opel / manufacturing flaw - the car
In November 2005 I purchased an Opel Corsa Comfort 1.4. with maintenance plan.
It now has 47 000 km on the clock.
Just before the 30 000 km service, the engine head had to be replaced, due to a manufacturing fault.
After the 30 000 km service, I noticed a noise. I took it in to the dealer and was informed that the alternator had to be replaced.
At the 45 000 km service, the noise was still there. I once again mentioned this to the service manager. After another investigation, I was informed that the bolts on the chassis had come lose. They were tightened.
At 47 000 km, The noise returned. I immediately took the car in to the dealer and, after an inspection, I was told that the steering rack has to be replaced.
The maintenance plan will not cover the full cost. The reason I have been given for this is that the 45 000 km service was due in November, and I only took the car in, in January. I argued that I brought it in before the odometer hit 45 000 km, and was told that that doesn't matter.
I still do not understand how they can argue that they wont pay for the steering rack based on a late service (which I still dispute).
My main complaint is that:
A brand new car driven off the floor should not have so many big problems before it has 50 000 km's on the clock, unless the car was (a)poorly manufactured or (b)poorly designed.
Either way, I feel that I have been cheated. I was promised a decent car and was given a machine with endless faults.
My wife drives the car to work and back ( about 15 km) a day, on a normal road, and is in a constant state of panic because anything could go wrong with the car and kill her, and my 2 year old daughter. It is unsafe.
I have no idea what GM/Opel are going to do to rectify this situation, but I plan to take this further if a resolution is not brokered.
It is ridiculous to be in a constant state of panic as to whats going to break next when I get into my new car!
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