[Resolved] Opodo / cancelled my tickets in jan 17 but no refund till now

United Kingdom

I cancelled my tickets via opodo in Jan 17, while doing that I was informed that it might take a maximum of 3 months to process the refund. It has been 5 months now and I haven't received the refund.

After following it up with them from last 4 months, all I get to hear is that refund is in process and would be done on priority.

Can someone let me know how this can be escalated and resolved?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Opodo Customer Care's Response, May 09, 2017

    Dear Ankit Mehrotra,

    Thank you for posting your review here and giving us the chance to assist you on the refund issue.

    Would you please kindly provide us your booking code so that we can check the case for you?

    Kind regards,

May 4, 2017

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