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1.4 77 Reviews

OpenSky Complaints Summary

2 Resolved
67 Unresolved
Our verdict: If considering services from OpenSky with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OpenSky reviews & complaints 77

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Newest OpenSky reviews & complaints

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J
4:03 am EDT

OpenSky waste of time

Please, people, learn more before dealing with businesses. Most of them are total scammers and it may be late before you understand you were robbed or tricked.
They said their cards are convenient for those who don't want to deal with bank accounts, so thats why their cards exist. But once you get their card and try to make the first payment they require a bank account. I don't understand something or what? There are several conditions to сancel the card and they are all about making payments and additional fees. No, I never expected to encounter anything like this when decided to mess with them.
Please, be careful.

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C
12:27 pm EDT

OpenSky backpack

I ordered a backpack on 9 16 2017. It arrived today 9 21 2017 which was fine but is not the backpack i ordered. It is the style i orderedd but was to have small pink flowers in the design and i got feathers which is a different look. 😭 code i was to use is z3a8y9b8. My name is carol hoover. 3225 central drive finleyville pa 15332. Im disappointed because i wanted to use it for travel tomorrow. I want what i ordered.

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S
11:39 pm EDT

OpenSky can't unsubscribe from opensky.com

I've clicked unsubscribe on dozens of emails I've received from them and it takes me to a screen for signing up. When I put my credentials in I'm told I already have an account. No matter what I do it's an endless loop with no way to unsubscribe. If I go directly to their website the same thing happens.
I just want to unsubscribe. I get far too many emails from opensky, up to five a day.

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L
8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky purchased perfume then open sky canceled it but doubled the price on their site, assuring me I can purchase it again but for double

BUYER BEWARE THEY DO NOT HONOR THEIR TRANSACTIONS

I had used Open Sky in the past and was pleased with my purchase BUT they recently made a horrible name for themselves. I purchased an item on August 27th, received conformation email, and an email stating that it was waiting to be shipped. Fast forward 2 weeks and I receive an email that my order has been cancelled. I quickly checked the website to see if it was out of stock, but it was not. Open Sky more than doubled the price of the item that I previously paid $106 to $220!

I contacted customer service and they were of no assistance. Only reassuring me that I can still make a purchase but for double the cost of the item that I already paid for. I informed them I would never use their site again and also would spread the word on their integrity. Very displeased and disgusted with the manner in which Open Sky dealt with my transaction.

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R
1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky Security deposit

After trying to build my credit to purchase a VA home loan. I was referred to OPEN SKY. I gave $200 as a security deposit. When I finally received my card cause the 1st one never came. When I tried using my card after paying another $80 because I spent $10 on my card. I always had problems using it. I closed my account and now they put a bad mark on my credit for $30. I moved out of state. Now it's been 1 month. And I have my new address. 2 weeks and I still have not received my $200. Now when I call I can not get through.

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C
5:28 am EDT

OpenSky do not buy from them

I swear they are real scammers. So irresponsible for what they do and what they send to customers. The dress I got was made very unprofessional as if it was sewed by someone who has never done it before. The material is the cheapest they probably could find. Everything about cheapness. Return policies are ridiculous and have nothing to do with reality.
They are simply terrible.

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F
8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky never received merchandise

I places an order for a dress and two rompers in May, and I still haven't received it yet! I can't get into my account and was charged for the dress. I can't talk to anyone and there is NO customer service. The two rompers I ordered with the dress I finally got, with a quality worse than the dollar store. NEVER purchase anything from this bogus company

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D
10:57 pm EDT

OpenSky orders a wallet

Ordered a wallet I emailed them
In May saying I haven't received it anc they stated it is back ordered. Then I emailed them again and they said it was delivered so I need to deal with post office about it. I then get an email about $88 dollars in credit but never got it they charged my bank account. What is going on with this company? I need answers

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R
6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky fraudulent advertising for merchandise not available

I ordered a set of "Bamboo" sheets, and was sent a set of cheap polyester substitutes. Even the package labeling was fraudulent - "Egyptian Cotton" sheets. They were not even made of cotton - the laundry label attached to a sheet said "Egyptian Cotton like" 100% Polyester.
When I contacted their Customer Service by online email, I received a standardized form letter, requesting that I send them a photo of my sheets. Then nothing else - no further correspondence.
They never mentioned sending me the "Bamboo Sheets" that I had ordered. They kept my money, and expected me to be satisfied with the fake polyester substitute.

