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1.4 77 Reviews

OpenSky Complaints Summary

2 Resolved
67 Unresolved
Our verdict: If considering services from OpenSky with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OpenSky reviews & complaints 77

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5:38 am EDT
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OpenSky unauthorized credit card charges

Hi,

I've been charged twice on the 31 of July 2018 on my Credit Card. 118, 49 euros and 130.80 euros withouth any number of transaction, just the name of the company : Opensky Project

I have no idea of what could be these charges. I don't even know the OpenSky project company
So i would like to know what is it for if that make sense. Or i want a Refund.

My mail: flo.[protected]@hotmail.fr

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3:42 pm EDT
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OpenSky merchant payments

Merchants beware! Opensky has many tricks up their sleeve. (1) delay orders from customer, to delay payments to merchant s. (2) account never correctly shows amount due to you (3) will lie about payment being issued (4) will lie about issuing a refund to customer and charge back to you, the merchant. No phones, no cust service, no contact info!

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12:04 pm EDT
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OpenSky women elastic cotton pants order no.[protected]

They sent my order to a different address and I haven't received another pair. My Visa card was charged for $28.20. I want them to send me what I have payed for. I don't know how much more information you need. I payed for something I never received and it looks like I got screwed. I will never order from OpenSky again and I hope this gets posted to let other people from ordering from this Company.

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Update by Joann Perez
Jun 25, 2018 11:22 am EDT

I have not received it as of 6/24/18. You shipped to a wrong address. When will I receive my order? The order was for a pair of Woman Elastic Breathable Cotton Pants . The color was green. In the size of small. If you don't send them then credit my Visa card . The order number is [protected]. Please resolve this problem as soon as possible.

Update by Joann Perez
Jun 25, 2018 11:33 am EDT

This order was sent t the wrong address. Order no. [protected]. I was suppose to received another pair and as of today I still do not have them. This order was put on my Visa card for the amount of $28.20. If I do not get them I need my credit put back on my card. How much more information do you need? I payed for this item and I would like to have it delivered to me.

Update by Joann Perez
Jun 25, 2018 11:39 am EDT

As of today [protected] I have not received my order [protected]

Update by Joann Perez
Jun 25, 2018 11:37 am EDT

When will I receive my order [protected]. You sent it to the wrong address and I still have not received another pair that you said you were going to send to me. This has already been payed for.

Update by Joann Perez
Jun 25, 2018 11:33 am EDT

I want you to send me my order that I paid for.

Update by Joann Perez
Jun 25, 2018 11:24 am EDT

Please take of this matter.

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10:06 am EDT

OpenSky customer service

This is the worst customer service I have ever experienced. There is no phone to call, no personal service and response time is awful. I ordered an item for mother's day on may 1 with a supposed $100 credit email I had received. This credit was not applied and I never got a response to the email asking why it had not been applied.in any case, I did receive an email confirming that it would arrive on time for mother's day, but it was shipped to utah instead of florida! I was told the supplier would immediately send another and asked whether I would receive it in time. Needless to say, I did not. Upon receipt, the item is unsatisfactory and certainly not what I expected as pictured on the website. I emailed again immediately upon receipt on may 14 requesting a return label and demanding full refund of the total amount that was charged to my card since may 1. It is now may 16 and I have not heard back. I have now paid for an item that in my opinion is not worth what was charged to my card 2 weeks ago and don't know how long or if I will even receive full refund.

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Joann Witherspoon
, US
Sep 25, 2018 11:02 pm EDT

I'm in total agreement with you. Bad customer service. They finally after about 3 days of me emailing them someone finally responded. Then they give you the wrong response to a complaint. I pacifically asked them to not refund money owed to an account that had been closed. Guess what? They tried to post my refund into the wrong account. I even asked them to email me making sure that we had the right account, no response. They still trying to use the old account. Who work in their customer service? My final email to them is I want to talk to the manager. I'm done talking to you.

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Joann Witherspoon
, US
Sep 25, 2018 11:03 pm EDT

I've already commented.

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11:20 am EDT
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OpenSky brown leather handbag

I ordered a handbag over 3 weeks ago and never received it. According to the tracking, it has been stuck somewhere since 3/19. I e-mailed twiceand got a generic response and said I would get and answer within 2 days. Still nothing. When I call in the phone it says there is no customer service by phone. The e-mail says case number:1053890.
This company has terrible, unresponsive customer service.

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6:52 pm EDT

OpenSky blouses - two2 blue blouses youphor-64805e69-59710e2326288

I did not opene both blouses. They look beautiful. I put them away for gifts.
One was just given as a gift. There is a manufacturers flaw. The blouse is marked, 3xl UNFORTUNATELY the Sleeves that were sewn on are more like a SMALL. I tried to put my arm thru the sleeve and could not it was too small...I am size 'Large'.
I would appreciate these two blouses with the right size sleeves.

