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Opodohotel in petra said we were not booked in

We booked the flight and hotel with Opodo all went will with the flight but when we arrived at the hotel we were told we had no booking and told to go next door, I showed the manager the confirmation and was eventually given a room this was on Saturday 19th may we constantly had to ask for clean towels although the room was clean on Tuesday the young lady who was helping at the said we needed to pay the bill again but the manager was busy at another hotel. We gave in all the paperwork again to be photo copied and tried to contact Opodo to no avail no internet connection. on Wednesday I was told they had no Opodo account and must pay again which we did, however on the Friday morning the manager refunded the money on to my card.
Please can you tell me why we had to go through this worry we paid for flights and hotel on 21/1/2018 for departure on 19/5/18
Flight ref [protected]/4204854
hotel ref [protected]/[protected]
name TUNNICLIFFE
[protected]@tiscali.co.uk

  • Opodo Customer Care's Response, May 30, 2018

    Hello Diane,

    We will have an agent contact you by email regarding your case.

    Best regards,
    Christos - Customer care.

  • Updated by Dianne Tunnicliffe, May 30, 2018

    please remove this posting from your website

Di
May 29, 2018

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