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C
11:29 am EST

OpenSky quality of bamboo sheets

ordered bamboo sheets said to be deep pockets for "taller mattress" but upon arrival and of course washing, the sheets are total junk, thin, flimsy and not even deep pocket. Heck they won't even stay on the mattress. It was a total waste of time and money purchasing from them and to add insult to injury, their customer service is a joke. I wrote in and all I get back is please let us know if we can be of further assistance. Really. I have yet to get any resolution and would advise others, buyer beware! Wish I had seen reviews of both the product being sold and the company before purchasing from them. Looks like substandard junk coming from China that they are dumping here in the states.

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M
12:31 pm EST

OpenSky Disappointing quality

I ordered 3 items from Open Sky at the end of December. two of the tops arrived today and to say I'm disappointed would be an understatement! The quality of the material is ridiculous and the one top that I purchased - I can't tell which side is which because of the seams running all over the place. It's unfortunate, as the tops look really cute online. Don't be fooled. The fabric is thin and flimsy and doesn't look like it would hold up to one washing! I contacted the company regarding a return of the items and they want to charge me $8.61 PER ITEM! Which is probably more than what they cost to make! I will be returning both items and paying for the shipping at my own expense at the post office. If they then deduct the return postage from my refund, I will contact a lawyer. What a scam!

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M
4:07 pm EST

OpenSky order # [protected], tracking#, lt519089618cn has been sitting in l.a. calif. since dec 9th.

Packagetrackr is telling me the item is going to be delayed & won't be delivered on the scheduled date? What! I never had a scheduled date.
I have been in contact with opensky, numerous times, in numerous ways.
What do I do ? Cancelling is not an option @ this point, I ordered these items
N dec 2-3, xmas is gone & birthdays are gone. I should be compensated for my time & patience, which is @ its end..
I love your co. , but I am a little disappointed. I spoke to nathan 2 weeks ago, he assured me he reached out to the merchant, there would be movement & I would have my order by xmas or a day after.
There are other orders, these are watches, I honestly don't remember what they are. Please do something, look up the tracking# & call usps on l. A.. Se what he hold up is, it rally makes open sky look bad. Thank-you

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J
3:50 pm EST

OpenSky nobody replies to inquiry about missing merchandise.

I've sent 3 e-mails regarding an order I placed 12/5. No reply. I purchased 7 items and I've only received 3. All items that I purchased claimed to be shipped within 4 days and received within 7-10 days of shipping,

It's ALMOST Christmas, nobody is contacting me to help figure out WHERE the merchandise is. There is no valid customer service telephone number and my only option is e-mail. Frustrating - stick with reputable companies that have phone #'s. I'm very disappointed!

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A
10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky lace blouse

I purchased a top with lace decor on sleeves. I ordered a 2-X as I like my tops to fit loosely. When I opened it up it was maybe a Small/Medium. The material was like a thin t-shirt material that had no stretch to it whatsoever. I emailed them to let them know of my dissatisfaction and that I want to return it. They sent me a return label and said I have to pay $7.80 shipping which will be deducted from my refund. Mind you, I already paid $2.99 shipping & $1.99 handling. It is going UPS ground 15 miles from my house. I live in the 33351 zip code area and it is going to the 33073 zip code area. I will NEVER purchase from them again.