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12:08 am EST

OpenSky unethical practices

On 12/22/17 I filled out an application online and provided the $300 for a credit card to be sent in the mail. Called back and of course a new one is provided have to wait up to 10 days call again and again wait more and more days, I received a statement in the mail saying I owe them $38 so my address is good. Today is 2/2/18 . Still waiting for my 3 day expedited card. Almost 2/7/18, payment is due for $38 on a card I have not received and have no explanations for or compensated in any way!

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11:02 am EST
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OpenSky order number #[protected]-1

The wrong initial is behind the name. The name is Garvey and the letter is S, I think. This is the second time I have sent an email about this product. I have ordered 4 other items since September all have been perfect. I currently have another order that I am waiting on. Please help me! This is a gift, need to have it by Jan 26th, it is a closing gift.

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Update by Kay McCloskey
Jan 17, 2018 11:03 am EST

Wrong letter on item ordered and no way to talk with people at Open Sky. Have emailed twice with no response

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Sandra Crawford
, US
Feb 03, 2018 5:02 pm EST
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Open sky I haven't received my order for my tooth brush order number #[protected]. order on 1/13.2018.my name is Sandra Crawford 4245 n 38th street Milwaukee Wisconsin 53216 phone number [protected] email address crawfordsandra@wi rr.com

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8:42 am EST
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OpenSky my checking account

$892.82 was charged to my checking account by "Open Sky Project in Card." I have no idea WHY! I do not have a credit card with your company. I made two purchases - one in June of 2017 and one in August of 2017 - both with my ATM card out of my checking account. My account is now overdrawn because of this charge and I had to put a hold on it. I want immediate assistance in having this charge removed as I did not make it. I also want to know how this happened.

Diane Grimmie
1227 Fenwick Rd.
Phila., PA 19115
[protected]

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9:21 am EST

OpenSky picture keeper connect

Order #[protected]-1 purchased through Groupon invoice #[protected]-120c-49df-bb0a-9bb02430c808 paid for through PayPal transaction 18B74078Ge210412E on Nov. 27, 2017. Have contacted OpenSky three times with absolutely no response. Item does not fit my iPad ports. Need to return and get refund for $62.94. Will never ever use these venders again and will not recommend them to anyone.

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9:52 pm EST

OpenSky kelliesfashion440

I placed an order with this seller for an atari heavy sixer. Included with that product listing were multiple games, controllers, and rare Box. After the sale was accepted the seller decided they did not want to honor the sale. After I made my purchase I notice there were quite a few other similar items for much more money. I can only assume that they also saw these and decided they wanted more money. So they refused to honor mine reneging on our agreement. The order that I had placed has now been broken up into multiple listings. All of the items are still there and are now for sale on their site for almost 700 times the price we agreed on.

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7:59 am EST

OpenSky led lights

I recently ordered some LED battery operated lights to go on my centerpieces for my wedding. I ordered silver and they sent me gold. Now I can't get a hold of anyone at OpenSky to fix this issue. I have tried emailing twice and I tried calling the customer service line. No answer. Obviously, my colors are silver and blue, so the gold ones don't work. I need this problem fixed fast! My wedding is coming up mid January! Someone please help!

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8:21 am EST
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OpenSky order and customer service.

I ordered LOLs for my 6 year old on Dec 3. It is the only toy she asked for. I still have not received my order. The customer service phone number is "not available", the answers to emails are generic, and the information when ordering is misleading. DO NOT BUY FROM THIS COMPANY! DO NOT THINK YOU ARE GETTING A BARGAIN UNLESS YOU CONSIDER GETTING RIPPED OFF A BARGAIN. DO EVERYTHING YOU CAN TO PUT THIS COMPANY OUT OF BUSINESS!

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8:58 pm EST
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OpenSky jcv popcorn velvet throw blanket

I ordered 3 blankets at the price of 9.99 each through Groupon. When I received the blankets I discovered the quality is poor. I was charged a price of 17.99 each this is false advertising. I would like to return all 3 in the same package to pay one shipping price. Please contact me with the return instructions. Thank you I am very unhappy as the blankets were Christmas gifts.

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3:50 am EST

OpenSky Horrible

It's the worst online marketplace I have ever seen. I have no idea when they started to trade, but they had to fix and improve everything before doing their business. Ordering from them was a nightmare. No way to contact them, no communication. Who should answer my questions if they appear? No one knows. Who will take responsibility if something goes wrong when your customer service seems to be lost in the woods? Awful business

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7:20 pm EST

OpenSky was mislead when I ordered some gifts...

