SUBMIT A COMPLAINT / Miss-sold the hotel and grade and horrible customer service

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We booked the 5* Vici la Plantacion from We were offered Superior Sea facing room. However, it was not true. We were offered a room that was not sea facing and the hotel asked for additonal 50 Euros to get a sea facing room. We were told the transfer are private, but this was not true. We were clubed with another set of passengers. This is a cheap company who missell you with 5* quality service and deliver a 1* service. Avoid them at all cost.

Mar 31, 2017

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