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B
10:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

OpenSky inferior clothing

I purchased 3 garments. All 3 were oddly sized. For example, one shirt that was supposed to be an oversized big shirt, fit fine in the arms, but the body of the shirt was cut so small I couldn't even get it on. Another "poncho" type top was fine through the body but the wrist openings were made for a 6 year old. So when I went to return the order, it was somewhat confusing--and they are going to charge me to return these defective items. I have emailed about that, but I'm not optimistic. I wish I'd checked these folks out a little better before purchasing from them. I'll never do it again, that's for sure.

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M
10:47 am EDT

OpenSky watches

I ordered two watches from OpenSky on September 1, 2016, one for myself and one as a gift. They were delivered approximately Sept. 10, 2016. Approximately 10 days after delivery, my watch was not keeping time, so I replaced the battery, but the watch continued to lose time (approximately 6 hours in a 12 hour period). I gave the other watch to my friend on Sept. 16, and by Sept. 27 her watch was also losing time. I contacted OpenSky via e-mail for instructions to return the watches for a refund, but was told (via e-mail) that items could only be returned within 14 days of delivery, and it was now 17 days since delivery. I don't think it is unreasonable to expect a watch to keep accurate time for more than 14 days.

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L
11:02 pm EDT

OpenSky merchant service

I purchased one of the merchant plans at the end of July, 2016. When I inquired some questions by emails, it takes 5 days in some cases. I couldn't work with the company that has the worst customer service, and requested to refund, but refused, because refund request is within 48 hours. I filed complaints to BBB. I am wondering if the issue is resolved. I will report it to FTC or NY CA consumer protection departments until they issue a refund. The company telephone number doesn't show in contacts of OpenSky site. It shows only help for purchasing the plans.

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M
12:50 am EDT

OpenSky stay away!!

I have ordered a shirt as a present from www.opensky.com and received nothing yet! I paid for the shirt more than two months ago and still nothing and they refuse to refund me and keep telling me to be patient! Are you kidding me?
I got a tracking number but later found out that it was not working! OpenSky rep said that I need to be more patient and they tried to assure me that there was nothing wrong with the tracking number and that I probably did not know how to use it!
This company is beyond ridiculous! Stay away!

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V
4:41 am EST

OpenSky defective products

I've purchased a pair of wireless headphones from OpenSky. When they finally showed up they wouldn't even turn on. I tried to contact them many times, but they don't respond to emails. These people are selling defective products and they are not a reputable company. They also use deceptive tactics by promising a discount on purchase until it's processed. I never received my money back and I doubt that will ever happen. I'll stick with Amazon or eBay from now on.

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C
C
Cathy Camacho
, US
Apr 06, 2016 1:28 pm EDT

I agree with the poster. Opensky company operates poorly and has terrible customer service. Would never order from them again (even if the merchandise were free).

O
O
OpenSky Customer Love
, US
Mar 09, 2016 10:40 am EST

If you have received a defective product please give us a call at [protected] for immediate assistance.

Thank you

ComplaintsBoard
H
8:58 am EST

OpenSky liars and thieves!

I made an order and purchased two lamps from OpenSky back in January. I was told they would be shipped out within 4-7 days. Three weeks later I decided to contact them regarding the status of my order. They said that they had no idea about what's happened with my order and offered me a refund. Without further contact with the seller they cancelled the order. I did not receive a full refund. It is now March and I doubt that I will ever get my money back!

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OpenSky Customer Reviews Overview

OpenSky is an online marketplace that offers a diverse range of products across various categories. Customers can browse through an assortment of items including home goods, fashion, jewelry, electronics, and beauty products. The platform connects shoppers with a network of merchants, providing a space for users to discover new and unique products. OpenSky emphasizes a community-driven shopping experience where users can also share and recommend items to others. The company aims to facilitate a seamless transaction process from product discovery to purchase.

OpenSky In-depth Review

In summary, OpenSky is a diverse online marketplace that offers a variety of products. It has a wide range of items, competitive pricing, and a user-friendly website. However, there are areas where it could improve, such as customer service and shipping efficiency. This review aims to provide a comprehensive look at OpenSky from a user perspective.