I do not! I repeat, DO NOT want to be a part of this company. All I wanted to do as order some gifts for Christmas, and I investigate further and find it it's some kind of commitment. I don't use the email that was used to set up my account... that was a Facebook email.. I don't even know a password, and I don't use it... ever... so..I can't call you because there is no live support, I can't email you because I don't use that email... how the hell can I cancel this

Please email me at [protected]@gmail.com

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2:37 am EST

OpenSky returns

I ordered two Smart Power USB Charging Towers from the Open Sky website.
The company selling the charging towers is Vista Shops.

The ports for the USB connections are too small for my USB plugs for all of my devices (iphone, ipad, bluetooth, tablet, etc.). Consequently the charging towers are useless to me. I followed Open Sky's process for returning items (sending and email and waiting for a return label). It's been two days since I requested the return labels, and all I have received is an automated computer response.

Meanwhile, I have $38.00 outstanding. The only other company I have experienced this kind of delay regarding returns is Wish. I am frustrated with Open Sky's return process because it makes me feel like the company is not trustworthy.

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3:04 am EST

OpenSky it's terrible

Who can explain this thing to me? How does it actually work?
I put several items in my cart and periodically checked it to see how much money I would have paid if I had bought them at once.
While I was scrolling down the pages, I was distracted by my ringing phone and forgot about the website.
3 weeks later I received a package from Opensky with all of the items that were in my cart! I swear to god I have never ordered them. I am absolutely sure.
And of course, only then I noticed that my credit card was charged. So much money! Whose fault is this and who to blame? I repeat I am absolutely sure I left all of the items in the cart and never ordered anything!

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Buffalogal
, US
Feb 04, 2018 7:59 pm EST
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I did the same thing u did. I purchased from NuWave and while I was looking around “Blue Sky” came up and I was browsing. I also saw something I liked so I put into my cart. I then went back to NuWave to finish up and didn’t go back to Blue Sky. Couple days later I had an email saying my purchase from Blue Sky was on its way. I didn’t complete my ordering and didn’t think too much of coming from Blue Sky. Only way they could get my bank info was from NuWave. I also have been to my bank. They are going to work with me to get my $ back. The 2packages that we’re sent to me were returned via US Postal service. It’s been over a week now so back to the bank I go.
Cheryl G. Please Respond on complaint board as I would like to talk with others who have had this happen.

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Mitra Lujan
, US
Dec 08, 2017 5:07 pm EST
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The same thing happened to me with a few differences. I was looking at the articles for sale and I put one in my cart.I went to look at something similar and put it in the cart to compare. When I went to put the next article in, the first was gone. I went back and put the first article i the cart and the second item was gone. I let it go and was going to go back after looking through some more items. i gathered a few items in the cart and added the first item again. I kept looking and found another item, so I put it in the cart and noticed all items were gone. i thought, I give up. This has some glitch and I don't need anything anyways. The next day when I looked at my emails my bank had notified me about some transactions that looked fraudulent.To my surprise, everything I had put in the cart was ordered and it had been preauthorized because they had my account #. I tried to contact Open Sky.but there was no #, so I eailed them about every item. I called the bank and they preferred I come in. They listened to my story and were very kind in wanting to help. They too looked to find a #.They had to let the transactions go through before they could help. Now finding their #, I will call and find out why they have done this.

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12:26 pm EST
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OpenSky zoomable 60x monocular with smartphone attachment

I received the binocular but not the tripod and clamp that holds the phone.
Can you look into this. I buy a lot from you guys.

https://www.opensky.com/vistashops/product/zoomable-monocle-binocular-with-smart-phone-attachment?osky_campaign=HRLY-11-14-hero-discountdollars&utm_source=responsys&utm_campaign=HRLY-11-14-hero-discountdollars&utm_medium=promotional

Regards

Sammie D. Dunn

1508A Kilgore Rd.

Baytown, Tx. 77520

Home [protected]

Cell [protected]

[protected]@sammiedunn.com

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Update by Sammie dunn
Nov 14, 2017 12:27 pm EST

I received the binocular but not the tripod and clamp that holds the phone.
Can you look into this. I buy a lot from you guys.

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12:14 pm EDT

OpenSky charge for items not received

On September 7th I placed an order with Open Sky for a number of items but when I received my package on September 23rd, only two items I ordered were included, however there were 4 pair of earrings included that were not requested. I have been going back and forth with them for two weeks trying to either get a refund for what was missing or have the other items shipped but the representative keeps getting what is missing wrong. He finally sent me a label to return the entire order but I have already used the things I received that I ordered and do not have the packaging - plus I want to keep them! They have no phone support and there is no escalation process. I am going to dispute the charge with the credit card company as I feel I have no other option at this point. My order number was [protected]-1 and my case number for the dispute is Case #958718. The person who I reached was Martin R.

