Recently, in December 2008, before ordering a Kodak EasyShare V1073 Camera from OntimeDigital.com, I called the [protected] number to make sure it was in stock. I thought it was a great deal to buy the camera for $120. They told me that they had it, so I placed the order on line. Immediately I got an e-mail advising me that once my order was processed, it would be shipped via UPS and a tracking number would be automatically provided. Needless to say that I didn’t get the tracking number, and when I called them, I was strongly recommended that I upgrade from the "wholesale" version of the camera to the "retail" version. According to this guy this is how business works in the internet (Absolutely Not True…well, maybe in Russia). The employee, who by the way was rude and lacked any basic customer service skills, told me that the camera that I had ordered just came with a 15 minute non-rechargeable disposable battery (what?, am I in Russia?...I have never heard of this before!), and that it didn't come with a manual; but that for approximately $120 extra (discounted to $90 after negotiations) I could get a charger, a regular battery, some sort of extended warranty, and a manual. After arguing with this "senseless" human being, I cancelled the order. In fact, the guy hung up on me (that was funny). I thought that I was out of danger until today, when, to my dismay, 2-1/2 weeks later they shipped the order and charge my credit card $210. Immediately, I called the scammers to denounce them…in the 45 minutes that I was on hold, they transferred my call 3 times (I’ll bet they were sitting next to each other), and I had to start explaining the whole dilemma all over again. The guy offered me a $25 discount which I refused. I told him that I just wanted to return the item and get my money back. He issued the RMA, but when I asked how was I suppose to mail the item back he said that I had to pay for the shipping myself. I refused and told him that I was going to report the incident to the credit card company, and he then threatened me back by saying that I didn’t have a cancellation authorization number. He said: have a nice day and hung up on me., but I wasn’t amused by his poor customer service skills and rudeness. All too common for what I have read about OntimeDigital.com on the internet.
Check out other complaints and negative feedback for OntimeDigital.com in these other sites: https://www.complaintsboard.com,
sitejabber.com, forums.cnet.com, and photo.net.
Next time I will go to Beachcamera.com, who has better quality service.