now to change a flight booking and I cannot get through! On both occasions where an agent actually responded the answer was systems are down. That was last week Wednesday and yesterday. This is completely unacceptable! I imagine soon enough they will say I cannot change or cancel the booking.

Hi,

Date of incident:
2nd of April

Incident:
For our return flight on the booking Opodo [protected] you never confirmed the return flight. Your policy states that you shall confirm within 24h which you did and never told us about the cancellation of the return flight. This led to us being stranded in Berlin and having to purchase new tickets to get home.

Resolution of complaint:
Claim for refund of the replacing return tickets
Claim for refund for loss of income

Dear all,
May I have your advice how to proceed my booking? Thanks you

🚩from below email my reservation was unable to proceed due to bank issue
🔵followed your advice, I clarified with the bank and they authorize the payment
♺however, I could not find my booking reference [protected]
🔴I re-book and the website wasn't allowed due to my booking had been paid (attached screen shot)

I called your toll-free twice but only hearing from auto answer 😐

I am looking forward to hearing from you

Best,
Da Hang Trinh

My confirmed ticket that was paid in full was cancelled, moreover, I was not even notified.

Luckily, I had to make changes and rang the airline to find out the booking was cancelled by the agent.

Very unprofessional and bad.

I will never recommend anyone taking this risk with these guys. Yes, they may be cheaper by few dollars but can overall cost you a lot.

Don't use them!

Im having a terrible experience with opodo.

This is the first time that I use their service and probably the last one.

I book my flight with them because for some reason didn't give the option to do it through the airline.

I am trying to change the date of my flight which is in 3 weeks and is just impossible.

I spoke with 2 different people and they just have no idea. I have been disconnect from the call when they supposed to put me on hold, they even put me with thomas cook which is the airline I'm flying with and they said they can't make the change In the date ( wich make sense) so they let us(the thomas cook operator and me) holding for minutes and then just the call was off.

All this after one 20 minutes call and other for 35 minutes.

My booking status was confirmed and paid the full price. 3 hours before my return flight, I discover that the booking was never made. I called the customer service and the response was "we apologize, there is nothing we can do, you have to make a new booking". What?!? Just before i'm about to go to the airport? You never notified me about that and in my booking status, you charged me full price.in opodo's app, my trip details were both confirmed. It's not my bank's fault, it's not the airline's fault. It's opodo's fault! I demand a full refund plus compensation for my major inconvenience and expenses or opodo will hear from my lawyer.

I booked flights for my family of 4 to California through Opodo on March 26th, Total cost £1475.12. The Flights are with Thomas cook (Condor).

Payment was taken, charged to my card and tickets issued.

Upon checking my credit card today, Condor have also charged the same amount to my card through 4 separate transactions, presumably the individual cost of each of the 4 tickets.

So effectively I've been charged twice for the same product and it has left me in a situation where I am maxed out on my credit card but due to go abroad tomorrow where I need to use it.

This is an awful way to do business. I am worried as I have heard horror stories of Opodo and the flight operators blaming each other and the customer not getting their double charge refunded from either. Panicking.

Wish I'd never used Opodo. Never again.

On my sisters 75th birthday on 17th March 2018 I phoned up Opodo to book flights to Barcelona as a birthday present for her.

On the phone the lady I was talking to asked me if I wanted to book a hotel also, I told her that I had already provisionally booked one, she told me that she would give me 40% off the price of the flights and hotel if I booked the hotel through her. I told her that I wanted a decent 4 star hotel right in the centre of Barcelona. She says she had found a really good 4 star hotel in the centre of Barcelona, I asked her if I could look at the hotel on the internet before booking it, she was reluctant to allow me to do this and asked me to trust her, so I did, and I booked transfers also and something else for £4.99 each person (I couldn't understand what this was for as I couldn't really understand what she was saying, but after asking her to repeat herself 3 times I gave in and just agreed to pay it.

After booking I went into the internet to look at the hotel and to my horror I found out that it was a 2 star hostel for students with a shared bathroom! and it was 3.2 miles away from the centre of Barcelona! and when I totted up how much it would have cost had I done it myself, it was exactly the same price as I paid, therefore I did not get 40% off the price. I was lied to on 3 occasions, the star rating for the hotel, the location and the so called 40% off.

I am so cross about this as what should have been a really lovely 75th birthday present for my sister has turned out to be an absolute disaster!

I have contacted Opodo twice since the booking and both times I was told that someone would contact me within 24 hours, I am still waiting!

I would like to cancel both the flights and the accommodation please and would like my money back in full.

If I haven't heard anything within the next week then I will takes matters further.

Regards
Annamaria Colton

My flight was being cancelled without my knowledge.
And I raised my concerns via email.
My flight booking reference #[protected] and my email address: [protected]@yahoo.com
Please answer me directly and clearly and I want my refund.
And please provide me how you cancelled my flight and not informing me with email given to you during my booking, and where is my refund?

I had so bad experiences with opodo that I stopped using it for over a year now!

Regrettably I used it a few days ago and booked a ticket; as soon as I booked it I found out that on the airline's website the same exact ticket was cheaper;

Opodo advertises that if the ticket is found cheaper on any other website within 24 hrs they will make a refund.

I contacted them a couple of hours after I booked... But opodo does not even bother to reply! I contacted them again after a few days to find out why they dont reply; they just said that the emails has been registered; still no reply!

Its unbeliebale how dangerously unprofessional opodo is... And should be avoided!