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OpenSky Customer Reviews Overview

OpenSky is an online marketplace that offers a diverse range of products across various categories. Customers can browse through an assortment of items including home goods, fashion, jewelry, electronics, and beauty products. The platform connects shoppers with a network of merchants, providing a space for users to discover new and unique products. OpenSky emphasizes a community-driven shopping experience where users can also share and recommend items to others. The company aims to facilitate a seamless transaction process from product discovery to purchase.

OpenSky In-depth Review

In summary, OpenSky is a diverse online marketplace that offers a variety of products. It has a wide range of items, competitive pricing, and a user-friendly website. However, there are areas where it could improve, such as customer service and shipping efficiency. This review aims to provide a comprehensive look at OpenSky from a user perspective.

1. Overview of OpenSky

OpenSky is an online marketplace where multiple sellers can list their products. It provides a platform for customers to discover and buy a wide array of items ranging from fashion to home goods.

2. Product Range and Selection

The product range on OpenSky is impressive, with many categories to choose from. Customers can find unique and interesting items that may not be available elsewhere.

3. Pricing and Value for Money

Prices on OpenSky are competitive, and there are often deals and discounts available. However, the value for money can vary depending on the seller and the product quality.

4. Website Usability and Navigation

The OpenSky website is easy to navigate with clear categories and search functionality. However, sometimes the large number of products can make it difficult to find exactly what you're looking for.

5. Customer Service Experience

Customer service experiences with OpenSky have been mixed. Some users report satisfactory assistance, while others have faced challenges with response times and resolution of issues.

6. Shipping and Delivery Efficiency

Shipping times can vary widely on OpenSky, as it depends on the individual sellers. Some customers have experienced delays in receiving their products.

7. Return and Refund Policies

OpenSky's return policy is standard, but it's important to check the specific return policy for each seller. Some users have found the process to be straightforward, while others have encountered difficulties.

8. Payment Options and Security

OpenSky offers multiple payment options, including major credit cards and PayPal. The site uses standard security measures to protect customer information.

9. Customer Reviews and Testimonials

Customer reviews on OpenSky are varied, with some praising the product selection and deals, and others pointing out issues with customer service and shipping.

10. Promotions and Discounts

OpenSky frequently offers promotions and discounts, which can be a great way to save money on purchases. Customers should keep an eye on the website or sign up for newsletters to stay informed about current deals.

11. Comparison with Competitors

Compared to other online marketplaces, OpenSky holds its own in terms of product diversity and pricing. However, competitors may have an edge in shipping efficiency and customer service.

12. Product Quality and Authenticity

Product quality on OpenSky can vary since it depends on the individual sellers. Customers are advised to read reviews and seller ratings before making a purchase to ensure authenticity and quality.

13. Social Media Presence and Engagement

OpenSky has a presence on social media platforms, which they use to engage with customers and promote products. Their level of engagement can vary by platform.

14. Environmental and Ethical Considerations

Information on OpenSky's environmental and ethical considerations is not readily available. Customers who prioritize these factors may need to research individual sellers.

15. Loyalty Programs and Customer Incentives

OpenSky may offer loyalty programs or customer incentives, but specific details are not clear. Customers should inquire directly or check the website for any available programs.

16. Mobile App Functionality (if applicable)

If OpenSky has a mobile app, its functionality would be an important aspect for customers who prefer shopping on their smartphones. However, details on the app's functionality are not provided here.

17. Business Transparency and Trustworthiness

OpenSky's transparency and trustworthiness can be gauged by customer reviews and seller ratings. It's important for users to do their due diligence when interacting with new sellers.

18. Community Involvement and Social Responsibility

There is limited information on OpenSky's community involvement and social responsibility initiatives. Customers interested in these aspects may need to contact OpenSky directly for more details.

19. Innovation and Market Trends Adaptation

OpenSky seems to adapt to market trends by offering a wide range of products, including new and innovative items. However, the extent of their innovation is not fully known.

20. Final Verdict and Recommendations

OpenSky is a viable option for online shoppers looking for a wide product selection and competitive prices. However, customers should be aware of potential issues with shipping and customer service. It is recommended to read reviews and check seller ratings before making a purchase to ensure a satisfactory shopping experience.

How to file a complaint about OpenSky?

Here is a guide on how to file a complaint against OpenSky on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OpenSky in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OpenSky. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to help users effectively file a complaint against OpenSky on ComplaintsBoard.com. Remember to focus on issues related to the company's business category.

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Contact OpenSky customer service

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