OpenTable reviews and complaints 44
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They charged me two times!!
I have purchased a gift card from Opentable website and they charged me two times! I immediately called customer service and they asked me to wait and I was put on hold for about 30 minutes and then they told me that they need some time to resolve the issue and promised to call me back later. No one ever called me back, so I contacted them myself. They said that sometimes that happens and promised me a refund. They said that I'll get my money in a few days, but three weeks already passed and still no money. These people just do not care, because it is not their money and they got nothing to lose. Stay away from this scam business!
It was impossible to change the reservation
People, stay away from the website www.opentable.com. I made the reservation through the website. But I had some things to do and needed to change the reservation. I tried to do it online, but the app was strange and it didn’t allow me to change the time. I tried to contact the restaurant, but it was busy all the time. So, don’t reply on this app.
Impossible to change the reservation through the website
We made the reservation of the table through the company www.opentable.com. It was horrible, because we wanted to change the time, but it was impossible to do it through the website. It showed blank page all the time. The customer services were also futile, because they didn’t help and told us to call to the restaurant. But it was busy all the time. Don’t risk and avoid this website.
OpenTable - I won't use a company like this ever again
I have used opentable quite a bit and have been generally happy with the service provided. I often find that opentable tells me no tables are open, but can call the restaurant and get a table anyway - so I am not sure it is really that great, all things considered. I recently had an experience which has made me vow not to use opentable ever again. I live...
Read full review of OpenTable and 6 comments
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