Hi,

I have been a regular customer of Opodo since January 2016.
I have booked 10 return flights in 23 months, majority long-haul. I have only been able to use a discount code once so far as I never qualified for them previously. On the 29th December 2017 I booked 2 returns flights, London-NYC and NYC-Dallas, one of which would qualify due to its value however there were no relevant codes available at the time. Today (5 days later) I received an e-mail from Opodo issuing me with a discount code which would grant me 15% discount to my London-NYC return flight only to find out that I am disqualified as I have already booked the flight. I called and asked if I could use and they said "sorry, company policy says no". This code is only valid for 30 days so I cannot use it next time I book as I won't even get paid again before that so even if I tried to think ahead for a holiday I can't do it. How is Opodo treating its customers fairly when I only receive codes once I make a booking? How is it that I use Opodo regularly yet loyalty means nothing to them? I would like to make a compliant as I find this unethical based on not treating existing, active customers fairly.

I spent a total of £497 on the 2 return flights and this discount code 15SALESOUK would have given me a total of £54 discount.

I would like to receive this discount or at least its value in credit for the next time I wish to book a flight regardless of its value within the next 12 months.

Thank you for your help in advance!

Hi Opodo Customer Service team,

I need an invoice for the flight, which I've booked with Opodo more than a month ago. I couldn't find anywhere on your website where I can directly download it. I've read many blogs and the companies don't seem to have good reputation on this issue...
Could you please contact me asap and let me know how I could get it?
My booking ref is [protected].

Thank you and looking forward to hearing from you soon
Lili

To Whom It May Concern,

I have made numerous emails already for calling the customer service was a total nonsense and of no help at all. Indeed a waste of my time and waste my money calling abroad and finding out to be calling India Based when it is mentioned the company is based in UK.

I am writing this complaint to have it escalated and taken action immediately. For no one of the customer service even helped me nor assisted me properly. Instead, I have been explaining to them (via telecom) and been transferred to another. Just by transferring, and being on Hold, the call rates gets ticking and that means I would need to add more phone credit and more money to spend in other to call the establishment to complain and be assisted.

Likewise, I would like to raise this issue as a top priority in need to act immediately. I have attached my previous emails to them and I keep receiving automated emails, instructing I call the same number (customer service call). Which it is utter nonsense to do so.

I have the complaint reference: [protected]-[protected]
Emailed the following airlines/customer service to assist me with my issue.

- Etihad Airways
- Hong Kong Airlines
- Opodo Travel Agency

In that sense, I am not going to purchase again from them nor recommend the site to my family/friends.

I've been asking for a partial refund for a flight that couldn't be taken due to a natural calamaity. I have proof that the website also made an announcement but no action was made for those who already bought the ticket.

Please see the attached images as a point of reference to my complaint.

I require an immediate response, for this has been long overdue.

Thanks,

Hi Team,

Its really disheartening and disappointing to read the response from you as you don"t have courtesy to understand the pain I had after I could not board the booked Flight with Ethiopian Airlines.

Did you ever bother to read through the issue before simply copying and pasting the response to my email; I would request you to read through the email carefully before pasting the ready template.

Kindly go through the experience I had yesterday with Ethiopian Airlines;
I had horrifying time at Airport, I could not board the flight as this Flight has VISA restrictions, one needs to have Multiple Visa entries for Schenegan.which should have been suggested at the time of booking the flight, we should have some check marks while we do the booking.
It was never mentioned to me at the time of booking this flight, however when I tried to check-in, I was told that I am not allowed to board the flight As I dont have multi-entry VISA, Why was I not asked at the time of booking the Flight, I had to roam here and there along with my one year old Infant and Luggage. Which was very horrifying, nobody listened to me. On top of it, you have not even read my email.
I talked to your Customer care people before starting journey two times, they never mentioned about these rules to be considered, Do you find this Funny, I was at Airport struggling with my Infant crying all the time.

I had no other ways to leave the flight and paid three times the charges for another flight back to Stockholm, I must say it was horrible experience at the Airport, I will definitely take this matter for legal Pursuance, if I dont get compensated for this properly. I paid three times the new booking and it was truly horrifying to see my Child crying in pain and loading the luggages here and there on the Airport without any Help.

I bought tickets on Opodo.co.uk company different air companies and several connections.
At the beginning everything was fine, and i even got email with confirmations for all flights,
till i got to airport and found out that i am not on this flight.
As i was told by air company representatives Opodo just didn't buy me a ticket to this flight. It was a connection and
i also missed my next flight. I found myself in a very difficult situation, that i got stuck in another country and had to buy another ticket that was very much expensive just to get home.
I wrote a letter to Opodo customer service and got a very encouraging answer, promising total refund and even some compinsation, that my query was forwarded to another claim departments.
They even gave me addresses of these departments to make it faster, but for some reason they all answered me that they don't deal with such an issue and reverted me back to my company.
So for about a month i didn't get clear answer concerning my case, withdraw money from my account for service i didn't even receive.
Once i got to Opodo directed by your site, maybe you can advice something or suggest any alternative way to solve this problem?
Thanks

if you want to save your money, don't deal with Opodo, or you will lose more than you spent.
First of all, they insist very hard to make you buy their insurance saying that it would help you in unforeseen situations. But in fact, this insurance is the most useless thing in the world.
Next disadvantage of dealing with them is that they have a lot of additional and sometimes hidden fees that are not mentioned in policies and terms, so if you, let's say, misspelled, you will have to pay a lot of money for this.
So this is the reality of purchasing tickets from them. Be careful, choose better services.