1. Overview of OpenSky

OpenSky is an online marketplace where multiple sellers can list their products. It provides a platform for customers to discover and buy a wide array of items ranging from fashion to home goods.

2. Product Range and Selection

The product range on OpenSky is impressive, with many categories to choose from. Customers can find unique and interesting items that may not be available elsewhere.

3. Pricing and Value for Money

Prices on OpenSky are competitive, and there are often deals and discounts available. However, the value for money can vary depending on the seller and the product quality.

4. Website Usability and Navigation

The OpenSky website is easy to navigate with clear categories and search functionality. However, sometimes the large number of products can make it difficult to find exactly what you're looking for.

5. Customer Service Experience

Customer service experiences with OpenSky have been mixed. Some users report satisfactory assistance, while others have faced challenges with response times and resolution of issues.

6. Shipping and Delivery Efficiency

Shipping times can vary widely on OpenSky, as it depends on the individual sellers. Some customers have experienced delays in receiving their products.

7. Return and Refund Policies

OpenSky's return policy is standard, but it's important to check the specific return policy for each seller. Some users have found the process to be straightforward, while others have encountered difficulties.

8. Payment Options and Security

OpenSky offers multiple payment options, including major credit cards and PayPal. The site uses standard security measures to protect customer information.

9. Customer Reviews and Testimonials

Customer reviews on OpenSky are varied, with some praising the product selection and deals, and others pointing out issues with customer service and shipping.

10. Promotions and Discounts

OpenSky frequently offers promotions and discounts, which can be a great way to save money on purchases. Customers should keep an eye on the website or sign up for newsletters to stay informed about current deals.

11. Comparison with Competitors

Compared to other online marketplaces, OpenSky holds its own in terms of product diversity and pricing. However, competitors may have an edge in shipping efficiency and customer service.

12. Product Quality and Authenticity

Product quality on OpenSky can vary since it depends on the individual sellers. Customers are advised to read reviews and seller ratings before making a purchase to ensure authenticity and quality.

13. Social Media Presence and Engagement

OpenSky has a presence on social media platforms, which they use to engage with customers and promote products. Their level of engagement can vary by platform.

14. Environmental and Ethical Considerations

Information on OpenSky's environmental and ethical considerations is not readily available. Customers who prioritize these factors may need to research individual sellers.

15. Loyalty Programs and Customer Incentives

OpenSky may offer loyalty programs or customer incentives, but specific details are not clear. Customers should inquire directly or check the website for any available programs.

16. Mobile App Functionality (if applicable)

If OpenSky has a mobile app, its functionality would be an important aspect for customers who prefer shopping on their smartphones. However, details on the app's functionality are not provided here.

17. Business Transparency and Trustworthiness

OpenSky's transparency and trustworthiness can be gauged by customer reviews and seller ratings. It's important for users to do their due diligence when interacting with new sellers.

18. Community Involvement and Social Responsibility

There is limited information on OpenSky's community involvement and social responsibility initiatives. Customers interested in these aspects may need to contact OpenSky directly for more details.

19. Innovation and Market Trends Adaptation

OpenSky seems to adapt to market trends by offering a wide range of products, including new and innovative items. However, the extent of their innovation is not fully known.

20. Final Verdict and Recommendations

OpenSky is a viable option for online shoppers looking for a wide product selection and competitive prices. However, customers should be aware of potential issues with shipping and customer service. It is recommended to read reviews and check seller ratings before making a purchase to ensure a satisfactory shopping experience.

How to file a complaint about OpenSky?

Here is a guide on how to file a complaint against OpenSky on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OpenSky in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OpenSky. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to help users effectively file a complaint against OpenSky on ComplaintsBoard.com. Remember to focus on issues related to the company's business category.

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Contact OpenSky customer service

Phone number

+1 (844) 707-7779

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www.opensky.com

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